RH3 Keybed Information
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If by grey you mean this one;Warman309 wrote:Anyone has any luck with the grey rubber contact from the parts site in this thread ? It said it can be used with the Kronos
http://www.guitar-parts.com/catalog/kor ... ip-12-note
Yes, this is the one Korg is using to change the contacts in their non working units, instead of the pink ones, when pèople send them for fixing the keybed problems the 73/88 models are suffering.
Regards.
D.
D.
Kronos 88 Keybed Fixed
Finally got my Kronos 88 fixed and up and running as new. I had bought the Kronos through Sweetwater, really a fine store that I have been dealing with for years. This was the first time I had ever had a problem with any Korg products other than an 01/WFd that I had worn the key contacts out on and paid to have them replaced.
Anyway I had been been worrying since July about sending in my Kronos that had all the same issues as reported on the forum. And as everyone knows especially if you are a keyboard player or pianist it was extremely frustrating trying to play piano or organ and it was only getting worse. Got to the point where I was not even turning it on.
So Nov. 4th sent the Kronos in to Sweetwater for repair. Bad part is they would not pay for shipping it to them. I'm out $75 and change. Ok fine. When I shipped it I was guaranteed they had the parts. Turns out they did not have the parts. Finally got it back on Nov. 27th. Great! Their service order says they replaced the rubber key contacts per Korg Service bulletin #3. And also it was TESTED!
I unpack it, get it on my stand, hook it all up and start to play. Sounds great, but only for 5 minutes. Then I'm getting muted notes that won't sound an octave below middle C. Then an octave above middle C the D note won't sound at all, then the Eb right next to the D is sustaining the sound. The key itself comes back up fine but the sound is still playing. Try it again on another program. Same thing. Arggggghhhhhh!
I call Sweetwater. Did they actually TEST this? Yes they did. Ok they said fine. Send it back. So I did. They paid the shipping this time. I asked PLEASE be sure someone who actually plays a keyboard test this. Off it goes.
Waited another 2 weeks. Got a call that it was finished. Here is what they found and did.
When it got to them it would not boot up. They concluded the main board was fried. Also they found the keyscan board was bad. Sooooo they took a new Kronos 88 and swapped the main board, keybed and keyscan and placed them in mine. And the service manager who is a player tested it for around 45 minutes. Actually played it.
Got it back on Monday Dec. 9th. And I am very happy to report it is as new. Really do not know why they would have basically gutted a new Kronos to do this but all is well and the new keybed is very nice. Much like my Triton Extreme 88 that I was sorry I sold when I got the Kronos.
My serial number is 1246
The keybed came from serial number 4016.
Anyway I had been been worrying since July about sending in my Kronos that had all the same issues as reported on the forum. And as everyone knows especially if you are a keyboard player or pianist it was extremely frustrating trying to play piano or organ and it was only getting worse. Got to the point where I was not even turning it on.
So Nov. 4th sent the Kronos in to Sweetwater for repair. Bad part is they would not pay for shipping it to them. I'm out $75 and change. Ok fine. When I shipped it I was guaranteed they had the parts. Turns out they did not have the parts. Finally got it back on Nov. 27th. Great! Their service order says they replaced the rubber key contacts per Korg Service bulletin #3. And also it was TESTED!
I unpack it, get it on my stand, hook it all up and start to play. Sounds great, but only for 5 minutes. Then I'm getting muted notes that won't sound an octave below middle C. Then an octave above middle C the D note won't sound at all, then the Eb right next to the D is sustaining the sound. The key itself comes back up fine but the sound is still playing. Try it again on another program. Same thing. Arggggghhhhhh!
I call Sweetwater. Did they actually TEST this? Yes they did. Ok they said fine. Send it back. So I did. They paid the shipping this time. I asked PLEASE be sure someone who actually plays a keyboard test this. Off it goes.
Waited another 2 weeks. Got a call that it was finished. Here is what they found and did.
When it got to them it would not boot up. They concluded the main board was fried. Also they found the keyscan board was bad. Sooooo they took a new Kronos 88 and swapped the main board, keybed and keyscan and placed them in mine. And the service manager who is a player tested it for around 45 minutes. Actually played it.
Got it back on Monday Dec. 9th. And I am very happy to report it is as new. Really do not know why they would have basically gutted a new Kronos to do this but all is well and the new keybed is very nice. Much like my Triton Extreme 88 that I was sorry I sold when I got the Kronos.
My serial number is 1246
The keybed came from serial number 4016.
FWIW, the image on that site is in black and white, the actual contacts you will receive are pink, not grey. These may work just fine, or you may want to consider the blue ones: http://www.guitar-parts.com/catalog/kor ... ive-rubberDavidb wrote:If by grey you mean this one;Warman309 wrote:Anyone has any luck with the grey rubber contact from the parts site in this thread ? It said it can be used with the Kronos
http://www.guitar-parts.com/catalog/kor ... ip-12-note
Yes, this is the one Korg is using to change the contacts in their non working units, instead of the pink ones, when pèople send them for fixing the keybed problems the 73/88 models are suffering.
I've personally had both the blue and pink contacts in my unit and noticed no difference. I think the issues I've been having are actually related to my expectations after playing a real grand piano for many years, such as the sensitivity and the note cutoff.
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Craig Walker
- Posts: 17
- Joined: Tue Oct 04, 2011 3:41 pm
- Location: Long Beach, Ms
What a piece of junk.
Purchased a year ago, it's been exchanged and/or in the shop 4 times. It's still screwed up.
We bought the first one and exchanged it because of a keybed issue.
2nd unit had same problem, but worse. [Korg claims 1% had issues, yet we miraculously got two of that 1%] At this time the "replacement" parts became available, and we took it in to the local guy [Korg authorized] to change them out. It fixed the double-strike problem, but then some keys stuck, felt funky.
Back to repairman. Seemed to adjust it ok. This all took about 6-8 weeks to get parts and back to us.
Fast forward a month and issues return. Keys sticking, and now one note just blasts at double volume, no matter how soft you strike it.
We took it to a second authorized repair person in the area. They had it 8 weeks. Got it back and now 3 keys stick. It's getting worse the more you play it.
BOTH repair people made comments like "they definitely don't make products like they used to", "this thing just isn't well built", and "this particular model has had many issues, making sure all was right....sorry took so long". [have the last quote in writing]
I'm over it. It's been in the shop more than it's been in use. She has used it on stage ONCE. We don't trust it. The software [operating system or whatever you call it] is great. Sounds good. The physical hardware is garbage.
For $4000 you produce this crap?
Fix it or I want my money back.
Purchased a year ago, it's been exchanged and/or in the shop 4 times. It's still screwed up.
We bought the first one and exchanged it because of a keybed issue.
2nd unit had same problem, but worse. [Korg claims 1% had issues, yet we miraculously got two of that 1%] At this time the "replacement" parts became available, and we took it in to the local guy [Korg authorized] to change them out. It fixed the double-strike problem, but then some keys stuck, felt funky.
Back to repairman. Seemed to adjust it ok. This all took about 6-8 weeks to get parts and back to us.
Fast forward a month and issues return. Keys sticking, and now one note just blasts at double volume, no matter how soft you strike it.
We took it to a second authorized repair person in the area. They had it 8 weeks. Got it back and now 3 keys stick. It's getting worse the more you play it.
BOTH repair people made comments like "they definitely don't make products like they used to", "this thing just isn't well built", and "this particular model has had many issues, making sure all was right....sorry took so long". [have the last quote in writing]
I'm over it. It's been in the shop more than it's been in use. She has used it on stage ONCE. We don't trust it. The software [operating system or whatever you call it] is great. Sounds good. The physical hardware is garbage.
For $4000 you produce this crap?
Fix it or I want my money back.
Last edited by Craig Walker on Mon Jan 14, 2013 10:56 pm, edited 1 time in total.
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Craig Walker
- Posts: 17
- Joined: Tue Oct 04, 2011 3:41 pm
- Location: Long Beach, Ms
Talked to a new Korg manager today. Very nice on the phone.....no excuses, no BS.
Said "ship it to us and I'll have my techs here look at it. If we can't be 100% we can make it right, we'll send you a brand new one. And we'll have them look it over before shipping."
Now that's what I'm talking about. Thank you.
Said "ship it to us and I'll have my techs here look at it. If we can't be 100% we can make it right, we'll send you a brand new one. And we'll have them look it over before shipping."
Now that's what I'm talking about. Thank you.
Yes, yes...Craig Walker wrote:Talked to a new Korg manager today. Very nice on the phone.....no excuses, no BS.
Said "ship it to us and I'll have my techs here look at it. If we can't be 100% we can make it right, we'll send you a new one. And we'll have them look it over before shipping."
Wait and see what happens with the "brand new one".
An tell us so.
I´ll tell you my experience:
I had a "brand new one" four times.
Four different 73 key models.
None of them had a keyboard working properly.
EVEN AFTER RAPAIRING THREE OF THEM, THEY STILL DIDNT WORK (Still cut off notes, or keys sticking, double velocity volume in some keys, ETC)
Regards.
D.
D.
You know what?Craig Walker wrote:
We bought the first one and exchanged it because of a keybed issue.
2nd unit had same problem, but worse. [Korg claims 1% had issues, yet we miraculously got two of that 1%]
I got FOUR of that 1%.
All of them with serial numbers not consecutive, by the way.
Bad luck for both of us, (and for many others in this forum) it seems.
Thats the question.For $4000 you produce this crap?
Regards.
D.
D.
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Craig Walker
- Posts: 17
- Joined: Tue Oct 04, 2011 3:41 pm
- Location: Long Beach, Ms
20 days ago.Craig Walker wrote:What timeframe was the last bad one, David?
The local Korg Distributor sent a new unit for me to the dealer, which I demoed quite some time in the store. (didnt want to take it home and have to take it back once more if it was faulty once again).
Guess what?
Cutt of notes.
Once more. In a brand new unit that was, (quoting the Korg distributor) "revised by our tech people here, to ensure there was no fault."
[in other words, I wonder if they may have it "right" now]
Well, reading my actual story and the others you have over here, I leave the conclussions to you.
I do not want another PM from DanatKorg acussing me of a negative behaviour in the forums.
Regards.
D.
D.
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Craig Walker
- Posts: 17
- Joined: Tue Oct 04, 2011 3:41 pm
- Location: Long Beach, Ms
Korg seems to be really standing behind the Kronos and seems to really be concerned about making things right when faults are found, but to me, there's something screwey about the whole Kronos thing. It makes no sense. Why on earth would they still be sending out faulty boards? There must be a reason. Why on earth would they keep the loud fan in the 61s? People have demonstrated that a quieter one is possible. With the engineers that they have, I know they could fix that. It is a puzzle to me.
I bought a Krome 73 and as of yet, I have had no problem with it. One of the reasons that I bought it was the effort that Korg was making to satisfy customers who were having trouble with the Kronos. Also, Korgs had been very reliable for me in the past.
I just couldn't buy a Kronos based on what I had read. The one Kronos that I played at the Guitar center was faulty(sticking keys).
There seems to be something bad wrong with the Kronos as per posts. I really wish that there could have been a separate listing for the Kronos X to see how much(percieved) difference there was in reliability between the Kronos and the Kronos X. The X was a golden opportunity for Korg to have fixed everything that was faulty in the Kronos. The only thing that makes sense to me is, they couldn't. And that doesn't make sense.
I bought a Krome 73 and as of yet, I have had no problem with it. One of the reasons that I bought it was the effort that Korg was making to satisfy customers who were having trouble with the Kronos. Also, Korgs had been very reliable for me in the past.
I just couldn't buy a Kronos based on what I had read. The one Kronos that I played at the Guitar center was faulty(sticking keys).
There seems to be something bad wrong with the Kronos as per posts. I really wish that there could have been a separate listing for the Kronos X to see how much(percieved) difference there was in reliability between the Kronos and the Kronos X. The X was a golden opportunity for Korg to have fixed everything that was faulty in the Kronos. The only thing that makes sense to me is, they couldn't. And that doesn't make sense.
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Melodialworks Music
- Platinum Member
- Posts: 522
- Joined: Sun Feb 23, 2003 7:46 am
My first two Kronos 88's had the keybed issue, but no problems with the fans. Then I got Kronos X 88, which had the loud fan issue. The loud fan issue is not limited to the 61, or to the original Kronos.summers2 wrote:Why on earth would they keep the loud fan in the 61s?
I've returned all three units. Very discouraging. Do I try for a fourth? (Waiting for NAMM announcements first . . . . . )
No need for that.Craig Walker wrote:(Sigh)
Have you pressed for full refund yet? Because that's where I'm going if this one's screwed up.
My dealer offered me a full refund several times, after tireless unsuccesful efforts to obtain a working unit for me, or fixing completely one of the units I was given. (I even went to the Korg wharehouse itself with no luck, go figure)
I ended up taking it, and right now is my intend to forget this painful Kronos experience, once and for all.
What else could I do, at this stage?
Nothing, really.
Not me.
After all this months I do not have will nor time to carry on all this situation any longer.
Indeed, fellow.Seems like legal action would be warranted with this fiasco...there's no excuse for a major label to produce a known defective product, and continue to do so.
I would go futher with your reasoning:
Theres no way a company with the history Korg has, its no able and have no resources to fix completely this problem within all these *massive* non working units, and be able to provide a working unit at demand.
Regards.
D.
D.