The G#, A, A# and B keys on one octave play C, C#, D, and D#

[lcceo22]

respectively.

I spent some time trying to see if this was a software issue as you can alter the notes but this was to no avail. I connected another MIDI board to it and the notes play just fine so it's definitely a mechanical issue.

I did speak to an authorized tech and got a quote to have it looked at but it's gonna be awhile before I have the time to take it in. I'm just wondering if anyone has dealt with this and have an idea about whether it's a simple fix and if it's potentially pricey.

It's been easy to work around this as I use it as a production center and not a gigging board, but it looks like I have to sell it for financial reasons so I need to get it fixed.

[Falcon2e]

Give us some more clues. Are you in combi? Did you make any changes in global? Does it do that in all programs/combis?

[JoeyL]

There are all kinds of ways to transpose the notes. If this happens on all programs and combis then check Global mode basic/basic tab. Make sure the transpose in basic setting is set to zero. ....if it's just on certain programs then check transpose for that program or combi.

[19naia]

Split function can happen in Prgram and Combi mode.
Once you have split function setup, pitch shift can isolate to a zone such as a zoned octave.
There is also scaling selection that can change the pitch order of the chromatic run of keys. Not sure if scaling is per OSC, per Program or only a Global setting.

Key zone Slope and Key track does some interesting things but i am not sure if or how it can offset the note tuning in an octave but it definitely works according to Zoning such that it can affect just an octave or more. Maybe key tracking can be assigned to pitch settings
A program sample set can even be sampled to be askew by design, intentionally. If it's just one or two programs rather than all of them.

It sounds like a setup issue and would be a waste to pay for solution and not be there to learn what you will have to anyway and eventually.
Sort out Global settings if it is on all programs or sort out program and combi settings/parameters if it is just one or a few sounds.
Maybe more placea to look will be added by others. Don"t take it in yet and good you don't have the time to take it in.

[Korgdude123]

I did speak to an authorized tech and got a quote to have it looked at but it's gonna be awhile before I have the time to take it in. I'm just wondering if anyone has dealt with this and have an idea about whether it's a simple fix and if it's potentially pricey.

It sounds like an issue in the global settings to me (if it's affecting program and combi alike). An honest authorized tech should tell you that it's probably just a settings issue and not something you should be paying to have fixed...

[lcceo22]

Thanks for the feedback.

I did some research into my global settings and transpose features and found nothing. I even tried to transpose those specific keys however the still played the aforementioned corresponding notes.

I eventually did a full factory reset and the issue remains.

This is what lead me to believe that it's a mechanical issue.

[Geoff Flynn]

Thanks for the feedback.

I did some research into my global settings and transpose features and found nothing. I even tried to transpose those specific keys however the still played the aforementioned corresponding notes.

I eventually did a full factory reset and the issue remains.

This is what lead me to believe that it's a mechanical issue.

So....for every combi or program you try and play, the notes you listed are always transposed?

[lcceo22]

Thanks for the feedback.

I did some research into my global settings and transpose features and found nothing. I even tried to transpose those specific keys however the still played the aforementioned corresponding notes.

I eventually did a full factory reset and the issue remains.

This is what lead me to believe that it's a mechanical issue.

So....for every combi or program you try and play, the notes you listed are always transposed?

It's not just internal. It's the same thing when im using it as a midi controller playing a vst. It's just those four keys in one octave and it occurs with both intern and external instruments and the problem does not occur at all when I play kronos through another midi keyboard.

[Geoff Flynn]

Thanks for the feedback.

I did some research into my global settings and transpose features and found nothing. I even tried to transpose those specific keys however the still played the aforementioned corresponding notes.

I eventually did a full factory reset and the issue remains.

This is what lead me to believe that it's a mechanical issue.

So....for every combi or program you try and play, the notes you listed are always transposed?

It's not just internal. It's the same thing when im using it as a midi controller playing a vst. It's just those four keys in one octave and it occurs with both intern and external instruments and the problem does not occur at all when I play kronos through another midi keyboard.

Have you done anything to the Kronos internally recently? i.e. added more RAM, changed the drive, battery?

Sounds like a connector somewhere has been accidentally nudged and need re-seating.

Good luck with sorting this out. Hope it's a simple fix.