Anyone from KORG to HELP me with a repair of a KORG PA4x?

[Vangelismusic]

I bought a 3 month old PA4x from a friend which after some time the screen does not pop up, I called KORG and asked them what the policy is and the girl on the other end told me that KORG does not transfer warranty to a second buyer, I explained to her that I am a musician of 31 years and 95 percent of all my keyboard are or were KORG and I also have a Facebook page with a few hundred keyboard players, and it's not a good policy since something this new should be except. I sold a KORG Kronos to someone in Hawai and although it was in mint condition something happened to the keyboard and the local dealer still fixed it for free and it was out of warranty. So now I have to take it to an authorized service center and pay to get this fixed? I also have a problem with that , I don't feel that most service center are capable of doing a good job, I have many bad experiences and one example is that after taking one of my beloved KORG Sigma to get it serviced after getting it back they had glue all over the keys.
So, what do I do? I remember many years back I returned a POLYSIX to KORG and they fixed it so, why not now?

[Salto]

Maybe, since he is a friend, he could send it in to get fixed?

Companies rarely transfer warranty...

[Bachus]

I bought a 3 month old PA4x from a friend which after some time the screen does not pop up, I called KORG and asked them what the policy is and the girl on the other end told me that KORG does not transfer warranty to a second buyer, I explained to her that I am a musician of 31 years and 95 percent of all my keyboard are or were KORG and I also have a Facebook page with a few hundred keyboard players, and it's not a good policy since something this new should be except. I sold a KORG Kronos to someone in Hawai and although it was in mint condition something happened to the keyboard and the local dealer still fixed it for free and it was out of warranty. So now I have to take it to an authorized service center and pay to get this fixed? I also have a problem with that , I don't feel that most service center are capable of doing a good job, I have many bad experiences and one example is that after taking one of my beloved KORG Sigma to get it serviced after getting it back they had glue all over the keys.
So, what do I do? I remember many years back I returned a POLYSIX to KORG and they fixed it so, why not now?

In many countries its not about Korgs Policies, its about laws they need to obey..

Overhere in Holland we have customer laws, and by law warranty is automatically transfered to the new owner..

So you might want to do some research towards your local laws..



On top of that, if thats really Korgs Pollicy, then its a bloody shame on them..

[screaminkeys]

Warranty is transferrable with a copy of the original sales bill or receipt. As long as you can show when it was originally purchased, a Korg Authorized Service Center WILL be authorized to perform the warranty work.

You do have to have the paperwork though.

[Vangelismusic]

That's not what the nice lady at KORG told me

[screaminkeys]

I know. But the nice lady at Korg was probably innocently mistaken. I have spoken with the Service Manager at Korg and what I write is fact. Again, you need the original Bill of Sale/Receipt. That shows when the warranty started on the product.

[dimitris]

Vangelis, Pa4Xs are the most 6 months old so there is no way KORG doesn't recognise warranty!!!
They have to repair it except if it is your fault!!