My faith in Korg is restored ( I have another keybed problem
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Just tested and I don't get any note cuts. 
so i'it seems ok for now. I'n Norway we have 2 years warranty, and 5 years right to make claims if something that should last for that time breaks. So i just cross my fingers...
so i'it seems ok for now. I'n Norway we have 2 years warranty, and 5 years right to make claims if something that should last for that time breaks. So i just cross my fingers...Korg Kronos 73, Korg PA3X Pro, Alesis Vortex,Roland AX7 and a Nord Electro 6 HP.
Hi. Please check pm. I have just sent you a helpful note. Cheerssl72 wrote: I don't get any note cuts.
Kronos 73 #8xx Hammond XK3C Axiom 61 Mainstage 3.32 with OMNISPHERE 2.51 AbletonLive 9.74 controlled by SETLIST MAKER on iPhone8+ Arturia V Collection Classics, Reason 10 with Reason Pianos, SonicRefills Gold + Ian McIntosh Patches, UVI Falcon, Sylenth, Giant Alicia Keys Various EASTWEST Libraries Sample Robot 5 Pro OSX Vintage Organ Pack Christian Cullen
I have to say, being 100% honest,
I'm not happy with what I've been through with my Kronos, although Korg UK are doing their best to help, them paying courier charges and fixing it asap.
As its my second problem in 5 weeks with my new instrument, I decided to look at the competition.
I looked at the following 3 boards.
Roland Fantom G8
Yamaha Motif Xf8
Nord stage 2 HA88
I listened to various demos, read various reviews etc and came to the conclusion that the Roland and the Yamaha would simply be no replacement to my Kronos.
The Nord is the only one that I thought I might get on with (bearing in mind I also have NI Komplete Ultimate), but to quote Sound on sounds conclusion on their review of it
I am a man of principle. I expect to get good quality goods when I've paid good money etc etc etc . For me to say the above rather than throw the towel in and say enough is enough, I'm buying something else, goes to show how very very very good the Kronos really really is compared to anything else currently out there.
I just wish I could be confident that when I get it back this time, I've got a good 5 years or so before it needs another service. Hopefully this will be the case.
best
Joe
I'm not happy with what I've been through with my Kronos, although Korg UK are doing their best to help, them paying courier charges and fixing it asap.
As its my second problem in 5 weeks with my new instrument, I decided to look at the competition.
I looked at the following 3 boards.
Roland Fantom G8
Yamaha Motif Xf8
Nord stage 2 HA88
I listened to various demos, read various reviews etc and came to the conclusion that the Roland and the Yamaha would simply be no replacement to my Kronos.
The Nord is the only one that I thought I might get on with (bearing in mind I also have NI Komplete Ultimate), but to quote Sound on sounds conclusion on their review of it
While it's obviously annoying to anyone to have the problems I'm having, there really is no alternative keyboard I want, and while I've told the shop I purchased it from that if I have further problems, I'm exchanging it for something from the competition, to be honest, I think that if it went back and forth every few weeks for the next 6 months to Korg, I would still stick with the Kronos, as I really don't see anything else coming close to it.Of course, it offers far fewer facilities than, say, a Roland Fantom G8 or a Korg Kronos 88 (both of which can do everything that the Nord can) so there’s no way that one can justify it in terms of a conventional price/performance ratio. But if you cherish a simpler approach and the price hike is not a problem, the Nord Stage 2 is a very fine instrument.
I am a man of principle. I expect to get good quality goods when I've paid good money etc etc etc . For me to say the above rather than throw the towel in and say enough is enough, I'm buying something else, goes to show how very very very good the Kronos really really is compared to anything else currently out there.
I just wish I could be confident that when I get it back this time, I've got a good 5 years or so before it needs another service. Hopefully this will be the case.
best
Joe
Ah, indeed. The mighty, flawless, consistent, built to be best, powerful, entirely dependable, incomparable OASYS.Dany wrote:Really?Ojustaboo wrote:...I would still stick with the Kronos, as I really don't see anything else coming close to it.
Plugged in: Fantom 8, Jupiter-X, Jupiter 80, System-8, JD-XA, V-Synth GTv2, FA-06, SE-02, JU-06A, TR-09, VT-4, Go:Livecast, Rubix44, Shure SM7b, Push2, Ableton 11 Suite, Sibelius, KRK Rokit 5,
Even though I said what I said above, I'm changing my mind rapidly.
A 2 week turn around for a repair might seem reasonable but its also fair to expect a reliable machine having spent £2700.
First replacement
When my original Kronos was replaced after 11 days of ownership on the 15th October, it went as follows.
I contacted them, was told they would post UPS labels to me and then I could arange collection with UPS. Korg couldn't get it done any quicker.
Turned out that due to a mistake at Korg they forgot to pay for postage hence my labels were delayed (scan of this sent to Korg to show them I wasn't making it up).
So I received the UPS labels, phoned UPS that day and it was picked up that day and delivered to Korg the next (Thursday) morning.
They couldn't get to it until Friday to fit my upgrade on the replacement, it was dispatched Friday but they couldn't arrange for a Saturday delivery, so I had to wait until Monday.
------------------------
Thing is, if they wanted to go the extra mile, they could have, on the Monday, emailed me a PDF of the UPS labels so I could have had the Kronos collected on the Monday and delivered to Korg on Tuesday.
As it was their mistake the labels weren't sent out with the correct postage, they could have gone the extra mile and paid for Saturday delivery, but they didn't.
-----------------------
Roll onto this week.
Kronos Repair
I emailed Korg on Sunday about my problem.
Monday I packed it all up ready to ship back to Korg (the problem was spoiling my enjoyment playing)
I emailed Korg again Monday afternoon after not hearing anything.
After hearing nothing Monday, I emailed them on Tuesday morning again.
Tuesday lunchtime after not hearing anything I phoned them up and was told the guy I needed to speak to was away from his desk but they could confirm all my emails had been read and he would get back to me.
Within the hour, he responded that as before, UPS labels would be sent through the post.
I didn't receive the labels Wednesday so emailed again to check they sent them, they responded that they had.
Thursday lunchtime the labels arrive, I phone UPS and they pick it up a few hrs later.
Today at 9:23 I email Korg to say that according to the tracking, its been delivered to them.
They responded with (in my own words)
That will mean I will be without my Kronos for about two weeks this time, meaning that out of 8 weeks of ownership, 3 weeks I haven't been able to use it.
They could have responded to my email Monday, they could have emailed me UPS labels allowing them to have the Kronos back by Tuesday.
It's not that it's bad having a two week turnaround, it's just that they could be so much better. And going that extra mile would make me as a customer feel so much happier and feel like the company really cared about my perception of their products etc.
As it is I sent them the following email and a similar one to the music store I purchased it from.
A 2 week turn around for a repair might seem reasonable but its also fair to expect a reliable machine having spent £2700.
First replacement
When my original Kronos was replaced after 11 days of ownership on the 15th October, it went as follows.
I contacted them, was told they would post UPS labels to me and then I could arange collection with UPS. Korg couldn't get it done any quicker.
Turned out that due to a mistake at Korg they forgot to pay for postage hence my labels were delayed (scan of this sent to Korg to show them I wasn't making it up).
So I received the UPS labels, phoned UPS that day and it was picked up that day and delivered to Korg the next (Thursday) morning.
They couldn't get to it until Friday to fit my upgrade on the replacement, it was dispatched Friday but they couldn't arrange for a Saturday delivery, so I had to wait until Monday.
------------------------
Thing is, if they wanted to go the extra mile, they could have, on the Monday, emailed me a PDF of the UPS labels so I could have had the Kronos collected on the Monday and delivered to Korg on Tuesday.
As it was their mistake the labels weren't sent out with the correct postage, they could have gone the extra mile and paid for Saturday delivery, but they didn't.
-----------------------
Roll onto this week.
Kronos Repair
I emailed Korg on Sunday about my problem.
Monday I packed it all up ready to ship back to Korg (the problem was spoiling my enjoyment playing)
I emailed Korg again Monday afternoon after not hearing anything.
After hearing nothing Monday, I emailed them on Tuesday morning again.
Tuesday lunchtime after not hearing anything I phoned them up and was told the guy I needed to speak to was away from his desk but they could confirm all my emails had been read and he would get back to me.
Within the hour, he responded that as before, UPS labels would be sent through the post.
I didn't receive the labels Wednesday so emailed again to check they sent them, they responded that they had.
Thursday lunchtime the labels arrive, I phone UPS and they pick it up a few hrs later.
Today at 9:23 I email Korg to say that according to the tracking, its been delivered to them.
They responded with (in my own words)
-------------------------We can confirm we've got it OK, hopefully we will be able to get our engineers to look at it within the next 2 to 3 working days
That will mean I will be without my Kronos for about two weeks this time, meaning that out of 8 weeks of ownership, 3 weeks I haven't been able to use it.
They could have responded to my email Monday, they could have emailed me UPS labels allowing them to have the Kronos back by Tuesday.
It's not that it's bad having a two week turnaround, it's just that they could be so much better. And going that extra mile would make me as a customer feel so much happier and feel like the company really cared about my perception of their products etc.
As it is I sent them the following email and a similar one to the music store I purchased it from.
PMT have just responded saying that they are extremely sorry about the problems I have had with my Kronos and they are forwarding on my emails to their managing director.I appreciate you only have a finite amount of engineers, but I'm also not happy at it not being looked at for another 2 to 3 working days.
I've owned the Kronos now for a total of 7 week weeks now.
One week (15th to 22nd) it was boxed up waiting for collection and replacement, by yourselves.
This week it's also been boxed up since Monday and it's now Friday.
If it's not looked at until Wed, Thu next week, chances are it's going to take 2 weeks.
That means that out of 8 weeks of owning a top end machine that cost me £2700, it would have been out of use for 3 of them.
To me, that's totally unacceptable.
I'm not blaming you personally, just saying how things are.
I've informed PMT Norwich about how unhappy I am with my purchase and have told them if I have one more problem with my Kronos in the next 3 months, as far as I'm concerned, it's not fit for purpose and , I am seeking a full refund.
best
Phil Joseph
Sounds like a really bad experience, I don't think there's any excuse for it. Pretty unacceptable really, but unfortunately not uncommon with many companies.
Thing is though, if you did get a refund, what would you buy instead?
Thing is though, if you did get a refund, what would you buy instead?
Current Equipment:
Korg Kronos 2 88, Reface CS, Roland JV-1080, TE OP1, Moog Subsequent 37, Korg ARP Odyssey, Allen & Heath Zed 18, Adam F5, MOTU MIDI Express XT, Lexicon MX200 & MPX1, Yamaha QY700, Yamaha AW16G, Tascam DP008ex, Zoom H6, Organelle, Roland J6 & JU06A
Previous: Triton LE 61/Sampling/64MB/4GB SCSI, MS2000BR, Kronos 1 61, Monotribe, NanoKontrol, NanoKeys, Kaossilator II, Casio HT3000, Roland VP-03, Reface DX, Novation Mininova, MPC One
Korg Kronos 2 88, Reface CS, Roland JV-1080, TE OP1, Moog Subsequent 37, Korg ARP Odyssey, Allen & Heath Zed 18, Adam F5, MOTU MIDI Express XT, Lexicon MX200 & MPX1, Yamaha QY700, Yamaha AW16G, Tascam DP008ex, Zoom H6, Organelle, Roland J6 & JU06A
Previous: Triton LE 61/Sampling/64MB/4GB SCSI, MS2000BR, Kronos 1 61, Monotribe, NanoKontrol, NanoKeys, Kaossilator II, Casio HT3000, Roland VP-03, Reface DX, Novation Mininova, MPC One
That is a very good question, at the moment I can't answer it.
I want a working Kronos, but if it goes wrong for a third time, I will have lost faith in it.
I'll probably look at getting a half decent 88 note midi controller and use my native instruments komplete ultimate, after all I have things like Alicia keys etc and they sound very good. Plus Kontakt also streams from disk and with its scripting, if I invest time, I should get some great results.
Presuming a midi keyboard that I like doesn't cost anywhere near as much as my Kronos, will probably update Cubase to version 7, buy omnisphere and still have change but more importantly have a setup that's reliable.
I want a working Kronos, but if it goes wrong for a third time, I will have lost faith in it.
I'll probably look at getting a half decent 88 note midi controller and use my native instruments komplete ultimate, after all I have things like Alicia keys etc and they sound very good. Plus Kontakt also streams from disk and with its scripting, if I invest time, I should get some great results.
Presuming a midi keyboard that I like doesn't cost anywhere near as much as my Kronos, will probably update Cubase to version 7, buy omnisphere and still have change but more importantly have a setup that's reliable.
I just emailed Korg to see if there's any news, and they replied (in my own words)
The service manager has said its running on a soak test but at present isn't showing any fault. A tech support member will look at it tomorrow and we will take it from there.
If they find no fault that will be really unsettling, as chances are, it will come back again within days of me getting it back
My pics and links in the first post clearly show the problem I was experiencing.
Best
Joe
The service manager has said its running on a soak test but at present isn't showing any fault. A tech support member will look at it tomorrow and we will take it from there.
If they find no fault that will be really unsettling, as chances are, it will come back again within days of me getting it back
My pics and links in the first post clearly show the problem I was experiencing.
Best
Joe
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SanderXpander
- Platinum Member
- Posts: 7860
- Joined: Fri Jul 29, 2011 7:23 am
Disclaimer: I don't speak for Korg nor can I vouch for the veracity of what was said to me.
Regarding the differently colored contacts; when the repair guy came to my house to fix the issue with my 88, he did bring strips of blue contacts and replaced the pink ones that were in there. But he told me the only difference is the pink contacts are slightly softer, allowing for the bounce/double strike. The blue contacts are slightly stiffer, is all. I see no reason they couldn't have fixed their new batch of pink contacts to be slightly stiffer too. So just the color on them seems a bad indicator of whether or not that keybed will have problems.
Regarding the differently colored contacts; when the repair guy came to my house to fix the issue with my 88, he did bring strips of blue contacts and replaced the pink ones that were in there. But he told me the only difference is the pink contacts are slightly softer, allowing for the bounce/double strike. The blue contacts are slightly stiffer, is all. I see no reason they couldn't have fixed their new batch of pink contacts to be slightly stiffer too. So just the color on them seems a bad indicator of whether or not that keybed will have problems.
FWIW Joe.Ojustaboo wrote:I chances are, it will come back again within days of me getting it back
I had a similar situation with one of the replacement models given to me to replace the ones that were not working, and in the end I had to go to the main Korg dealer myself to show them what was happening is this regard (different velocity levels in some keys all around the whole keybed) Once I did, the Korg distributor were able to detect it, and acknowledged the problem was there.
For the records ...No solution till today.
Regards.
D.
D.