keyplayer14 wrote:qrobinez wrote:
I think closing it would even do more damage to their already destroyed current reputation in the current musician scene.
1637 replies and almost 100.000 pageviews says something of how big this issue is for a lot of people. Now that a solution is on the way for the people with cutoff problems, the best thing that could happen for Korg is the positive reactions of people that have their board fixed and when they say that the issue is solved. That would restore faith in the product when upcoming buyers would read that people that weren't happy at first eventually are happy with the new keyboards supplied.
The negative atmosphere and rants are caused by a few people, just warn them and if that doesn't help ban them. Who cares, the community doesn't need people that insult others.
+ 1 to this.
It's not only Korgs reputation but the reputation of this forum and community which is under discussion here.
Even if done with the best of intentions this will be seen as censorship in the wider musical community. This is not the only place where this issue is being discussed, and stopping it here won't make it go away - for Korg at least.
I have enormous sympathy for Korg in as much as I think that the tsunami caused massive problems - I've talked to a couple of reps about this and hearing how suppliers and assemblers were just wiped out makes you wonder how they managed to get the Kronos out at all ( and puts the long wait we had for it into perspective ). But I also think they could have made a much better job of their response to the keybed problem.
If it hadn't been for this thread I very much doubt we'd have seen a public response of any kind from Korg, who would much rather have wanted to deal with complaints on an individual basis without having to acknowledge a wider issue. Fortunately in this day and age it's much harder for companies to have this as an easy option.
This forum is still the only place there has been an official response - and I think we can be proud of our part in that happening.
I'll be getting the fix as soon as Korg UK tell me they have the parts - but it's perfectly reasonable for people to wonder about the nature of the problem, if they might develop the problem in the future and what might happen if this occurs outside of warranty, given that Korg are changing the keybed going forward. If we could get an answer to these questions I think we could be proud of that too - and it would go a long way to restoring Korgs reputation.
Imho this forum shouldn't be moderated to suppress legitimate concerns - it should be moderated to stop the attacks on people who raise them, which are made by a small minority of usual suspects. Not only would that be good for the forum, it would be good for Korg.
It appears that some do not understand that korg is essentially a small co.
As such, they have limited resources, and are constrained on how to apply there limited resources . Based on my experience in the electronics industry, the service side is low on the food chain for resources and operational tools .
As musicians, you are not interested in this. You expect everything to be in place, no matter if the co is small, there was a tsunami, there was radioactive leakage , there was significant interruption in the supply chain, there was bad luck on parts on the rh3.
And it is really cool, to slag a company for several months, to expect your questions to be personally addressed, and anybody who does not do the same is a fan boy. After all, a slagger is not responsible for negative remarks, they can go on for some time, and find others who agree with them , in the heat of the moment. I suppose some may think that is cool.
However, some may have noticed that the rh3 fix is in place, there is no conspiracy theory, there is a major os upgrade and new expansions are a reality. That has always been the plan and it did not magically happen based on a bunch of Internet posts. The plan happened because there was an organized approach and a lot of hard work by a dedicated bunch of folk.
I have more regard for tangible results vs a lot of weekly communication from a company. Such companies know that the results speaks volumes vs a touchy feely announcement that essentially says, ' we understand the issue, we are sorry about the inconvenience, we are working on a solution, please work us and be patient , etc, etc. "
You may have also noticed that it is easy to tear something down and that it is more difficult to build something . I have high regard for a group of folks, who are determined to build something , even while there are significant and unexpected obstacles.
