Migration not working - license trashed! [SOLVED]

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MIDI Life Crisis
Posts: 3
Joined: Sat Apr 18, 2020 8:36 pm
Location: Los Angeles

Migration not working - license trashed! [SOLVED]

Post by MIDI Life Crisis »

I setup my new Korg account and the migration coupons set the price at zero but when i go to check out the site returns a message that says "invalid amount." I downloaded the M1 plugin from the Korg site, it went into demo mode and I've lost the M1 I paid for.

I still have my Wavestation plug working and didn't use the M1 much. I'd be tempted to just rebuy the package but if they're not supporting customers, that's a no deal. I'd work around it. If i knew where they kept the authorization I could TimeMachine back to it? I checked the install receipt but couldn't find anything. I also tried redownloading the old version and reinstalling but the authorization is gone for M1 and demo mode is all it wants to do.

Any help appreciated. Thanks. MLC

(UPDATE FROM KORG:
Hello,

Thank you for contacting us.

Do not enter credit card information for free migration products.
You can check out by selecting No Payment Method.
The licenses for KORG Legacy Collection and KORG Collection are separate.
Therefore, installing the latest version from KORG Software Pass will invalidate your previous license.

Best regards,
KORG app team
Last edited by MIDI Life Crisis on Mon Apr 20, 2020 5:30 pm, edited 3 times in total.
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MartinHines
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Joined: Tue Jan 21, 2003 12:56 pm
Location: Topeka, KS (USA)

Post by MartinHines »

I would suggest contacting Korg USA Support. They can work with Japan to sort out your problem
** KORG Product Support Contacts **
(they support BOTH hardware and software)


Korg USA Product support -- https://www.korgusa.com/contactus (For fastest service I would suggest calling them on the phone)

Outside the U.S. contact your Korg Country Distributor -- https://www.korg.com/us/corporate/distributors/
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MIDI Life Crisis
Posts: 3
Joined: Sat Apr 18, 2020 8:36 pm
Location: Los Angeles

Post by MIDI Life Crisis »

THanks. Done.
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MIDI Life Crisis
Posts: 3
Joined: Sat Apr 18, 2020 8:36 pm
Location: Los Angeles

Post by MIDI Life Crisis »

From KORG. It works. I wish it was a little more obvious on the migration page. Now to order the Wavestat...

"Hello,

Thank you for contacting us.

Do not enter credit card information for free migration products.
You can check out by selecting No Payment Method.
The licenses for KORG Legacy Collection and KORG Collection are separate.
Therefore, installing the latest version from KORG Software Pass will invalidate your previous license.

Best regards,
KORG app team"
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