CLOSE the 110-page "RH3 Keybed Faulty" thread!

PianoManChuck · Post by **PianoManChuck** » Mon Feb 06, 2012 6:00 pm

By now I'm sure everyone has seen that 110-page (as of this post) "RH3 Keybed Faulty" post.

During the past few days especially, no useful information has been posted, and it seems to have become a breeding ground for silly accusations and uncalled for "fights" that bring the quality of the overall forum down to the point where I have to remind myself that this is somehow a forum for professionals! The moderators have already temporarily closed the thread.

Personally, I vote to keep that thread permanently closed. Korg announced a fix for those experiencing fault with their keybeds. I had the fix done and am very happy with it. In fact, everyone who's had the fix and posted in the proper "RH3 Fix" thread has been happy.

Lets keep this forum clean and professional. My vote is cast to permanently close that "RH3 keybed faulty" thread, especially since a fix is available under warranty from Korg and that thread no longer serves any useful purpose.

Bruce Lychee · Post by **Bruce Lychee** » Mon Feb 06, 2012 7:07 pm

PianoMan,

It's great that you are happy with your fix, but there is legitimate outstanding issue that may no longer affect you, but certainly matters to other people.

As of now, the updated RH3 is not being offered to all users with the older RH3 design. If we were just talking about a change in manufacturing procedures to ensure consistency that would be one thing, but here we have a change in the physical components that make up the RH3. Clearly, Korg felt there was flaw in the original RH3 design or they would not be implementing the change going forward.

Some users are happy to keep the older RH3, but for those who don't, they are left with the the older RH3. Would you want to be one of those people? I certainly wouldn't. Perhaps you can look beyond your own happiness for a moment.

PianoManChuck · Post by **PianoManChuck** » Mon Feb 06, 2012 7:30 pm

Bruce Lychee wrote:PianoMan,

It's great that you are happy with your fix, but there is legitimate outstanding issue that may no longer affect you, but certainly matters to other people.

As of now, the updated RH3 is not being offered to all users with the older RH3 design. If we were just talking about a change in manufacturing procedures to ensure consistency that would be one thing, but here we have a change in the physical components that make up the RH3. Clearly, Korg felt there was flaw in the original RH3 design or they would not be implementing the change going forward.

Some users are happy to keep the older RH3, but for those who don't, they are left with the the older RH3. Would you want to be one of those people? I certainly wouldn't. Perhaps you can look beyond your own happiness for a moment.

Point well taken, and I understand that perfectly! However, did you read the past few pages of that thread? It was so bad that the moderators locked the thread. In fact, this isn't the first time they locked it. The thread (in each case) was locked by the moderators because it got so far off topic and turned into a battleground that had absolutely nothing to do with the keybed or even the Kronos! It became a thread where a certain few people used it as an arena to stage personal attacks on each other.

Perhaps a new thread should be opened that keeps on topic... but for people coming onto this forum as newbies, it certainly doesn't come across as professional. THIS is what my complaint about that thread is all about. NOT what the thread is MEANT to be about.

I wouldn't mind if the thread stayed open if it was used the way it was meant to be, and not used as an arena for verbal gladiators to stage there off-topic childish remarks and attacks on others. Perhaps those (pages and pages) of attacks throughout that 110-page thread should be deleted?

Again... so that there's no mistake as to my reasons on closing the thread, its purely because there's so many posts (especially in the past couple of days) that have absolutely nothing to do with the topic, and everything to do with childish, personal attacks and accusations by some of the members that ruin it for everyone else.

McHale · Post by **McHale** » Mon Feb 06, 2012 7:45 pm

Bruce Lychee wrote:Some users are happy to keep the older RH3, but for those who don't, they are left with the the older RH3. Would you want to be one of those people? I certainly wouldn't. Perhaps you can look beyond your own happiness for a moment.

They can't perma-close that thread fast enough. Most of it is whining, rude and off topic.

It's pretty basic. If your keybed has a problem, ANY PROBLEM, they will replace it under warranty. If your keybed doesn't have a problem and/or you're just jealous because newer customers are getting a new one, why WOULD you get a new one? Take a look at the M3. For a couple years, they remained unchanged then at some point they started putting larger SD cards in them. Do you think every owner of the M3 with the smaller SD card is entitled to a larger SD card because the newer ones have them?

By the way, I've had the oldest and newest versions of the RH3 keybed out of the Kronos at the same time - with comparison pictures. My original RH3 keybed works perfectly and there is no advantage of getting the new one. Simply wanting the new keybed because others have it is not a valid reason for a new keybed.

I don't feel bad for buyer's remorse or jealousy.

-Mc

MartinHines · Post by **MartinHines** » Mon Feb 06, 2012 8:19 pm

I vote for closing the thread permanently; it has served its purpose.

The original purpose of the thread was to discuss and clarify a problem some users were having with the RH3 keybed.

Korg has now issued a fix for those users who have a problem.

There is a second thread (that I created) where people can post information about the fix they have had done to their Kronos.

DZarob · Post by **DZarob** » Mon Feb 06, 2012 8:19 pm

Just a few comments I'd like to add...

Regarding the debate over why Korg won't replace all keybeds regardless of they are showing the issues or not:

1. Many people have reported their keybed was fine for a long time, and THEN the problem appeared.

2. Several people (including myself) have tried several different Kronos's with RH3 keybeds and all keybeds exhibited the problem. Me, 4 total tried. Again, all 4 showed the problem.

These two points alone should cause concern for Kronos owners with original RH3 keybeds that so far haven't shown any problems.

To those people, I would ask the following questions.

1. Aren't you at all worried about the problem cropping up after the warranty period expires?

2. Aren't you worried at all about resale value of your Kronos should you decide you need to sell it at some point? People are going to ask if you have had the keybed replaced, and if not, won't be willing to pay top dollar for your Kronos, for fear of having the keybed problems surface on them, after the warranty has expired.

I understand that this would cost Korg alot of money to replace all keybeds. Maybe, as an alternative, they should extend the keybed warranty because of the random nature of the keybed issues. Also this warranty should be transferable. This would make current users without RH3 issues feel better JUST IN CASE they see the issue down the road. And would have much less affect on the Kronos resale market.

I believe my post states clearly what most people still have concerns about in regards to the RH3 keybed and the way Korg is dealing with it.

JPWC · Post by **JPWC** » Mon Feb 06, 2012 8:29 pm

I say close it.

While I have a Kronos 61, I do have the SV-1 73 which has the RH3 keybed. While the spacing between keys is variable, this keybed works fine, very reminisent of an electric piano (Rhodes).

Jan1 · Post by **Jan1** » Mon Feb 06, 2012 8:49 pm

I don't like the idea of shutting down a thread where people comment on a legitimate issue.

If you don't have these issues, fine, be happy, but those who DO have an issue with the KRONOS should be free to discuss it.

However, I DO think that it would be wise for people to practice self-discipline and remember what king Solomon once said: 'A soft answer turns away wrath, but a harsh word stirs up anger'.

Bruce Lychee · Post by **Bruce Lychee** » Mon Feb 06, 2012 8:52 pm

McHale wrote:
Bruce Lychee wrote:Some users are happy to keep the older RH3, but for those who don't, they are left with the the older RH3. Would you want to be one of those people? I certainly wouldn't. Perhaps you can look beyond your own happiness for a moment.
They can't perma-close that thread fast enough. Most of it is whining, rude and off topic.

It's pretty basic. If your keybed has a problem, ANY PROBLEM, they will replace it under warranty. If your keybed doesn't have a problem and/or you're just jealous because newer customers are getting a new one, why WOULD you get a new one? Take a look at the M3. For a couple years, they remained unchanged then at some point they started putting larger SD cards in them. Do you think every owner of the M3 with the smaller SD card is entitled to a larger SD card because the newer ones have them?

By the way, I've had the oldest and newest versions of the RH3 keybed out of the Kronos at the same time - with comparison pictures. My original RH3 keybed works perfectly and there is no advantage of getting the new one. Simply wanting the new keybed because others have it is not a valid reason for a new keybed.

I don't feel bad for buyer's remorse or jealousy.

-Mc

Bigger hard drives prompted by decreasing storage prices is completely different than a change in design prompted by a recognized flaw in design. Surely you don't believe Korg changed the RH3 design so early in the Kronos product cycle simply because a few users were having issues?

You might feel there is no advantage to getting the new keybed but others have reported otherwise. Furthermore, if there is no advantage to the new keybed why do you think Korg changed the design going forward? Also, with a non transferable warranty, good luck to anyone trying to sell a Kronos with the old RH3. At the very least, you can expect to take several hundred dollars off the selling price of your Kronos.

Bruce Lychee · Post by **Bruce Lychee** » Mon Feb 06, 2012 8:55 pm

JPWC wrote:I say close it.

While I have a Kronos 61, I do have the SV-1 73 which has the RH3 keybed. While the spacing between keys is variable, this keybed works fine, very reminisent of an electric piano (Rhodes).

The SV has aftertouch? Are you sure they are identical? I don't think so.

runningman67 · Post by **runningman67** » Mon Feb 06, 2012 9:20 pm

I would say close it.

My thought is that it might put off future custom for the Kronos. The more people that buy it, the more Korg will support it, with future updates and libraries.

If you have an issue, register it with your supplier and Korg will replace it as soon as they can.

keyplayer14 · Post by **keyplayer14** » Mon Feb 06, 2012 9:30 pm

Well since the latest "exchange of views" which seems to have led to this request is actually a case of someone posting a reasoned opinion and being subsequently trolled to death by one of the resident Korg appologists I'd have to vote no. If you've followed the whole 110 pages from the start ( which I have ), you'll be aware that if it wasn't for these sort of attacks the thread would be half the length it actually is. Despite the fix being in, there are still legitimate concerns for people with the original keybed over the way the issue is being handled - Bruce in particular has made some very sensible and valid points on this. That said, it would be good if posters could stay civil - and sometimes, just agree to disagree.
Such a move will be seen as censorship of the issue, rightly or wrongly, making it hard for this forum to be seen as objective by the wider community - and that would be a real shame.
At the end of the day, if you're not interested in the thread.....just don't read it. It's really very simple.

GregC · Post by **GregC** » Mon Feb 06, 2012 9:33 pm

DZarob wrote:Just a few comments I'd like to add...

To those people, I would ask the following questions.

1. Aren't you at all worried about the problem cropping up after the warranty period expires?

2. Aren't you worried at all about resale value of your Kronos should you decide you need to sell it at some point? People are going to ask if you have had the keybed replaced, and if not, won't be willing to pay top dollar for your Kronos, for fear of having the keybed problems surface on them, after the warranty has expired.

3)I believe my post states clearly what most people still have concerns about in regards to the RH3 keybed and the way Korg is dealing with it.

1) No. Not worried.

2) No. Not concerned. Outside of this forum, the praise and satisfaction for the Kronos is very high

3) Thats your opinion.

BTW, I am not worried about the Mayan calendar 2012 apocalypse, either.

runningman67 · Post by **runningman67** » Mon Feb 06, 2012 9:35 pm

keyplayer14 wrote:Well since the latest "exchange of views" which seems to have led to this request is actually a case of someone posting a reasoned opinion and being subsequently trolled to death by one of the resident Korg appologists I'd have to vote no. If you've followed the whole 110 pages from the start ( which I have ), you'll be aware that if it wasn't for these sort of attacks the thread would be half the length it actually is. Despite the fix being in, there are still legitimate concerns for people with the original keybed over the way the issue is being handled - Bruce in particular has made some very sensible and valid points on this. That said, it would be good if posters could stay civil - and sometimes, just agree to disagree.
Such a move will be seen as censorship of the issue, rightly or wrongly, making it hard for this forum to be seen as objective by the wider community - and that would be a real shame.
At the end of the day, if you're not interested in the thread.....just don't read it. It's really very simple.

Very measured response. I suppose the yes or no choice is not enough.

'Yes close it, unless people are civil and thoughtful before posting', would be a good one, but its not half as much fun!

Hey!!! this post has turned me platinum

trshade · Post by **trshade** » Mon Feb 06, 2012 9:36 pm

As an owner of an early 73 with no issues to date, I wish they would just extend the warranty on the keybed in case there is an issue.
That seems like a fair and reasonible solution
I do not want to fix a keyboard that is not broken.
It would be nice however to be more assured that the problem will be taken care of if need be.

I would close the other thread, it had gotten out of hand, and off topic.

Korg Forums

CLOSE the 110-page "RH3 Keybed Faulty" thread!

Should the 110-page "RH3 Keybed Faulty" thread be permanently CLOSED?

CLOSE the 110-page "RH3 Keybed Faulty" thread!