Unable to register Korg Bundle Software

TypicalOffender · Post by **TypicalOffender** » Sat Dec 27, 2014 7:16 am

I just received a Korg Taktile 49 controller that came with bundled software. I am unable to register the products with the provided Authorization Codes from what I assume is an issue with the 'Locking Code' not being correct. The literature in the packaging provides no information on other methods.

Steps I have taken so far:

I went to http://www.korg-license-center.com and entered my KORG Bundle Software PIN.

Downloaded components of the Legacy Collection (MS-20, Polysix, MonoPoly, M1, Wavestation and MDE-X).

I installed the plug-ins. They state that they are available for 28 more days and that I will need to register them. However, I am unable to actually register them.

KORG plug-in dialogue pops up that says I need to "complete the License Authorization procedure and get the License Code online."

I click the 'License Authorization' button.

The next box I clicked 'Next' which opens www.korg-user.net.

I attempted to register, but am not able to do so because my Authorization codes are incorrect.

It's apparent that I am doing it wrong. Very wrong.

machinea · Post by **machinea** » Thu Jan 01, 2015 9:35 pm

Sorry I can't be of much help but I'm having the same issue. I bought the legacy collection, was sent an email with product codes, I get the prompt to authorize with [Get License Code] next my locking code. I then end up on korg user net with an option to select product and the locking code already populated into the field. Except that there is no product to select, it's just empty and no way to type anything into the area either so there is no way to progress. this is a total FAIL. I've never had such a bunked up convoluted process in authorizing.

If you figure anything out hopefully you'll report back about what you did to get anywhere.

ETA: okay I finally figured it out after several ridiculous attempts.

1. get the email with your product codes
2. Go to korg user/ Register Product
3. choose legacy cell option and put in product code, date of purchase, lock code etc and then hit enter/ wait a bit and a code pops up with the license.
4. go back to window prompt for license code and put in the authorization code
5. hit enter.
6 repeat this process 6x for each product of the legacy edition but only choose legacy edition each time.

John5757 · Post by **John5757** » Fri Jan 02, 2015 3:00 am

I am running into the same issue but in my case after PayPal process the payment the Korg Usernet web site crashed with a script error and I never receive a E-mail from Korg. I tried sending a E-Mail to paypal@mykorg.com no response. Maybe the next step is to dispute the payment on PayPal.

anilnc · Post by **anilnc** » Sat Jan 03, 2015 9:49 am

I am also having similar issue, but for me it activated successfully once. And the next day it says not activated and days count reducing day by day. Korg didn't provide any support email and just mentioned we must contact our local distributor for any support. I doubt if it is for software or hardware. My guess is that the licensing server is malfunctioning or they are in holiday.

anilnc · Post by **anilnc** » Tue Jan 06, 2015 3:43 pm

No one to help? I sent email to some korg support team but no response and even sent email to my country local distributor (if they support for software) but no response.

PLEASE... I bought this software to see that I can't register it once?

John5757 · Post by **John5757** » Mon Jan 26, 2015 5:29 am

After one month of no response from Korg PayPal refunded the Korg Legacy Collection update from my MEle software. There is no customer support to be found for authorization issues with the software.

anilnc · Post by **anilnc** » Mon Jan 26, 2015 2:20 pm

OHH

That's horrible. My trial period will end in 5 days.

But, there was a response 11 days back, just asking me to try removing the network adaptor and try if it is still asking for new code. I tried and replied them that, it is still asking me for new code. But now it is 11 days and no response yet.

I asked them for either a reply or a refund and when they have time to solve this issue, to solve it.

How to get refund from Paypal?

thanks

Batmosphere · Post by **Batmosphere** » Sat Sep 12, 2015 10:55 pm

Thanks, Machinea.

I finally got this working. Here's more detail.

Secret: At KorgUser.net, choose "Korg Legacy Collection series" as the product to register, and then register each of the six plug-ins separately using authorization codes from korg-license-center.com.

Go to korg-license-center.com.
Enter the KORG Bundle Software PIN from the card that came with the Taktile.
Authorization codes appear for each plug-in. Copy the authorization code for the first plug-in you want to register (e.g., Wavestation).
Download and install the plug-in.
Open the plug-in. An authorization screen appears. Click the License Authorization button.
Click Next. Click Get License Code. KorgUser.net opens.
Create an account (or sign in if you have one).
Click Register Product.
(This is the unintuitive part): Select "KORG Legacy Collection series" from the Product Name menu.
Paste in the Locking Code from the plug-in window and the Authorization code from korg-license-center.com (the first site). The locking code may be filled out for you already.
After 30 seconds or so, the site generates a License Code. Copy that and paste it into the License Code box for the plug-in. Click the Enter button to complete the authorization.
Repeat for the other five plug-ins.

Solderball · Post by **Solderball** » Thu Oct 01, 2015 2:26 am

I am having the same problem. I downloaded the bundles and got the codes, but I never got an email from Korg with the "Product Code". Therefore, I can't register for the User Net and get authorization. I just bought a Taktile 25 and there is no "Product Code" that I can find on the packaging. The product did not come with a CD, as the support pages describe.

If I enter the Authorization codes I got when I downloaded the software, it says they are invalid.

Thanks, Mike

ihatekorg · Post by **ihatekorg** » Thu Dec 24, 2015 2:36 pm

Already wasted 30 minutes on this, I will never buy another korg product again. Ever.

'oh you get a bunch of free stuff, just download here, oh you have to register, oh you have to have a second and third code, oh you can only install once and have 30 days to get an email and if you ever have to reinstall you lose it all'

So the download link goes to a register page and that requires a locking code to even complete the registratoin, for each peace of software, and each code is separate.

So to get all this free stuff, I'm looking at about an hour overhead plus install time, and that's risky.

I hate companies that do this, I'm going to pirate the hell out of korg crap and buy a company's stuff that doesn't waste my time.

ihatekorg · Post by **ihatekorg** » Thu Dec 24, 2015 2:40 pm

OOOOooooooh and also, there is no code for reason limited or the other non-korg software, you just get the standard shareware 'included' with 30 day trial versions.

I hate korg, burn in fire and die you scammy time wasting shitheads.

Korg Forums

Unable to register Korg Bundle Software

Unable to register Korg Bundle Software

Authorizing the Korg Software bundle for Triton Taktile

So pissed

and then some