Corporate level: invest more in Kronos or just the minimum?

Discussion relating to the Korg Kronos Workstation.

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Randelph
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Post by Randelph »

burningbusch wrote:I'm not really following a lot of what the OP is getting at as I don't understand business in the same way he does evidently.

I don't know the inner workings of Korg but my guess is product development MIGHT look something like this:

- Small group specs the product.
- Team is assembled to begin development of prototype (basic OS. basic hardware)
- Prototypes sent to sound developers.
- Product is finalized (OS is locked down as well as core sounds)
- Hand built models are assembled and fully tested.
- Production begins.
- Product ships.
- Features (OS, sounds, etc.) that weren't ready at the time the product shipped but were in the original specs are added over time + bugfixes found by the user community + user requested features not in the specs if possible.

After a certain point the people working on the product begin working on something new. After a certain point the product isn't going to be enhanced. I'm guessing as well that the cycle I outlined above has probably started for a second generation of the Kronos. This does not mean the Kronos won't continue to be enhanced (I have no idea personally), just that some people involved in the development are likely moving on.

So I don't get your basic premise about spending new money and "investing." I don't accept by any stretch that Korg left its users out to dry. Korg has provided the following enhancements via OS updates. Only the Editor was promised, the others were unexpected "gifts."

- Seven additional user program banks
- Ability to add additional 1GB RAM
- Support for connecting USB MIDI class‐compliant controllers directly to the Kronos.
- RAM Multisamples has been increased from 1,000 to 4,000, and the maximum numbers of RAM Samples and Multisample Indexes have each been increased from 4,000 to 16,000
- Software-based Editor
- Ability to add second SSD
- User Sample Banks
- USB Ethernet Support
- Ability to stream user sample libraries from SSD.

The Motif XF has been out longer than the Kronos. Please list the OS updates and enhancements provided by Yamaha.

As far as the future of the workstation is concerned, for me it's how you define workstation. If you mean as Korg has defined it with the Kronos: user streaming samples, multiple SSDs, multiple VAs, numerous physical modeling engines, SST, Set List Mode, KARMA, then yes to me I think workstations definitely have a future.

Busch.
Great post.

As someone who does NOT have a Kronos, and has been looking in, this has been my observation. I WASTED 6 months of reading endless posts on this forum, I was so excited by the Kronos. My writing all of this is a continuation of that interest as a future purchaser

When I had the Motif XS7, over time I grew to hate the OS when you had to go to a deeper level for file and sample management. Apparently, with the XF they addressed much of that (can't say, haven't used it), by having the Flash RAM and a sample manager. I found it nearly impossible to organize my progams and samples on that machine, and they at least addressed that. But the XS is a big reason why I enjoyed the M3 much more, primarily though because it's more user friendly to me in many ways.

My view on manufacturers tendencies is not only Korg- I've seen them all do it- Kurzweils PC3 took a year or two (not sure) to get their OS up to speed, the Fantom G was heavily dis-honored because of Rolands unwillingness to address some glaring faults, the M3 took over a year? to get their OS and samples up to speed (and even then their Editor was an afterthought), and so on.

My basic comment is I don't understand Korg's approach here. Yes, what you described seems accurate in terms of how companies work, and yes, Korg has made some significant upgrades (some of which I'm sure were part of the internal spec that we weren't necessarily privy to). And yes, it must be a trade-off, needing to get a product to market quickly, and having all the kinks and features worked out.

The point I was making is that, OK, this is how the industry more often than not works. But the Kronos has the potential to be a game changer for Korg. What I'm saying is Korg has a huge opportunity here, and defaulting to standard operating procedure where the enhancements and promised features are put on a slow back burner-
> 6-8 months to finally deliver a universally hated Editor that was promised with the board, for example
> expected features like the M3 sequencer enhancements-
> doing something about the super tiny fonts on some pages-
> and so on for other obvious tweaks/features
doesn't make sense to me. They've got a run away winner with a product that blows everyone else away. Why not break that usual way of doing things and devote the following 6 months after product release to continued full development, instead of pissing off a lot of people and generating a lot of bad press, when most of these things are going to be addressed eventually anyway?

As far as how I define a workstation. I want to be able to use it as a center of sequencer and audio recording, and to be user friendly doing it, which includes having a good editor/librarian/sample manager. Personally I don't like using computers for recording music that much, but for many people it's crucial that a workstation plays well with DAWs, and can interface with 64 bit OSs.

And the larger point here is that we live in rapidly changing times. Many people ask the very valid question, hardware or software, and the Kronos makes a very compelling case for hardware (obviously for live players this is not as much of a question). Korg has the opportunity, if they "complete" their workstation, to bring many many more into the hardware fold. I believe many hardware makers are having trouble justifying the r&d for creating a new workstation given the encroachment of computers, and the thing that is great about the Kronos is most of the work has been done over a period of years, they had the brilliant concept way back in the 90's.

What's needed now to complete the concept so that obvious problems are addressed, it's a more robust stand alone sequencer and audio recorder, and plays well with DAWS. I'm not pretending to know how expensive that is or the return on investment, but if there was a time for Korg to believe in itself, like with the M1, I'd say now is the time.
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Randelph
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Re: Corporate level: invest more in Kronos or just the minim

Post by Randelph »

danatkorg wrote:
Randelph wrote: I think Korg made an awesome decision in giving users the ability to stream samples. Incredible possibilities just from that. And to do that, they had to let go of their proprietary hold on streaming samples, and as a result, see fewer sales for their own for-sale sample libraries.
VMT for user samples was always part of the plan. This was not a shift in strategy.
Yes, but AFAIK, no one knew about this- there was a lot of begging on the forums asking for this.

Is there a sample manager in the works? Would Korg be open to supporting a 3d party creator of an Editor/Librarian/Sample Manager? When I had the Motif XS, I LOVED the John Melas Editor/Librarian, though it has to be said he managed to make something much easier to use without Yamaha's help; have no idea if that would be possible for the Kronos.
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BobTheDog
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Post by BobTheDog »

Korg will send you the sysex docs if you ask for them so anyone with the skills and time could write a different editor.

It's not a 5 minute job though!
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danatkorg
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Re: Corporate level: invest more in Kronos or just the minim

Post by danatkorg »

Randelph wrote:
danatkorg wrote:
Randelph wrote: I think Korg made an awesome decision in giving users the ability to stream samples. Incredible possibilities just from that. And to do that, they had to let go of their proprietary hold on streaming samples, and as a result, see fewer sales for their own for-sale sample libraries.
VMT for user samples was always part of the plan. This was not a shift in strategy.
Yes, but AFAIK, no one knew about this-
Yes, we generally don't talk about our future development plans.
Randelph wrote:Is there a sample manager in the works?
As noted above, I don't generally talk about future development plans. What specific functionality are you looking for in a sample manager?
Randelph wrote: Would Korg be open to supporting a 3d party creator of an Editor/Librarian/Sample Manager?
All necessary documentation is available, and we're very open to working with developers to support the platform. I will note that creating a fully featured editor/librarian for the KRONOS is a truly massive endeavor; Sound Quest has done a great deal of work to create the KRONOS Editor. I'm aware of the third-party AL-1 editor, and I'm glad that people have enthusiasm for creating cool things for the community, but creating a complete editor/librarian for the entire KRONOS is a much, much bigger task.
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danatkorg
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Post by danatkorg »

Randelph wrote: Why not break that usual way of doing things and devote the following 6 months after product release to continued full development
Actually, my group has been working full-time on the KRONOS for the year and a half since it's release. As noted above, we've released several major software updates in that time.
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com
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Ojustaboo
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Re: Corporate level: invest more in Kronos or just the minim

Post by Ojustaboo »

danatkorg wrote: Yes, we generally don't talk about our future development plans.
I can understand Korg bosses limiting what employees can say on a forum (or employees being reluctant to in case they get into trouble)

I do not understand why Korg cant simply state whether they are hoping to provide the MN3/krome type sequencer on the Kronos or not.

I understand you personally might not be authorised to state that.

But I don't understand why you cant explain to your bosses about the amount of people unhappy with the lack of the M3 sequencer featured on the Kronos and get their permission to make one of two announcements.

1) We are hoping to add the M3 sequencer capabilities at some point in the future to the Kronos. We cant give you any time scale, it is a different fork of the software and we may find ourselves unable to do so, but we are looking into it. If we find we will be unable to do so, we will let you know.

2) Sorry, due to the different software design in the Oasys/Kronos range, the M3 style sequencing will never be available on the Kronos.

I appreciate you give up your own time in here, but you are a manager in the research and development department so you must both know whether this will ever happen, and have access to those having the power to make such an announcement.

Silence about new features is one thing, silence about something many users are complaining about, just ends up with Korg building a brick wall between them and their customers. Korg may not realise this, but speaking to numerous people over the last 6 months, your PR is not what it should be.

I personally don't care about the sequencer, just making an observation.

This bit below is not aimed at Korg but at some forum members

I also don't care how much better or worse the competition do. I'm not interested if Korg updates their boards 10 times more frequently than Roland/Yamaha etc. I don't care about Roland/Yamaha, I'm only interested in my Korg.

Just because the others may be worse doesn't let Korg off the hook for their very very bad customer PR relations that I have witnessed over the year since the Kronos was released.

if one company owes 1million and two others owe 20 million each, if someone complains about the financial state of the company that only owes 1 million, they don't want to hear people saying how much worse the other two companies are, as if that excuses that companies debt, they want to hear how the company that owes 1 million is going to rectify things.

Same with Korg. I want them to change their ways and learn to give the customers more timely info. I don't care if its how its always been done, over history many things were considered the norm that we are horrified at today.

Korg needs to realise we don't live in the same consumer and business world we lived in just 10 years ago.
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Post by BobTheDog »

Surely as Korg have not said that they are going to change the sequencer the most logical way to think about it is that this functionality will not be added.

I am not sure why people are so upset, surely if this functionality was important to them they would have investigated the sequencer before spending the cash on a fairly expensive instrument?
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Post by Ojustaboo »

BobTheDog wrote:Surely as Korg have not said that they are going to change the sequencer the most logical way to think about it is that this functionality will not be added.

I am not sure why people are so upset, surely if this functionality was important to them they would have investigated the sequencer before spending the cash on a fairly expensive instrument?
So if Korg don't answer our questions (bearing in mind they never ever do unless it's a user issue) we are to assume they wont. Using that logic, when the Kronos was first released, we should have assumed they were never going to fix the keybed problem.

Whereas a simple yes or no from Korg will easily put the matter to rest.

As I said it doesn't matter to me in the slightest, but I suspect that many people brought the flagship synth with the presumption that popular sequencer options introduced into their older range, would obviously be included in the Kronos either upon release or at a later date.

I think that's a fair assumption to make with a flagship workstation (even if as it looks, it's a wrong one)

I just made a comment to soundquest in one of the many editor threads, to quote what I said,
What I wont be happy with will be the Korg way of doing things. Total silence for 6 - 12 months, V3 being announced, us waiting another 4 months and at no point us being told whether the improvements we wish for will be included, then we finally get V3, I find the main page still doesn't link, and I end up ranting on here.

Would be much better if soundquest simply gave their reasons as to why it will never work like this rather than leaving us waiting and hoping.

And had that been done with V2, soundquest announced in advance it would be only 32 bit on release but a 64 bit to follow (presuming it is), then most the ranting that comes from frustrated and disappointed users on here wouldn't exist.
And that last paragraph is what I mean. One way is good PR, keeping the customer informed about issues the customer has, the other way just ends up annoying customers and is very bad PR
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BobTheDog
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Post by BobTheDog »

Strange logic!
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Ojustaboo
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Post by Ojustaboo »

Same logic you were using :) I would never have thought to ask if the Kronos had aftertouch, I would have on the Krome, but the top end workstation you expect it to have top end things.

All I'm saying is that Korg need to get out of this old school way of doing things and keep the customer up to date with issues the current customer base has with their products.

I'm not saying they should tell us everything they have up their sleeves.

If you look at a good 90% plus of threads on the Kronos section that are rants, they are almost all the result of frustration from users.

And in almost all of those cases it's frustration due to lack of info from Korg.

if Korg announce tomorrow that Kronos os version 3.0.0 is due out in January, many people will say on various threads how they hope the sequencer is improved. And they will get their hopes up.

Come January, if it isn't improved, those people will be ranting their disappointment about how it's now the 3rd update and still a worse sequencer than their previous workstation.

Alternatively, if Korg have no intention for whatever reason of including the M3 style sequencer in the Kronos, if they say so now, you will get people ranting on the forums now that they are pi$$ed etc, but they will no longer be constantly getting their hopes up with every future software update..

keep your customer informed and you keep your customers happy. That is simple logic.

Treat your customers how many big corporations treated them in the past, and you will find less and less loyalty and more people not prepared to put up with such practices any more.
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Post by jazlover »

KORG announces a date (informing their customer base) for the Kronos editor release.......but the editor is late (I assume so that we can have a better product).....

On this just forum every week KORG gets kicked in the teeth for that effort with constant whining, moaning and belly aching until the new editor is released. They are damned if they do... They are damned if they don't.
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Post by GregC »

It's non productive to gripe, bellyache ad nauseum, navel gaze for a year,etc. Same stuff , different day.

Most are happy, have adapted, and have moved on. There is a great deal to enjoy and to create with what we have.

It's a simple concept and applies to all complex purchasers by customers.
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Post by jimknopf »

jazlover wrote:KORG announces a date (informing their customer base) for the Kronos editor release.......but the editor is late (I assume so that we can have a better product).....

On this just forum every week KORG gets kicked in the teeth for that effort with constant whining, moaning and belly aching until the new editor is released. They are damned if they do... They are damned if they don't.
Not generally true. As a user I was glad to know the fact and the appropriate date for the second version, and I for one clearly stated that I was willing to live with some delay around that date. If the delay for version 2 would have become even bigger than it was, I would expect Korg to comment.

So I think
a) it is completely legitimate to express certain user expectations, and nothing wrong with that at all
b) Korg can only deal with that, if people keep things in proportion, and for example don't lose their nerves within days or a week after an announced date

One more thing in favor of Dan:
I remember that he DID communicate quite a while ago, when he said that Korg understands the user wish for user sample VMT, and he couldn't say more at the moment. I just wasn't sure how to interpret that then.

I will refrain from similar user wish questions for the moment :lol:
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Post by Ojustaboo »

jazlover wrote:KORG announces a date (informing their customer base) for the Kronos editor release.......but the editor is late (I assume so that we can have a better product).....

On this just forum every week KORG gets kicked in the teeth for that effort with constant whining, moaning and belly aching until the new editor is released. They are damned if they do... They are damned if they don't.
The way I would have done it would be, if we estimated it should be ready by October, announce that the new editor is being worked on, we're hoping to release it in the last quarter of this year, we'll update you if there are any problems causing a delay or if we have a more finite date.

Giving a particular month, months in advance is always going to be a big gamble as people get their hopes up.

But what makes it really bad and the reason so much whining went on was because the date came and went without a word from korg.

Had korg announced that they have had to delay it a bit to sort out a few bugs, and that hopefully it would be ready some time in the next couple of months, most of the ranting wouldn't have happened (you will always get some).

Total silence is not the way to do it.
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Post by BobTheDog »

GregC wrote:It's non productive to gripe, bellyache ad nauseum, navel gaze for a year,etc. Same stuff , different day.

Most are happy, have adapted, and have moved on. There is a great deal to enjoy and to create with what we have.

It's a simple concept and applies to all complex purchasers by customers.
Unfortunately I think some people enjoy this whining over actually seeing the good points and just using the tool as it is, internet forums have a lot to answer for!
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