Free Upgrade to KLC Special Bundle

[PlanetEarth]

I just bought KLC today, registered it and installed it, but when I tried to get the "free upgrade", I received the error: "We could not confirm your registration within the time frame. You may not register the product or the registaiton date is out of the time frame."

I don't know what this is supposed to mean, since I've already registered the software, and it's after August 2010, which is the only stipulation for getting the free upgrade.

What can I do?

Thanks.

Steve

[billbaker]

Where and from whom did you buy?


BB

[PlanetEarth]

I bought it from KorgUser.net just yesterday.

[billbaker]

Contact them directly - they have a contact link about one screen down on the left hand side.

Tell them you are dissatisfied and why - and have supporting info; any emails, the registration info, your user name, etc.

If you don't get a quick response ask for your money back. The product is defective as far as you're concerned. They won't want to give you a refund (no company does) and may be able to provide you with a link that works.

I had a similar experience with Native-Instruments recently - bad disc and unable to load Komplete - they have disc images for direct download. I'd be surprised if KorgUser couldn't do the same for you.


BB

[PlanetEarth]

The only link I saw states that if I have a problem with a Korg product I bought, I need to contact the Korg distributor in my country. However, Korg is not affiliated with KorgUser.net, (where I bought the software)--and there's no way to contact KorgUser.net. In fact, the e-mail I received when I bought the software said: "See the USER SUPPORT corner on http://www.korguser.net if you have questions about the product".

There's no way to contact anyone affiliated with KorgUser.net, as far as I can tell. I assumed this forum was their "support" forum, since KorgUser.net lists it on their "Home" page, and the e-mail directs me here.

I guess I could just dispute the charge with my credit card, since I'm not getting what I was promised (and which was what I based my purchasing decision upon). I don't want to do that though, but if I can't reach someone at KorgUser.net, I won't have much of a choice.

[billbaker]

Korgforums is unofficial community - non-sponsored, non-affiliated, not supported by Korg corporate. Also, not affiliated with KorgUser.net (AFAIK) and it surprises me to see KorgForums listed as "support" except as a resource.

This is the second post I've seen re: faulty downloads from KorgUser - my own experience with them was with bundled M1-LE that came with my Nano-key controller and I had no problem with it.

BB

[billbaker]

Looked at KorgUser again - help is activated by completing registration including legit email and registration number for product activation - a step over and above downloading and installing your software. Gotta do that before asking for the bonus download - it (download) activates with registration.

KorgForums is listed as a forum link only, as is Yahoo's Korg User Group - neither is affiliated with KorgUser.net.

Since KorUser.net is the on-line sales arm that is referenced at Korg.com I feel pretty safe in saying yes, they are affiliated with Korg corporate. But their (software) divisional help may be separate from Korg Corp's (hardware) help which is why they can't/won't help in this case.

Keep trying.


BB

[PlanetEarth]

I bought a nanoKontrol2 (new) and got the card stating "More software are [sic] available!" but I used that for EZDrummer, figuring I'd get the full version of M1 when I got KLC Digital Edition "Special Bundle".

So no one knows who's running KorgUser.net or whom I can contact? Somebody has to be in charge of this thing....

[PlanetEarth]

Thanks for checking Bill, but I have registered the software--twice, actually. For the product name, I chose "KORG Legacy Collection series". I entered the product ID and the lock code as well as all the rest of the information, and I've received confirmations via e-mail about all of this.

[conundrum]

It's the same as with most Korg stuff: Contact your local distributor, and they will contact Korguser.net (which itself is run out of Japan).

[KorgUSAProductSupport]

I just bought KLC today, registered it and installed it, but when I tried to get the "free upgrade", I received the error: "We could not confirm your registration within the time frame. You may not register the product or the registaiton date is out of the time frame."

I don't know what this is supposed to mean, since I've already registered the software, and it's after August 2010, which is the only stipulation for getting the free upgrade.

What can I do?

Thanks.

Steve

Hi Steve,

The special bundle is only available for users that have purchased boxed version of KLC-DE, not online purchases (digital download) of other Legacy title:

"Owners who register "KORG Legacy Collection - DIGITAL EDITION" since August 1st 2010 can upgrade to "KORG Legacy Collection - Special Bundle" for free."

Hope this helps to clarify!