Screen Problem

jvfade · Post by **jvfade** » Sun Sep 01, 2013 5:56 pm

try again please.

BillyHank · Post by **BillyHank** » Sun Sep 01, 2013 6:24 pm

I think this is an OS problem and not the touch screen as I have had mine do that a couple of times and turning off and back on the keyboard restored it to normal.

I have the keyboard crash on several occasions now and it looks like Korg needs to continue to debug the OS and I believe they will.

Bill G

jvfade · Post by **jvfade** » Mon Sep 02, 2013 5:25 am

but I already updated OS. The same thing

PraiseTheLord · Post by **PraiseTheLord** » Mon Sep 02, 2013 11:40 am

Call Korg support, and let us know how you get on.

jvfade · Post by **jvfade** » Wed Sep 11, 2013 7:00 am

My problem has been solved. Thank God, I don't need to return it.

PraiseTheLord · Post by **PraiseTheLord** » Wed Sep 11, 2013 7:20 am

Great, tell us how.

jvfade · Post by **jvfade** » Wed Sep 11, 2013 4:27 pm

There are two ways to calibrate it.
One, when you start to update OS, and another - from menu.

PraiseTheLord · Post by **PraiseTheLord** » Fri Oct 18, 2013 2:12 am

So tonight my replacement finally arrived. Kudos to Frank at Audioworks for making it happen and, without prompting, giving me a prepaid return label for the faulty unit.

New one seems so much better in a number of ways! Not only is screen now stable but I can vary the brightness, the touch sensitivity is better and turning off is much quicker.

Having saved my settings, transfer from one to the other was a piece of cake: just take SD out of one, replace it in the new one; load the saved backup set and the keyboard is ready to go!

Yippee!

BillyHank · Post by **BillyHank** » Fri Oct 18, 2013 2:59 am

Graham,

That is great news and thanks to Frank he is the best.

Bill G

javasam99 · Post by **javasam99** » Thu Oct 24, 2013 9:48 am

Hardware issue go for replacement

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Screen Problem

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