Kronos 88 and RH3 keyboard faulty

[aron]

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They have been silent, at least on this forum, and no official statements are made regarding the coming update related to this problem. 

This is not an official forum. But yeah sometimes they comment.

[kron]

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They have been silent, at least on this forum, and no official statements are made regarding the coming update related to this problem. 

This is not an official forum. But yeah sometimes they comment.

They do comment, all the time, except for 'strategically tough to answer' and embarrassing issues, like the one being discussed here.

I think you are right that this is not an official forum - again, except for making strategically official and controversial announcements such as discontinuation of Oasys.

Sorry but I will not excuse KORG for not responding to this issue right here.

I am enough experienced to conclude that that this is NOT a software issue. I can physically feel hammer hitting twice on muted key strokes and NO software update can fix that. They may try and address if with a software fix but it will introduce another set of issues, such as missed out key repetition.

Unless KORG posts a fully disclosed issue statement and the resolution details, I have every reason not to trust KORG's actions on the subject.

[michelkeijzers]

If you really can hear the hammer twice then it should not be fixed by software, because it could also be meant intentionally. The 'dendering' where I was talking about is more within milliseconds, at least you cannot hear that.

[kron]

Got K73 today - after returning the K88 with faulty keybed having problem of muted keys.

Same problem with this new K73! In fact this time I can physically feel the hammer hitting twice under my fingers and ALSO hear the muted key strokes triggering the note TWICE. The hammer mechanics of Kronos is fundamentally flawed, period.

Again, I don't trust any software update is going to solve the problem with the physical hammer mechanics. I don't think I have the patience to try out 3rd Kronos and even calling KORG about this issue. This thing is going back.

I am feeling really angry for wasting my valuable time for Kronos.

KORG - friends, you need to get back to the drawing board!!

[outjet]

I don't think I have the patience to try out 3rd Kronos and even calling KORG about this issue. This thing is going back.

I am feeling really angry for wasting my valuable time for Kronos.

I feel your pain! Even the act of physically packaging the two Kronos back up and arranging for pickups with FedEx at a time when I could be home was a huge waste.

(Not to mention the money Sweetwater wasted on shipping a six-foot-tall 75 pound box four times!)

And still no word from Korg? What a mess.

[sparkie]

Got K73 today - after returning the K88 with faulty keybed having problem of muted keys.

Same problem with this new K73! In fact this time I can physically feel the hammer hitting twice under my fingers and ALSO hear the muted key strokes triggering the note TWICE. The hammer mechanics of Kronos is fundamentally flawed, period.

Again, I don't trust any software update is going to solve the problem with the physical hammer mechanics. I don't think I have the patience to try out 3rd Kronos and even calling KORG about this issue. This thing is going back.

I am feeling really angry for wasting my valuable time for Kronos.

KORG - friends, you need to get back to the drawing board!!

Wow, seriously man that is really pitiful to say the least! What dealer did you buy it from? Glad I got rid of mine also!! I think that starting with the M50 the build quality of their keyboards has not been what it once was. Seems like Korg is cutting too many corners in the design, production and parts supplier process. Maybe the tsunami forced them to change the way they now produce keyboards or something. Cant believe they havent commented or resolve anything about it either.. things change I guess. Its all about the money.

[kron]

....

[michelkeijzers]

I think that starting with the M50 the build quality of their keyboards has not been what it once was.

I have an M50, use it also for gigging and never had any troubles with it. Also nothing has broken off, so as far as build quality is concerned, for me it's very good.

Of course it has some cost reduction undergone (like no aftertouch), but a synth for E 900 (now even less I think) with such features is awesome.

And as written before: there are only 5-10 people who have major problems with their Kronos out of thousands of owners and the already fixed data wheel problem I think the build quality of the Kronos is well enough for years of gigging (like I did with the ultra cheap X5 and will do with the new Kronos).

[outjet]

I count at least 18 posts with unique Kronos boards that have been discussed on forums in the past month with the note cutoffs (although I may have missed some)

Maxtub (who also mentions another board by an owner who didn't post here)
Rookwood
timojito
rravenscraft
keyplayer14
Kron - keyboard #1
dregsor
Outjet board #1
qrobinez
kelley2000
mookie
outjet board #2
petekey
kron board #2
kim
twice
Simpetto on Italian forum
PianoManChuck

[Bertotti]

I do not have a Kronos but venture a question based on the varing threads so far. I am of the conclusion that it is a bounce of the hammer weight key. I am under the impression that a software solution is in the works but what are the consequences of a software solution over an actual mechanical fix. I can't imagine a mechanical fix would be very hard but quite costly compared to a software solution. What does this mean for response when organ playing or very fast piano playing? I know it would void the warranty but I would be tempted to look at the key operation to see how it could be tweaked. I mean if Nord can tune their boards for response before they leave there has to be a way to do it after the fact on a board as well? I would rather pay a authorized tech for a board tune up then possibly mess with my organ response in anyway. Hope I'm not out of line here but it is my observation and sudo question/comment.

[Chriskk]

And as written before: there are only 5-10 people who have major problems with their Kronos out of thousands of owners

1. Korg hasn't sold the Kronos in thousands.
2. This forum represents only a fraction of Kronos owners.

No matter how one looks at it, the Kronos build quality is not up to that of previous Korg flagship products and usual Yamaha & Roland products.

[panrixx]

And as written before: there are only 5-10 people who have major problems with their Kronos out of thousands of owners

1. Korg hasn't sold the Kronos in thousands.
2. This forum represents only a fraction of Kronos owners.

No matter how one looks at it, the Kronos build quality is not up to that of previous Korg flagship products and usual Yamaha & Roland products.

brummykeys has #2004, so they have sold at least that number.

Yes, you are right in saying "This forum represents only a fraction of Kronos owners". However, it is usually the case that those with problems state so on this type of forum and those who are happy do not.

I'm sure if I had problems with mine I would post it here. Fortunately I don't, but I do sympathise with those that do.

[EXer]

I do not have a Kronos but venture a question based on the varing threads so far. I am of the conclusion that it is a bounce of the hammer weight key. I am under the impression that a software solution is in the works but what are the consequences of a software solution over an actual mechanical fix. I can't imagine a mechanical fix would be very hard but quite costly compared to a software solution. What does this mean for response when organ playing or very fast piano playing?

Good point.

I don't like the idea of a software "solution" to a mechanical flaw either. In other words: IF the keyboard triggers 2 notes when it should trigger only one THEN the keyboard should be fixed and the software should not be modified to ignore the 2nd trigger.

[sparkie]

I think that starting with the M50 the build quality of their keyboards has not been what it once was.

I have an M50, use it also for gigging and never had any troubles with it. Also nothing has broken off, so as far as build quality is concerned, for me it's very good.

Of course it has some cost reduction undergone (like no aftertouch), but a synth for E 900 (now even less I think) with such features is awesome.

And as written before: there are only 5-10 people who have major problems with their Kronos out of thousands of owners and the already fixed data wheel problem I think the build quality of the Kronos is well enough for years of gigging (like I did with the ultra cheap X5 and will do with the new Kronos).

The data wheel problem was only remedied..they changed the inside to make it fit tighter, but I think the knob and action is still really cheesy compared to the M3 or Oasys!!

[Kim]

Got K73 today - after returning the K88 with faulty keybed having problem of muted keys.

Same problem with this new K73! In fact this time I can physically feel the hammer hitting twice under my fingers and ALSO hear the muted key strokes triggering the note TWICE. The hammer mechanics of Kronos is fundamentally flawed, period.

Again, I don't trust any software update is going to solve the problem with the physical hammer mechanics. I don't think I have the patience to try out 3rd Kronos and even calling KORG about this issue. This thing is going back.

I am feeling really angry for wasting my valuable time for Kronos.

KORG - friends, you need to get back to the drawing board!!

I'm sharing the same feelings at the moment. The 88 I got yesterday is showing the same symptoms. This one is an "oldie", serial number 00308. I was very tempted to abandon Korg altogether (never had one, been a Roland and Yamaha fan), but the truth is: there is nothing from the competition to rival the Kronos at this time. And waiting for NAMM 2012 to see if there is something similar in the pipeline from Yamaha etc is really not an option timewise...

And yes, it's frustrating that we have not received a proper explanation from Korg yet.

I'm a bit ashamed to admit, that before I got my Kronos, I was feeling sceptical about some of the issues reported on this forum. I thought that maybe the competition is using the forums to harm Korg's reputation with fake comments. After yesterday, catching two major faults (very irritating high pitched fan noise + cut off notes), I'm not doubting anyones problems anymore.