Before the warranty expires.
Since the LED issues are not critical to me, I'm waiting to see if there is any additional insights that Korg learn so that the repair is as speedy as possible.
I cannot afford a backup, and am dependent on the keyboard every day really, but could probably organize my schedule to lose it one Monday to Friday! Sundays come every week!
OS 2 is a nice improvement. I know you'll love it when your keyboard comes back.
PA2X LEDs not working!
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PraiseTheLord
- Senior Member
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- Location: N Fort Myers, FL, USA
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a.schemkes
- Senior Member
- Posts: 355
- Joined: Sun Jul 06, 2008 4:49 pm
- Location: Netherlands [PA2xPro + M3-61]
- Contact:
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Rob Sherratt
- Platinum Member
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Hi - sorry your Pa2x is suffering as well. Just curious - was there any evidence of any of the following at the time?a.schemkes wrote:that was for a short time, first LED blown....a.schemkes wrote:I'm glad all my led's still working...
a) Mains power glitches or low voltage
b) High temperature in the room
c) Spotlights/ floolights
d) Audio input overloads or mains interference
I'm just asking in case this helps Korg Labs - who have my Pa2x under soak test at the moment. The frustrating thing is that after a week of continuous operation at high temperatures, it hasn't frozen and no more LEDs have blown. They are moving on to generate mains supply glitches and brown outs next, hence my questions.
Thanks a lot,
Rob
Hi Rob,
I have four blown LEDs in my PA2X right now and I can answer "no" to all of your four questions. My LEDs just stopped working one at a time like a worn out light bulb, without power variations, high temperatures, spotlights or overloads.
Maybe the LED problem is connected with the freezing issue?
I think that I will wait before taking my keyboard to a repair center, giving Korg time to sort things out.
I have four blown LEDs in my PA2X right now and I can answer "no" to all of your four questions. My LEDs just stopped working one at a time like a worn out light bulb, without power variations, high temperatures, spotlights or overloads.
Maybe the LED problem is connected with the freezing issue?
I think that I will wait before taking my keyboard to a repair center, giving Korg time to sort things out.
Korg PA3X Pro 76 and Kronos 61, Roland G-70, Integra 7 and BK7-m, Casio PX-5S, Fender Stratocaster with Fralin pickups, Fender Stratocaster with Kinman pickups, vintage Gibson SG standard
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a.schemkes
- Senior Member
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- Location: Netherlands [PA2xPro + M3-61]
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None of the above to my knowledge. I noticed it while I was playing in my studio/room in a very stable environment. Ofcourse I didn't see it actually blown, I just noticed it, he my memory led is out, while it's on.Rob Sherratt wrote: a) Mains power glitches or low voltage
b) High temperature in the room
c) Spotlights/ floolights
d) Audio input overloads or mains interference
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Paolo@Korg
- Korg Italy
- Posts: 1090
- Joined: Sat Dec 07, 2002 12:07 pm
Dear Pa2X Owners,
Regarding the reports of failing/non-working LEDs, after considerable investigation and testing we have found that this issue is tied to a particular lot of LED parts. We are sure that this problem has no correlation with any other software or hardware issues, and this should make you confident the problem will not expand.
When a LED breaks, the instrument continues to work with no influence from the broken LED (apart for the missing visual interaction with the user).
According to our world-wide distributors, this LED issue is a very, very small percentage of the total units sold into the marketplace.
When a LED breaks, we suggest you contact the nearest Service Center or Distributor, and arrange for the repair. When you go to the repair shop for your scheduled appointment, the work will be done as soon as possible, by replacing the whole circuit board that the LEDs are mounted to. This is the fastest and most complete way to solve the problem for you. Please, DO NOT bring your instrument to a shop if no LEDs have broken, we will only support fixing instruments that exhibit a problem. Note that each Korg Distributor may handle this procedure somewhat differently, so be sure to speak to your local representative.
Unfortunately we are unable to provide a serial number range because we mixed the boards from the different batches during the manufacturing process. Giving an inaccurate serial number range could cause unnecessary concern. We repeat that the number of faulty units is small, and there are steps in place to deal with any problems quickly and easily.
We apologize for any problem this issue may cause you.
Sincerely yours,
The Korg Italy Team
Regarding the reports of failing/non-working LEDs, after considerable investigation and testing we have found that this issue is tied to a particular lot of LED parts. We are sure that this problem has no correlation with any other software or hardware issues, and this should make you confident the problem will not expand.
When a LED breaks, the instrument continues to work with no influence from the broken LED (apart for the missing visual interaction with the user).
According to our world-wide distributors, this LED issue is a very, very small percentage of the total units sold into the marketplace.
When a LED breaks, we suggest you contact the nearest Service Center or Distributor, and arrange for the repair. When you go to the repair shop for your scheduled appointment, the work will be done as soon as possible, by replacing the whole circuit board that the LEDs are mounted to. This is the fastest and most complete way to solve the problem for you. Please, DO NOT bring your instrument to a shop if no LEDs have broken, we will only support fixing instruments that exhibit a problem. Note that each Korg Distributor may handle this procedure somewhat differently, so be sure to speak to your local representative.
Unfortunately we are unable to provide a serial number range because we mixed the boards from the different batches during the manufacturing process. Giving an inaccurate serial number range could cause unnecessary concern. We repeat that the number of faulty units is small, and there are steps in place to deal with any problems quickly and easily.
We apologize for any problem this issue may cause you.
Sincerely yours,
The Korg Italy Team
Paolo,
Thanks very much for the information.
I have a question. Based on what you have seen, what's been reported etc. it looks like the LED's take some time to fail...
Since Korg does not have traceability to the lot of bad LED's what if we have a PA2XPRO with some of the bad LED's that have not failed yet...but after our warranty time they fail...what shall we do?
I'm sure to have that board replaced would be very expensive?
Everyone will want the answer to this question.
Thanks,
Lee
Thanks very much for the information.
I have a question. Based on what you have seen, what's been reported etc. it looks like the LED's take some time to fail...
Since Korg does not have traceability to the lot of bad LED's what if we have a PA2XPRO with some of the bad LED's that have not failed yet...but after our warranty time they fail...what shall we do?
I'm sure to have that board replaced would be very expensive?
Everyone will want the answer to this question.
Thanks,
Lee
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Paolo@Korg
- Korg Italy
- Posts: 1090
- Joined: Sat Dec 07, 2002 12:07 pm
Lee,
The extension of warranty for LED replacement depends on Distributors. We as Korg Italy cannot state a lenght that is valid for everybody.
However, usually faulty LEDs break early, so if they don't break before the end of the regular warranty time, they will probably not break at all.
Best regards,
Paolo
The extension of warranty for LED replacement depends on Distributors. We as Korg Italy cannot state a lenght that is valid for everybody.
However, usually faulty LEDs break early, so if they don't break before the end of the regular warranty time, they will probably not break at all.
Best regards,
Paolo
Paolo,
Thanks for the information.
I'm not sure I agree with that statement on MTBF of the suspect LED's. It depends on what exactly is the default in manufacturing of the LED. As we know heat, time on, power supply voltage and variations can effect component life and failures. Depending on what exactly is wrong with the LED's...certain conditions may have to exist to promote thier failure.
In my opinion, owners and prospective buyers of our used PA2XPRO's(me included) will not be satisfied that there is no exposure to failure due to these bad LED's even though we have had them a while and all is still working. Surely more information can be provided to us (or to the distributors)
Jerry, How will Korg USA handle this, since this is a known possible problem to develop?
Thanks,
Lee
Thanks for the information.
I'm not sure I agree with that statement on MTBF of the suspect LED's. It depends on what exactly is the default in manufacturing of the LED. As we know heat, time on, power supply voltage and variations can effect component life and failures. Depending on what exactly is wrong with the LED's...certain conditions may have to exist to promote thier failure.
In my opinion, owners and prospective buyers of our used PA2XPRO's(me included) will not be satisfied that there is no exposure to failure due to these bad LED's even though we have had them a while and all is still working. Surely more information can be provided to us (or to the distributors)
Jerry, How will Korg USA handle this, since this is a known possible problem to develop?
Thanks,
Lee
Last edited by Lee on Tue Dec 02, 2008 11:25 pm, edited 2 times in total.
Thanks Paolo
Thanks Paolo,
members should understand that each country will be different re warranty claims. In Aus if the fault is a recognised one during the warranty period, (as this one is) the consumer law is that even beyond the warranty period it should be repaired by the manufacturer at no cost to the purchaser, ofcourse if abuse of hardware is seen, then that would not be covered.
As I said each country will have different laws, however I'm sure that Korg will do the right thing for thier loyal purchasers
members should understand that each country will be different re warranty claims. In Aus if the fault is a recognised one during the warranty period, (as this one is) the consumer law is that even beyond the warranty period it should be repaired by the manufacturer at no cost to the purchaser, ofcourse if abuse of hardware is seen, then that would not be covered.
As I said each country will have different laws, however I'm sure that Korg will do the right thing for thier loyal purchasers
Making music is a passion, not a choice of lifestyle
In the US the answer is simple - we always try to take care of our customers fairly based on our published policies, our knowledge of a product's history, and what constitutes good and fair customer service. So I feel no need to create a "policy statement" for this issue. We will deal with issues and requests as they come up and always try to do the right thing.
Regards,
Jerry
Regards,
Jerry
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Rob Sherratt
- Platinum Member
- Posts: 4590
- Joined: Mon Apr 16, 2007 1:49 pm
An update on my Pa2x and the "freeze/ lockup" issue ...
Korg Labs have had my Pa2x on continuous test, it's been turned on playing styles etc continuously for many weeks while power supply "glitch simulators" have generated undervoltages, overvoltages and such like. No failure of any kind has occurred to date.
They are now commencing testing in an "over temperature" test facility where ongoing testing will be performed at a temperature of 50 degrees C.
The labs confirmed that some of the LED's on my keyboard were faulty. They said to me that is a separate issue that the Labs and Korg worldwide have under control. Mr Tramannoni's message relates to this, and everyone should have confidence to contact the retailer and get the faulty LED boards replaced.
At the moment it appears that the "freeze/ lockup" issue on the Pa2x may be a one-off issue relating to one or two people only. Is there anyone apart from me who has experienced it and who could help provide any more information on how and when it occurs?
Thanks,
Rob
Korg Labs have had my Pa2x on continuous test, it's been turned on playing styles etc continuously for many weeks while power supply "glitch simulators" have generated undervoltages, overvoltages and such like. No failure of any kind has occurred to date.
They are now commencing testing in an "over temperature" test facility where ongoing testing will be performed at a temperature of 50 degrees C.
The labs confirmed that some of the LED's on my keyboard were faulty. They said to me that is a separate issue that the Labs and Korg worldwide have under control. Mr Tramannoni's message relates to this, and everyone should have confidence to contact the retailer and get the faulty LED boards replaced.
At the moment it appears that the "freeze/ lockup" issue on the Pa2x may be a one-off issue relating to one or two people only. Is there anyone apart from me who has experienced it and who could help provide any more information on how and when it occurs?
Thanks,
Rob
KORG PA2XPRO LED FAILURE
HI, I HAVE 9 LED's NOT WORKING.
Serial Number:6001213.
Purchased 12/2007 from Musikhaus Thomann, Germany.
Keyboard is gently handled and used in stable voltage environment.
Robi
Serial Number:6001213.
Purchased 12/2007 from Musikhaus Thomann, Germany.
Keyboard is gently handled and used in stable voltage environment.
Robi