Anyone getting a lot of crashes and having to reboot a lot?

soundsailer · Post by **soundsailer** » Thu Aug 04, 2011 11:41 pm

I know this baby has a motherboard like a PC, I've seen the pics of the insides but it also acts like one, it's malfunctioning a lot and needing to be rebooted just like a PC. Sometimes a program will just loose 80% of it's volume, or the sustain will freeze on and today I booted it up played for a few minutes left and came back and no sound. All of the above is fixed with a simple reboot but this is NEW to me for a synth.

Going to have to change my work flow to saving all the time like doing computer graphics so I don't loose hours of work.

Anyone else going through this?

Rosen Sound · Post by **Rosen Sound** » Thu Aug 04, 2011 11:47 pm

not one crash. I've discovered a bug so far thats been corrected for future os. if i were you ide return it and get a new one.

or just wait for the new OS. I heard a rumor its coming on the 8th!

jimknopf · Post by **jimknopf** » Thu Aug 04, 2011 11:50 pm

not a single crash here

soundsailer · Post by **soundsailer** » Thu Aug 04, 2011 11:59 pm

robbinhood wrote:not one crash. I've discovered a bug so far thats been corrected for future os. if i were you ide return it and get a new one.

or just wait for the new OS. I heard a rumor its coming on the 8th!

A new OS in 4 days !! I hope they give us back our velocity meters and include USB midi support.

Man I don't have my box anymore my goat ate it believe it or not. And I can only imagine the hassle and expense shipping it back.

jg:: · Post by **jg::** » Fri Aug 05, 2011 1:15 am

Man I don't have my box anymore my goat ate it

That's the best excuse ever!

jg::

JPWC · Post by **JPWC** » Fri Aug 05, 2011 1:19 am

while I'd swear that the volume shifted a few times the first week, no crashes. I changed the touch sensitivity to a lighter touch and the abnormality has not re-occured in the last few weeks. The problem could have been me, playing style or bumping the Vector stick

danatkorg · Post by **danatkorg** » Fri Aug 05, 2011 1:31 am

soundsailer wrote:I know this baby has a motherboard like a PC, I've seen the pics of the insides but it also acts like one, it's malfunctioning a lot and needing to be rebooted just like a PC. Sometimes a program will just loose 80% of it's volume, or the sustain will freeze on and today I booted it up played for a few minutes left and came back and no sound. All of the above is fixed with a simple reboot but this is NEW to me for a synth.

Going to have to change my work flow to saving all the time like doing computer graphics so I don't loose hours of work.

Anyone else going through this?

Volume changing sounds to me like the vector joystick may be getting moved accidentally.

Sustain staying on is most likely the known sustain-pedal issue with KARMA, for which a fix should be available in the future. In the meantime, the workaround is to avoid GEs which send CC#64 data.

To reset the vector joystick, just change sounds or hold RESET CONTROLS and move the joystick a bit. To free a stuck sustain pedal, just change sounds twice.

I'm sorry that you're having difficulties. For what it's worth, none of these sound like crashes.

- Dan

TSUNAMI · Post by **TSUNAMI** » Fri Aug 05, 2011 9:07 am

No crashes or lock ups here ....

Gribs · Post by **Gribs** » Fri Aug 05, 2011 2:04 pm

No crashes and no lockups. Many evenings spent fiddling around and trying to get the hang of programming the various Exi's (synths mostly).

soundsailer · Post by **soundsailer** » Fri Aug 05, 2011 2:05 pm

danatkorg wrote:
soundsailer wrote:I know this baby has a motherboard like a PC, I've seen the pics of the insides but it also acts like one, it's malfunctioning a lot and needing to be rebooted just like a PC. Sometimes a program will just loose 80% of it's volume, or the sustain will freeze on and today I booted it up played for a few minutes left and came back and no sound. All of the above is fixed with a simple reboot but this is NEW to me for a synth.

Going to have to change my work flow to saving all the time like doing computer graphics so I don't loose hours of work.

Anyone else going through this?
Volume changing sounds to me like the vector joystick may be getting moved accidentally.

Sustain staying on is most likely the known sustain-pedal issue with KARMA, for which a fix should be available in the future. In the meantime, the workaround is to avoid GEs which send CC#64 data.

To reset the vector joystick, just change sounds or hold RESET CONTROLS and move the joystick a bit. To free a stuck sustain pedal, just change sounds twice.

I'm sorry that you're having difficulties. For what it's worth, none of these sound like crashes.

- Dan

when the sound goes out across the whole board on all modes that's a crash, but the volume drop might have been a vector touch by accident I guess, it happened twice, I changed programs and the volume returned. I wasn't aware of a glitch in the sustain pedal, that's happening ALL the time, I unplug the pedal and it's still locked up. But I've had other things happen, I guess I should have been taking notes but I'm to busy working on my music .............

michelkeijzers · Post by **michelkeijzers** » Fri Aug 05, 2011 2:12 pm

soundsailer wrote:ut I've had other things happen, I guess I should have been taking notes but I'm to busy working on my music .............

It's in the benefit for everybody if you make clear in which cases it crashes. For Korg so they can work on a solution (assuming it's a real crash), for you to have the solution and for everybody else to prevent the problem (or know what caused it).

soundsailer · Post by **soundsailer** » Fri Aug 05, 2011 2:40 pm

michelkeijzers wrote:
soundsailer wrote:ut I've had other things happen, I guess I should have been taking notes but I'm to busy working on my music .............
It's in the benefit for everybody if you make clear in which cases it crashes. For Korg so they can work on a solution (assuming it's a real crash), for you to have the solution and for everybody else to prevent the problem (or know what caused it).

Well to start with yesterday I turn it on played a piano patch, left the room came back and there was no sound, I changed patches and modes no sound could be found, I checked the mixer, etc. then after I rebooted the Kronos the sound came back. Not much else to say about that one.

I will take note of the details of the next one for ya.........

madbeatzyo111 · Post by **madbeatzyo111** » Fri Aug 05, 2011 5:52 pm

Maybe it's your goat messing with you...he did eat the box afterall. That could have been just the first step in his master plan to freak you out :shifty-eyes:

danatkorg · Post by **danatkorg** » Fri Aug 05, 2011 6:21 pm

I'm sorry that you're having difficulties. It sounds like it might be good to contact your Korg distributor's product support department. For contact info, see the link in my signature.

Best regards,

Dan

soundsailer · Post by **soundsailer** » Fri Aug 05, 2011 7:30 pm

madbeatzyo111 wrote:Maybe it's your goat messing with you...he did eat the box afterall. That could have been just the first step in his master plan to freak you out :shifty-eyes:

you could be right, he is a bad egg and can't be trusted, I'll keep my eye on him

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