PA2X LEDs not working!

[robiyea]

FOR KORG ITALY AND FOR ALL PA2XPRO USERS.
The problems with failed LED's are more serious than the KORG Italy thinks, and the number of faulty LED instrument users increases. If you are on the stage with no visual controls ... thanx God, that my PA2XPro is not a plane!!!
Like car manufacturers repair their cars for free if there are many failure reports from customers, KORG should repair their products too. LED's are there, they should work properly, if not, it is a big problem.
Question for KORG: Who will pay the shipping costs, which are not cheap for over 18 kilo heavy PA2XPro, to send it from Canary Islands to nearest KORG repair center??? And also, I bought my keyboard to work for me, not to wait until it came back from repair.
For almost 3000 Euro state of the art instrument I expected better quality.
When I look to my oldtimer Poly800 and decade old i30 still perfect working LED's, I wonder what went wrong with PA2XPro?
Thank You, Guys.
Robi

[karmathanever]

I believe that the Country/regional Korg distributor is responsible for warranty issues.
This must be so, as warranty periods vary from country to country (i.e. dictated by the distributor).

You may need to get the warranty specifications from your distributor first as it may well state things like "return to base" and other conditions in the event of a warranty claim - possibly meaning that it is the customer's responsibility for things like shipping.
Sometimes warranty is overruled by legal obligations of the Country regarding vendors responsibilities in these matters - but it is definitely worth checking out first particularly if you are about to follow up with Korg directly.

Your retailer should help you out - if not, don't ever buy from them again !!! My local retailer here (Kosmic Sound) thrives on its after sales service and customer care - yours should too....

Good luck

Pete

[derek bradburn]

hi everybody,
On the subject of blown LED's.
I had this problem with myh PA2X a few months back. I took it back to my dealer who sent it to Korg Uk who replaced the offending PCB's and Led's after ordering them from Italy and I had the keyboard back after 3 weeks.
While it was with Korg Uk being repaired, I did ring them to see what the position was and found the guy in the repair dept very helpful. Korg accepted full responsibility, no arguments, and returned it quite quickly without any cost to me whatsoever. Since then (touch wood) it has worked perfectly.
Derek B.

[robiyea]

Hi Derek, they replaced all buttons with LEDs on your PA2X or only not working ones? Because now I don't know what surprise comes next day, because from today I'm without PLAYER 2 PLAY LED!!!
So if they replace only faulty LEDs, the problem may occur after repair with remaining old ones. There is something terribly wrong with them.
Also I thought that it can happen only with button LEDs, but what a surprise when VOLUME LED (to the right from mp3 slider) blew out.
Bye.
Robi

[Rob Sherratt]

Hi Derek, they replaced all buttons with LEDs on your PA2X or only not working ones? Because now I don't know what surprise comes next day, because from today I'm without PLAYER 2 PLAY LED!!! So if they replace only faulty LEDs, the problem may occur after repair with remaining old ones. There is something terribly wrong with them. Also I thought that it can happen only with button LEDs, but what a surprise when VOLUME LED (to the right from mp3 slider) blew out. Bye. Robi

Hi Robi,

Sorry to hear that your Pa2x is faulty. The LED problem is a known fault on older keyboards, and the remedy is to replace both panel boards complete with all LEDs.

After all this time and with this known manufacturing defect, Korg should have put in place a checking procedure for any old stock keyboards, to make sure that any Pa2x's still at distributors have been tested for faulty LED's before they are shipped. There is no excuse for a Korg distributor/ outlet shipping an old stock keyboard with this fault on it.

Given that you only just received your Pa2x it is not reasonable to expect you to have to wait 3 to 4 weeks for a repair. Please telephone Musichaus Thomann, tell them they have supplied a faulty keyboard with a known manufacturing fault on it, refer them to this thread on the forum and see Mr Tramannoni's reply on behalf of Korg, and request a brand new replacement. Do not be fobbed off with a repair.

I think that Korg and Musichaus/ Thomann owe you a big apology for this.

Best regards,
Rob

[Giner]

Just a quick question: Has this faulty LED problem been evident on the Pa800, seeing as how it's a closely-related cousin of the Pa2X?

[Rob Sherratt]

Just a quick question: Has this faulty LED problem been evident on the Pa800, seeing as how it's a closely-related cousin of the Pa2X?

Hi Giner,

There's no evidence for this from any messages on this forum. If there was a problem I think we'd have heard about it by now.

Best regards,
Rob

[dovme]

Hy all, i contact korg spain to tell my issue on leds but the say:
"there's no manufacture problem on PA2" Now, i'm waiting my seller
to come back holidays to inform and know what to do.

Maybe is a good idea to make a list of all the people and make
a complaimt together.
Sure that Korg don't like this kind of advertisement, sure that they
repair free all the afected units, but they need to do it fast and with
no warranty limit.

i start to thing in other makrs for my new shoppings

What do you think about it?

[Rob Sherratt]

Hy all, i contact korg spain to tell my issue on leds but the say: "there's no manufacture problem on PA2" Now, i'm waiting my seller to come back holidays to inform and know what to do.

Maybe is a good idea to make a list of all the people and make a complaimt together. Sure that Korg don't like this kind of advertisement, sure that they repair free all the afected units, but they need to do it fast and with no warranty limit.

i start to thing in other makrs for my new shoppings

What do you think about it?

A) You should invite Korg Spain to write a formal response to you for publication on this forum, to clarify their position before any legal action is initiated by you.

B) Posted by tramannoni on behalf Korg Italy, Tue Dec 02, 2008 5:30 pm, on the thread referenced (again) below, after considerable campaigning over a long period of time from users on this forum:

http://www.korgforums.com/forum/phpBB2/ ... p?p=261929

Dear Pa2X Owners,

Regarding the reports of failing/non-working LEDs, after considerable investigation and testing we have found that this issue is tied to a particular lot of LED parts. We are sure that this problem has no correlation with any other software or hardware issues, and this should make you confident the problem will not expand.

When a LED breaks, the instrument continues to work with no influence from the broken LED (apart for the missing visual interaction with the user).

According to our world-wide distributors, this LED issue is a very, very small percentage of the total units sold into the marketplace.

When a LED breaks, we suggest you contact the nearest Service Center or Distributor, and arrange for the repair. When you go to the repair shop for your scheduled appointment, the work will be done as soon as possible, by replacing the whole circuit board that the LEDs are mounted to. This is the fastest and most complete way to solve the problem for you. Please, DO NOT bring your instrument to a shop if no LEDs have broken, we will only support fixing instruments that exhibit a problem. Note that each Korg Distributor may handle this procedure somewhat differently, so be sure to speak to your local representative.

Unfortunately we are unable to provide a serial number range because we mixed the boards from the different batches during the manufacturing process. Giving an inaccurate serial number range could cause unnecessary concern. We repeat that the number of faulty units is small, and there are steps in place to deal with any problems quickly and easily.

We apologize for any problem this issue may cause you.

Sincerely yours,
The Korg Italy Team

[dovme]

Hello everyone, I spoke with Korg Spain and they have repaired the LEDs without any problem.

Now i have my keyboard at home again.

The technician told me that he had changed the two cards of the leds.

All in warranty and in a week, too fast, and all of my presets still on the Pa2.
Happy

I wrote that to help who needed with my experience.

Thanks to everybody

[Rob Sherratt]

What is somewhat worrying to me and I think might cause alarm to the whole Pa2x community, is that the two panel display PCB's on my own Pa2x were replaced in December 08 after a number of blue LED's had blown, and last week (10 months later, Oct 09) two more blue LED's snuffed it, so I have no LED on "Display Hold" and "Tempo Lock" any more.

My Pa2x has been operated from a UPS (Uninterruptable power supply) since Dec 08, so it is not caused by any power surge. So I conclude that the replacement panel display boards also had LED's from the "bad batch".

Hence I do urge everyone who has these panel display boards changed, to ensure that you get a note in writing from the repair center telling you that the replacement panel boards are covered with an extended warranty of another year from the date of repair.

Best regards,
Rob

[donpatt]

Hello Bob and Group,

Well, lightening can strike twice!!

As of Tuesday, Oct. 20, I have one (1) LED not working. I'm certain that in time I will have more. Its SAD. On Oct. 19, my board had value, NOW! who knows?

It's very discouraging!! This is a replacement board I received from Korg for my first board which was defective. It had 21 blown LEDs. I received this board on December 10, 2008. The first board lasted six months before having problems, now this one only 10 months.

I asked for a refund!!! Korg said NO!!

Oh, for the friendly confines of Yamaha!!

My question for you Bob.
When they repaired your board, did they (KORG) extend the warranty on their work? It seems to me they should. Otherwise, after the original warranty runs out, you're on your own!

I thought the problem was solved. Apparently NOT.

Another point. I talked to two (2) different repair centers nearest me, abt. 125 miles, and neither have ever worked on a PA2X Pro.

Regards,
Don P

[donpatt]

My apologies,

I meant to write Rob, not Bob.

Don P

[Rob Sherratt]

To be honest I don't know what situation I am in since my Pa2x was repaired not by a service center but by Korg's factory in Osimo Italy. My Pa2x was the one used for "soak testing" by korg to find out the problems.

Best regards,
Rob

[cristi_pa1xpro]

I was burned 10 leds and in this situation, the representative from the Romania Korg have changed both boards,lleds end contacte.