How to get a response from Korg Support

[Csmellon]

I have been posting and submitting a help request from support on the XE20.
Crickets.

Is there a trick or secret [to me] way to get a response?

or if anyone knows the answer to my question:


Could not find how to set or change the type of effect on a sound, only the volume on an effect already in place. The ek-50 has a button to change effects, the XE20 does not.

Looked through all the faqs, videos and manuals.
Tried many, any combinations of keys.

any guidance is appreciated.

[GregC]

what country ? what email address did you write to ?

here in the US, this team does a decent job, about a 3-4 day average:

support@korgusa.com

[Csmellon]

United states.
Went through their portal online.
Will try their email.

Thank you for the suggestion.

Craig

[Soundsgood]

Have you read page 17 in the manual, ” Applying effects”?
Maybe that is what you are looking for.

[Csmellon]

Thank you for the suggestion.

If I understood and did correctly, page 17, I can change the level of the effects, but no way to select which effect (phase, delay, wah...).
The ek-50 has a button for effects, not the xe20. Must be a setting I did not stumble across.

[GregC]

Thank you for the suggestion.

If I understood and did correctly, page 17, I can change the level of the effects, but no way to select which effect (phase, delay, wah...).
The ek-50 has a button for effects, not the xe20. Must be a setting I did not stumble across.

page 17:

Applying effects
Each keyboard set contains two effects (effects 1 and 2), which change the final output depending on the amount of sound that is sent through the effects (the send level).

Note: Depending on the type of effect, the change in sound may not be too noticeable.
1. Press the SETTING/[MEDIA] button.

2. Press the CATEGORY buttont/uto select from the P14–21 effects (for effect 1 or and the part to which the effect will be applied (lower, upper 1–3), on the screen.

Does this not work ? The manual makes it sound simple

[Csmellon]

This is simple and works to set the volume of the effect, but not to select the effect type.

i could be missing something right in front of me.

Thank you for your reply

[Csmellon]

The ek-50 has a button to change the effect type. Since the xe20 is based on the ek-50, and there is no dedicated button for effects, I was hoping to find a menu option somewhere.

Note on the xe20, when you do change the level settings, it does not say the type of effect, just the channel and effect 1 or 2.

[GregC]

Note on the xe20, when you do change the level settings, it does not say the type of effect, just the channel and effect 1 or 2.

" just the channel and effect 1 or 2"

did you try to toggle from effect 1 to effect 2 on the channel ?

and vice versa ?

[Csmellon]

There is a different ‘category’ for each combination of lower, upper (1,2,3] and effect 1&2. For each of these categories, only the level of the effect is controllable.
I tried the shift button in combination to no avail.

I am beginning to think it is an issue between the keyboard and chair

I really appreciate your ideas.

Craig

[Kevin Nolan]

Just to say - Korg UK have always been BRILLIANT at user support.

I'm in Dublin, Ireland - and over the years - Korg UK have been, as said, wonderful.

Incredibly polite - and caring. I kid you not. On the multiple occasions I've bought spare parts for synths, and had to ring them - I've found their staff to be nothing short of - lovely! I mean - they give a damn! They are friendly - almost 'happy' - it's a true delight to deal with them. Even on occasions when they didn't have some spare parts - they'd check with Korg Japan to be sure to be sure...

Even their senior technical staff - when enquiring about the ARP2600 last year - they were responsive, sympathetic to my plea to try to find one, and so on.

Countrless instances - and just wonderful service every single time - and I'm nobody special - just a project studio owner / part time media composer.

[Csmellon]

Thanks. I’ll give it another week due to the holidays, then try again if needed.