KORG: Hopeless product and support...

[Okkie]

Dear All,

I'd like to share some KORG experiences with you since I think it is my duty to help others in upcoming cases when considering to buy a KORG product. Unfortunately it's a very nasty experience and despite of my patience, willingness and very positive approach, I haven't been able to find a solution to make my expensive KORG product usable at all...

Until recently, I didn't have any KORG experience at all, but of course the brand is well known and I therefore never had any doubt about it's product quality or support. So, in early december I therefore bought my KORG Zero 8 mixer, which has been on my list of desired equipment for a while already.

Although the mixer is a beautiful piece of art in terms of layout, functions and flexibility, I ran in difficulties already from the very first beginning. One major feature is Zero8's ability to use is as a fully digital mixer with it's 8 in/out firewire sound channels and midi, great for digital mixing and composing. I couldn't however get the latest driver installed over Windows 7 - 64 Bit. There obviously has been an incompatibility here.

After a lot of reasearch I decided to get in touch with KORG support and explained my problem over E-mail (16-12-2009)). I got an auto response immediately afterwards as follows:KENQ6701 We aim to answer all of our enquiries within 2 - 3 working days.

And that is the very last thing I have ever received from KORG, despite 4 (four!) times of reminding them. How can customer suppport - which especially exists to improve customer satisfaction - be this extremely poor ?!?

Of course I have continued to find a solution and then ran into this forum and found all those many other users with the same or similar problems, but hey - it's too late now of course.

I have learned about several other Zero8 issues as well, but have to be honest that I didn't run into them myself (mainly the Hiss issue, doesn't exist with mine). I have also learned that obviously Korg has decided to cease the whole Zero line inbetween (though, the website still shows it as an actual product !).

So, as a conclusion I have to state (unfortunately) that KORG have failed miserably in all possible aspects:

- Stupidly failing in driver support for modern Operating systems and 64 Bit support
- A miserable, non responsive, support team who have left me alone from the very first instance
- Discontinuing products without mentioning on their website - which is the first reference of course

So in the end I'm left alone with my brand-new, highly expensive, discontinued, but most of all useless Zero 8 mixer. Thank you very much KORG, you should all be ashamed of yourself!

Although this message is very negative, I hope it helps others to make a better choice and choose for a brand that is much much more trustworthy then this lousy one.

In the unlike case that I will come to a different experience, I will post it here as well...

Best regards,

Mischa van Santen

NB: please see also the poll above, to get an idea about your experience as well...[/i]

[dvelop]

I have my korg zero 8 installed on windows 64 and it installed and runs fine, what is your issue perhaps I can help.


I am upset about some things with the korg zero8 but overall it is the most amazing device I have ever used.

so many possibilities. I do pray for a firmware update and some more support, but hey lets make the most of it.

[Daver]

I have my korg zero 8 installed on windows 64 and it installed and runs fine, what is your issue perhaps I can help.


I am upset about some things with the korg zero8 but overall it is the most amazing device I have ever used.

so many possibilities. I do pray for a firmware update and some more support, but hey lets make the most of it.

yeah to avoid some of this entirely i just got a Mac laptop. people talk about hiss too and in the same sentence complain about the VU meters not working.......unfrotunately a lot of people don't know what "running a mixer hot" means

I love the mixer, this last weekend had a minor issue, but luckily im still under warranty

[Okkie]

I have my korg zero 8 installed on windows 64 and it installed and runs fine, what is your issue perhaps I can help.


I am upset about some things with the korg zero8 but overall it is the most amazing device I have ever used.

so many possibilities. I do pray for a firmware update and some more support, but hey lets make the most of it.

Hello dvelop, thanks for your response.

Well, it is not very easy to explain the clear problem since I have ran already many different setups, experiments and configurations in Win7 to get it work properly, all with very mixed results.

Originally, I couldn't get it to work at all, that was my main point. Inbetween I have managed to trick both Win7 and the drivers to get sort of a working situation, but far from ideal.

In the end the effect is that I cannot get the KORG working without problems on a clean installed Win7.x64. In the best case I now finally got a working setup, but it is simply far from stable or reliable, indepentant from which hardware I apply. Stability is a key to do live performances (my main application) but I simply don't dear to use it for that since I haven't ever been able to use it stable for more then about half an hour.

Looking at the very many people around (and at this forum as well), it is clear to me that it's not me causing the issues, but clearly the level of support for 64 bit OS from KORG....

[katzo]

i have hab a lot of problems too.
i think the easiest way getting it work ist to run a winXP. then disable everything you don't need - (on board soundcard, lan, wireless-lan, tools like acer epower-management and so on)

after trying thousands of settings in the last 15month, i can proundly present a more or less firm running zero8 which is able to do about 4h traktor mixing with 2 decks (maximum were 6h, then it hung-up again)

if your pc is strong enough you can run the XP-mode under win7.

good luck!!