Wavestate won´t boot up. Stuck at boot screen

[lgarraza]

Hi everyone

After two days of having my Wavestate. I woke up this morning, try to turn it on and it gets stuck at the boot screen showing the wavestate logo.

I tried unpluging the AC adapter for a few minutes and turn it back on again with no luck.

I can´t find information on how to reset it

Anyone experiencing the same issue?

Thanks

[danatkorg]

I'm sorry that this happened! Please contact the support department of your national Korg Distributor, and they will be happy to help:

https://www.korg.com/us/corporate/distributors/

[Flierelier]

I have the same problem.

[KORG-LUKE]

Hi everyone

After two days of having my Wavestate. I woke up this morning, try to turn it on and it gets stuck at the boot screen showing the wavestate logo.

I tried unpluging the AC adapter for a few minutes and turn it back on again with no luck.

I can´t find information on how to reset it

Anyone experiencing the same issue?

Thanks

Hi there,
facing today the same exact problem.
Updated 10 days ago to ver 2.0.1 with any issue, Win 10 works nice following the pdf info.

Nobody reply on the forum which was the matter anyway.

I guess if there is any solution I may try or need a tech service work?

Very sad, pls help... THANKS in advance for an answer.

[danatkorg]

I have the same problem.

I didn't see this response earlier. Did you manage to resolve this problem?

[KORG-LUKE]

I summarize my situation:

- Output plug power supply: 11.9V from meter tester
- only the spash screen is visible, but it remains frozen
- no panel led lights up, no signs of operating system loading life
- however, some faint intermittent blue flashes can be seen below the 16 keys of the sequencer. can it be a sign of some clue?

[danatkorg]

I summarize my situation:

- Output plug power supply: 11.9V from meter tester
- only the spash screen is visible, but it remains frozen
- no panel led lights up, no signs of operating system loading life
- however, some faint intermittent blue flashes can be seen below the 16 keys of the sequencer. can it be a sign of some clue?

Thanks for the information. I'm really sorry that the instrument isn't working.

The blue light is from the main CM3 module.

I have a few things I'd like you to check using your computer, if possible. Are you using a Mac, or Windows? I

[KORG-LUKE]

Hi Dan,

I use Win10 or better I used until a few days ago. Now this no longer communicates with the WS, it remains waiting for the device.

Even the mode boot from usb does not give any result, the pc does not receive the WS.

Thanks in advance.

[danatkorg]

Hi Dan,

I use Win10 or better I used until a few days ago. Now this no longer communicates with the WS, it remains waiting for the device.

Even the mode boot from usb does not give any result, the pc does not receive the WS.

Thanks in advance.

As a troubleshooting step, could you try this?
Download and run Bonjour Browser for Windows:
https://hobbyistsoftware.com/bonjourbrowser
Let me know if any services from wavestate appear in Bonjour Browser.
(This may give us an idea of what parts of the wavestate are still working.)

Thanks,

Dan

[KORG-LUKE]

Negative Dan, nothing appear on Bonjour window from WS, as already said there are (no ones) led alive, the only alive part is the opening logo model WS screen but it is frozen... sadly stuck.

burned out?

[danatkorg]

Negative Dan, nothing appear on Bonjour window from WS, as already said there are (no ones) led alive, the only alive part is the opening logo model WS screen but it is frozen... sadly stuck.

burned out?

Would you be willing to ship the synth to us here in California? We could get it back to you very quickly. I'll send a PM.

[KORG-LUKE]

final update
I went to one of the local best Korg's service tech.: CPU dead! 300 Euro for replacement.
what to say...