XE20 - noisy keys

Mainiax · Post by **Mainiax** » Fri Jan 22, 2021 3:22 pm

Getting a replacement sent, should have it in a week.
Retailer agreed that the key noises didnt seem right.

abeardneglected · Post by **abeardneglected** » Fri Jan 22, 2021 10:17 pm

Well, the keyboard is back in my room now. The repair shop said they called Korg again and went through my video and Korg refused the replacement: "unfortunately since the tech and the KORG service department was unable to identify a manufacturer defect they are not going to be able to provide a warranty replacement."

Since I have now had two with the same issue, I guess the replacement may not have made a difference anyway. But it sounds like Korg doesn't think this is an issue.

abeardneglected · Post by **abeardneglected** » Fri Jan 22, 2021 10:18 pm

Mainiax wrote:Getting a replacement sent, should have it in a week.
Retailer agreed that the key noises didnt seem right.

Nice! Let us know how the replacement does!

PatrickD · Post by **PatrickD** » Thu Dec 23, 2021 9:02 pm

So did you get this resolved or did KORG become Casio? Well OOPS i just purchased a Casio PX560. Nice Board