New M3 arrived yesterday - was back at the UPS in 30 mins :(

Discussion relating to the Korg M3 Workstation.

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McHale
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New M3 arrived yesterday - was back at the UPS in 30 mins :(

Post by McHale »

Was all excited. Without turning it on, put in the 256M upgrade and radias expansion. Fired it up. All seemed OK

until...

Once I started playing with it, I found that pads 2 and 5 didn't work at all. Even if you hit them with a hammer, they wouldn't have worked.

Then I plugged in the USB memory stick to upgrade the OS (thinking it could be a corrupt OS or something) and the USB slot's pins were bent up and when I plugged in the USB stick, it bent them completely back.

Is it just me or is Korg's QC not that great? I went through 3 Triton Pro's before the 4th was shipped straight from the factory to my door which has been fine ever since.

:(

-Mc
Current Korg Gear: KRONOS 88 (4GB), M50-73 (PS mod), RADIAS-73, Electribe MX, Triton Pro (MOSS, SCSI, CF, 64MB RAM), SQ-64, DVP-1, MEX-8000, MR-1, KAOSSilator, nanoKey, nanoKontrol, 3x nanoPad 2, 3x DS1H, 7x PS1, FC7 (yes Korg, NOT Yamaha).
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Ultimate Dj
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Post by Ultimate Dj »

Gosh man....sorry to hear about your problems!!!! :(
really sucks when you just wanna hop on it and rock. I have heard of Horror stories concerning UPS and I would tend to think it was their fault rather than Korgs.
I really hope you get it figured out, up and Krunkin' in no time. :verycool:


good luck man!


puravida
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ashboe
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Post by ashboe »

Have you tried Pad Calibration? I would suspect that this is what is wrong - calibrate the pads using the Global menu and they might work
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Re: New M3 arrived yesterday - was back at the UPS in 30 min

Post by GregC »

McHale wrote:Was all excited. Without turning it on, put in the 256M upgrade and radias expansion. Fired it up. All seemed OK

until...

Once I started playing with it, I found that pads 2 and 5 didn't work at all. Even if you hit them with a hammer, they wouldn't have worked.

Then I plugged in the USB memory stick to upgrade the OS (thinking it could be a corrupt OS or something) and the USB slot's pins were bent up and when I plugged in the USB stick, it bent them completely back.

Is it just me or is Korg's QC not that great? I went through 3 Triton Pro's before the 4th was shipped straight from the factory to my door which has been fine ever since.

:(

-Mc
its you. You have some bad luck

And where did you buy the M3 from ?
Kronos 88. MODX8
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lcmorley
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Re: New M3 arrived yesterday - was back at the UPS in 30 min

Post by lcmorley »

McHale wrote:Even if you hit them with a hammer
Now that is not how to treat an M3 :)

I'm sorry to hear your story. Hopefully it will resolve itself.
Music is the stuff Dreams are made of!!!

Please checkout my music at www.soundcloud.com/lcmorley

My Gear History (from 11 years old until now):
Yamaha PSR-31, Technics KN1000, Technics KN5000, Technics KN7000, Korg PA-80, Korg Triton Classic, Microkorg, Korg Triton Studio, Alesis Ion, Korg Legacy Collection, Korg Triton Extreme, Roland Juno D, Access Virus TI 2, Korg M3, Korg Oasys, Roland TR-8, Korg Kronos 2 88 Platinum, Mac Studio, Logic Pro, Kontrol S61 MK3, Native Instruments Komplete Ultimate, Diva, Serum too name a few.
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McHale
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Post by McHale »

I did NOT try the pad calibration simply because USB 1 port was jacked. I couldn't insert a thumb drive in it.

I bought it from American Musical. I first bought the M50 and shipped that back immediately (due to the stuck key bug). Then they shipped the M3. The replacement should be here Tuesday.

But, within a few minutes, I realized a couple quick things:

1. The M3 is 10 times the synth my Triton is. I wish I hadn't waited so long now.

2. Everybody is right that says the M3 is flat soundwise out of the box. I'm a constant sound tweaker so it won't be a problem.

3. EXB-Radias is awesome.

I really wanted to use it this weekend but I don't mind waiting. It's such an improvement over the Triton. I'll still probably pick up the M50 at some point for gigs where I don't need the samples or the XY pad.

-Mc

p.s. I'd NEVER take a hammer to a Korg product. I've given them too much money to show any type of disrespect like that!

p.s.s. Still debating the Radias-R to add to it. The lack of integration and the redundancy of the EXB-Radias is one reason. The second is, what if Korg comes up with a better/cooler Komponent rack module later?
Current Korg Gear: KRONOS 88 (4GB), M50-73 (PS mod), RADIAS-73, Electribe MX, Triton Pro (MOSS, SCSI, CF, 64MB RAM), SQ-64, DVP-1, MEX-8000, MR-1, KAOSSilator, nanoKey, nanoKontrol, 3x nanoPad 2, 3x DS1H, 7x PS1, FC7 (yes Korg, NOT Yamaha).
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Post by GregC »

McHale wrote:I did NOT try the pad calibration simply because USB 1 port was jacked. I couldn't insert a thumb drive in it.

I bought it from American Musical. I first bought the M50 and shipped that back immediately (due to the stuck key bug). Then they shipped the M3. The replacement should be here Tuesday.

But, within a few minutes, I realized a couple quick things:

1. The M3 is 10 times the synth my Triton is. I wish I hadn't waited so long now.

2. Everybody is right that says the M3 is flat soundwise out of the box. I'm a constant sound tweaker so it won't be a problem.

3. EXB-Radias is awesome.

I really wanted to use it this weekend but I don't mind waiting. It's such an improvement over the Triton. I'll still probably pick up the M50 at some point for gigs where I don't need the samples or the XY pad.

-Mc

p.s. I'd NEVER take a hammer to a Korg product. I've given them too much money to show any type of disrespect like that!

p.s.s. Still debating the Radias-R to add to it. The lack of integration and the redundancy of the EXB-Radias is one reason. The second is, what if Korg comes up with a better/cooler Komponent rack module later?
now you are making more sense

Its possible AMS shipped you a re-pack or a previous return
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McHale
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Post by McHale »

oh crap, I forgot that AMS has such a liberal return policy.

Looks like I need to make a phone call so it doesn't happen again.

Thanks!
Current Korg Gear: KRONOS 88 (4GB), M50-73 (PS mod), RADIAS-73, Electribe MX, Triton Pro (MOSS, SCSI, CF, 64MB RAM), SQ-64, DVP-1, MEX-8000, MR-1, KAOSSilator, nanoKey, nanoKontrol, 3x nanoPad 2, 3x DS1H, 7x PS1, FC7 (yes Korg, NOT Yamaha).
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Post by GregC »

McHale wrote:oh crap, I forgot that AMS has such a liberal return policy.

Looks like I need to make a phone call so it doesn't happen again.

Thanks!
yah

Thats more likely than Korg "quality control "
Kronos 88. MODX8
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Cutter
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Post by Cutter »

It makes you think, I just had two "new" keyboards that I returned to GC.
Both broken when I got them. I know two other people that did returns on broke "new" keyboards.
They have very low inventory in the stores maybe due to the economy. It is starting to look like returns are going out as new by more than one vender.
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McHale
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Post by McHale »

I did call AMS and was assured that my synth was new (and the support lady explained how I can tell by different part numbers). As a result of the hassle, they refunded me some money (price paid for the 73 key is now less than $2,000 which is decent) and gave me 2nd day air shipping.

As long as my next M3 is fine, I don't mind the hassle other than it doesn't give me a whole lot of time to start programming all the patches I need for my next gig. I may have to hold off using it for a while as a result. :(

-Mc
Current Korg Gear: KRONOS 88 (4GB), M50-73 (PS mod), RADIAS-73, Electribe MX, Triton Pro (MOSS, SCSI, CF, 64MB RAM), SQ-64, DVP-1, MEX-8000, MR-1, KAOSSilator, nanoKey, nanoKontrol, 3x nanoPad 2, 3x DS1H, 7x PS1, FC7 (yes Korg, NOT Yamaha).
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Post by BollywoodFan »

May be we should open a sticky thread to list all the serial numbers of returned / problematic units. Then we can - to some extent - identify if the piece is a lemon.
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Post by kayoticpig62 »

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Last edited by kayoticpig62 on Wed Apr 22, 2009 6:22 pm, edited 1 time in total.
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MartinHines
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Post by MartinHines »

McHale wrote:I did call AMS and was assured that my synth was new (and the support lady explained how I can tell by different part numbers).
She doesn't know what she is talking about.

Retailers that offer liberal return policies (e.g. 3 days full money back) are supposed to not resell returns as 'New' however I suspect some retailers ignore this rule (I know GC/Musician's Friend does).

This is why I wish retailers would stop offering free returns. If someone just doesn't like a product and returns it, the retailer has to make a decision -- sell the product at a discount since it really isn't new anymore or sell the item as "new" to someone who hopefully can't tell the difference.
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