Can't get Kronos to work with Mac, very frustrated!!

Discussion relating to the Korg Kronos Workstation.

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pedro5
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Post by pedro5 »

Just some more thoughts...
The original poster MisterGee has used the alternative method of an usb interface with Logic,successfully.
I totally agree that Audacity is a good app to use,either as is,or an useful testing tool which can often help with audio settings,especially the direct usb route.
It is worth considering while troubleshooting due to its simplicity of use and can reduce the possibility of any possible problems with the main daw.

However,the problem remains with direct usb into an imac....particularly a late 2013 model with el capitan osx.
I don't know if any later mac models have similar problems,though,it may be just certain macs that do.??

My imac had two usb3 ports fail and subsequently the logic board (motherboard) was replaced.
Although I did,initially, encounter the dreaded problems,they were resolved prior to the repair (using the remaining two ports etc).
So,in my mind, there's no definite correlation between failed ports and the current audio problem....as far as I can tell.


Best Wishes.
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Gaston
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Post by Gaston »

I've been following this thread and others related for some time now, years in fact.

I upgraded last January and here's what I've run into with these issues. Previously was on an iMac OS 10.4, using a TASCAM US122 A/D Converter, Logic Express 7, first generation Kronos. I had no real issues as pertains to audio, latency, etc. Now I'm using a Macbook pro El Capitan OS X 10.11, Focusrite Scarlett 2i4 A/D Converter, Logic Pro X 10.2.4, same Kronos 3.0.4 All in all things are going fairly well with a few exceptions:

1. USB connection from Kronos to the Macbook is troublesome for a number of reasons, such that I've abandoned trying to make it work any more. When I need to record midi in Logic Pro X for score or other purposes I resort to using two five pin midi cables in and out of the Focusrite converter.

2. I have noticed intermittent audio glitches, pops and white noise in the live sound but only when the Macbook is in the audio chain. Interestingly enough, those audio problems occur only when the magnetic power supply is connected to the Macbook and only when it's fully charged (green light). They don't occur while the computer is in a charging state (red light) and they don't occur if I disconnect the magnetic charger. I haven't tried to record while those insults are occurring (why would you) so I can't report whether or not it's just an audio corruption or something that's destructive to a recorded track.

3. I learned the hard way to NEVER AGAIN try to record live audio in Logic Pro X at a gig with the computer as an active audio component between the stage mixer and the power amp input of the PA system. Those intermittent audio glitches almost emptied the house one evening as we were performing. Fortunately they were intermittent and ceased while we were in mid performance but the white noise was brief but severe. The next time we record audio/video at a live gig we'll set up the recording system on an auxiliary instead of the main audio chain to the house, so if there are problems at least no one will hear them. Perhaps then they will show up as recorded audio blemishes, perhaps not.

I love my Kronos. I love my Logic Pro X. Korg, please work with Apple to figure out these things and help us? Some of these things are to be expected in as much as the technology is so incredibly powerful, bafflingly technical and just so awesome. I really do thank you guys so much for bringing to us these amazing tools so that we can share music with so many.

Respectfully,
Gaston
pedro5
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Post by pedro5 »

Just some more info regarding this...

Recently installed windows10 using bootcamp on my imac.

Did some audio recording tests with the Kronos and Audacity....and it works very well.

My conclusion is that El Capitan on a Late 2013 imac presents audio recording problems and it seems there isn't a forthcoming solution for it.
The only suggestion I can make is to try another os (Mountain Lion does work,but later versions may also..?).
Although installing windows (bootcamp) has been successful,I don't think it's a convenient method to adopt.....unless there will be other uses for pc apps etc.

Currently I'm exploring windows 10 as an experiment,finding it useful for pc games (pleased with the result) but I won't be doing any serious audio recording though,
because that's already set up on the imac itself.

Best Wishes.
Broadwave
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Post by Broadwave »

I also had problems with my new late 2015 iMac/El Cap.

I noticed that my Alessis Multimix 16 USB2 started to act up with all sorts of shenanigans (echoing, bursts of noise etc), but as the drivers are no longer supported by Alessis, and with Sierra on the way, I decided to ditch the mixer and go for a Behringer X2222 (no, really, don't laugh).

I've not had any problems since. I don't know if it was a software issue with the drivers or what, but the Behringer is Core Audio compliant, so no drivers are required - It also runs on the Sierra beta with no probs.

I can't comment on the Kronos' audio interface, as I don't use it, but I'll give it a try and see what happens.
Last edited by Broadwave on Thu Aug 25, 2016 6:13 am, edited 1 time in total.
SanderXpander
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Post by SanderXpander »

I'm pretty sure that this is a specific compatibility problem between the OSX USB (3) drivers and some USB 2 audio drivers. It has come up a bunch of times on here. It's a shame people rush to blame the Kronos.
pedro5
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Post by pedro5 »

Initially I did suspect the Kronos as being part suspect....but recent testing has shown it is the mac that's at fault.
Not all mac computers are affected though,just a certain combination of os and particular models.
It make no sense really....and is unfair for mac users.

There are workarounds that can be used,albeit inconvenient,so all is not lost.
It is also a shame that today's,Apple, technology can't accommodate what is a fundamental usage of a mac for musicians without adopting alternative methods to make things work.


However,whenever all the settings have been made,the imac/Kronos/DAW combination works very well.

Probably this topic will inevitably re-appear in the future....the saga continues...

Best Wishes.
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