Wavestate won't restart

Discussion relating to the Korg Wavestate, MKII, and the SE Edition.

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Flierelier
Posts: 2
Joined: Tue Aug 10, 2021 7:30 pm

Wavestate won't restart

Post by Flierelier »

My does not restart after a power cut while connected to my computer. The device remains stuck in the opening screen and does not work. Updater and librarian cannot reach the device. Does anyone know how to solve this?
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KORG-LUKE
Posts: 9
Joined: Sun Sep 26, 2021 3:15 pm

Re: Wavestate won't restart

Post by KORG-LUKE »

Mine too! same problem.
The day before was running nice.
The day after WS stuck on logo startup, any led lights ON but all OFF.
No USB connected on said time. Stand alone with headset only .
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danatkorg
Product Manager, Korg R&D
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Joined: Fri Jan 21, 2005 7:28 am
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Post by danatkorg »

I'm sorry to hear about this. Is this still being a problem for both of you?
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com
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KORG-LUKE
Posts: 9
Joined: Sun Sep 26, 2021 3:15 pm

Post by KORG-LUKE »

Yes Dan, very frustrating indeed.
From my side I'm waiting for getting to the service shop within some days.

Could be of help if cases went reported here just to be informed on.
Thanks anyway for your kindest follow up.
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danatkorg
Product Manager, Korg R&D
Posts: 4205
Joined: Fri Jan 21, 2005 7:28 am
Location: California, USA
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Re: Wavestate won't restart

Post by danatkorg »

Flierelier wrote:My does not restart after a power cut while connected to my computer. The device remains stuck in the opening screen and does not work. Updater and librarian cannot reach the device. Does anyone know how to solve this?
Flierelier: is this still a problem for you? Have you been able to try the Restore Boot Partition function?
Dan Phillips
Manager of Product Development, Korg R&D
Personal website: www.danphillips.com
For technical support, please contact your Korg Distributor: http://www.korg.co.jp/English/Distributors/
Regretfully, I cannot offer technical support directly.
If you need to contact me for purposes other than technical support, please do not send PMs; instead, send email to dan@korgrd.com
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KORG-LUKE
Posts: 9
Joined: Sun Sep 26, 2021 3:15 pm

Post by KORG-LUKE »

final update for my case
I went to one of the local best Korg's service tech.: CPU dead! 300 Euro for replacement.
what to say?... not happy at all.
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BlackForest
Senior Member
Posts: 279
Joined: Tue Aug 11, 2020 6:01 am
Location: German, Black Forest

Post by BlackForest »

KORG-LUKE wrote:final update for my case
I went to one of the local best Korg's service tech.: CPU dead! 300 Euro for replacement.
what to say?... not happy at all.
Wow, is it not under warranty anymore (2 years in the EU)? Or at least try a "goodwill" (Kulanz in German). This is not right..
Modartt Pianoteq, Kronos 2-88 & X73, Kurzweil MicroPiano, Spitfire Albion V Tundra, BBCO Core, Nylon Guitar Ilya Efimov, Xtant Audio Uilleann Pipes - in use

Korg DS-8, Roland D-10, M1Rex, Wavestation, Korg SP-280, JV2080, Wavestate, Kronos LS - all RIP
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