Authorizer just produces a totally white blank screen

XyZed · Post by **XyZed** » Wed Nov 17, 2010 4:23 pm

I cannot enter my codes because when I run any of the legacy programmes the authorizer opens up but it's just a blank window with nothing in it.

I managed to somehow get my authorisation codes by just clicking everywhere at random and eventually my browser window opened and a small code was generated which I used to get my long codes.
But I still cannot enter them as the authorizer just doesn't work.

MartinHines · Post by **MartinHines** » Thu Nov 18, 2010 11:01 pm

I would suggest contacting Korg UK Tech Support.

XyZed · Post by **XyZed** » Fri Nov 19, 2010 1:03 pm

I've sent an email to uk support and will update in case anyone else ever has the same problem.

XyZed · Post by **XyZed** » Thu Dec 02, 2010 2:05 pm

I've exchanged several emails with tech support who say they've never come across such a problem and seem a bit baffled so far.

Post by **mikemolloyuk** » Fri Dec 03, 2010 12:18 pm

Hi

This is possibly to do with the version of the installer you are using.

Make sure you are on the latest version from korguser.net

XyZed · Post by **XyZed** » Sat Dec 04, 2010 12:02 pm

Hello Mike,

I'm only using the ones from the Korg site. Each synth has it's own authoriser programme in the package. I'm struggling to imagine how even an older version could just produce a blank window with no text and no method of entering the codes though.

Andy

X-Trade · Post by **X-Trade** » Sat Dec 04, 2010 12:33 pm

A wild stab in the dark. Very dark actually, but;

are you on a PC? and if so, which version of Internet Explorer do you have installed?

Its just that I've seen this with some programs (notably the AVG 9 installer) where they appeared to rely on having at least IE 7 or 8 installed otherwise the application just presented a blank screen. It seems the program used parts of the IE browser libraries to display its content.

I don't know how the Korg authoriser is made so I can only guess whether that may be the case.

XyZed · Post by **XyZed** » Sat Dec 04, 2010 4:05 pm

Thanks fir that suggestion. I'm on an iMac though.

XyZed · Post by **XyZed** » Mon Dec 27, 2010 5:12 pm

After many email exchanges with support they finally suggested something that worked. I rebuilt the imac's colour profile in settings and the window then displayed all its contents.

This is a very bizarre fault because none of the other programmes I used had a problem (although I only use a few on this computer).

slug · Post by **slug** » Fri Jan 14, 2011 11:37 pm

Hi. Can you elaborate on how this is done on the mac? I have several Korg programs/editors, and both the MicroSAMPLER and NanoKONTROL editors are both suddenly only displaying empty white boxes where before they worked fine. All the other Korg programs are working as normal, I have tried deleting and reinstalling both the applications and the Korg MIDI driver so you sound like the first person that has the same problem. Thanks

XyZed · Post by **XyZed** » Sat Jan 15, 2011 12:47 pm

Hello slug: Click apple logo top left of screen, select preferences. Under hardware section select displays icon.

Then click the color tab and try to create a new color profile.

slug · Post by **slug** » Thu Jan 20, 2011 10:55 pm

Thanks XyZed - Id never seen this problem come up before but changing the colour was successful i can now see the content of the windows again

korgtech · Post by **korgtech** » Fri Jan 21, 2011 10:10 am

The clue was in your System Profile information. If you look, there were various graphic errors listed when launching the plugins, possibly pointing towards an issue with the colour/graphics profile.

Glad it is all sorted now.

XyZed · Post by **XyZed** » Sat Jan 22, 2011 12:43 pm

Thanks Korgtech. The strange thing is that none of my other programmes were affected. Quite bizarre.

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Authorizer just produces a totally white blank screen

Authorizer just produces a totally white blank screen

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