KUDOS FOR KORG USA. THE BEST CUSTOMER SERVICE EVER!!!

donpatt · Post by **donpatt** » Wed Dec 10, 2008 4:27 am

On November 16, 2008

donpatt wrote:
Korg PA2X PRO
Purchased: 2/5/2008
S/N: 9000867

I bonght this board NEW IN THE BOX but I bought it from an individual.
KORG USA REFUSES TO HONOR THE WARRANTEE.

Currently I have 15 or 20 blown LEDs.

NO MORE KORG!! NEVER AGAIN!!!

Don P
Lufkin, Texas USA

Then on November 21, 2008

jerrythek wrote:

Not true - this has been brought to our attention and we will be helping you. Sorry for the confusion.

Jerry

Then I received a phone call from the customer service supervisor at KORG USA on November 25, 2008. She said she was sending me a return lable for UPS and a RMA number and when Korg USA received my PA2X PRO, they would send me a replacement.

My board arrived at Korg USA on Dec. 2, 2008, and the NEW PA2X PRO replacement arrived at my home today, Dec. 9, 2008.

Can you believe it?? It only took 1 week to receive my replacement.

A BRAND NEW KORG PA2X PRO, with a 2 year warrantee!!!

I am overwhelmed!! WHAT FANTASTIC CUSTOMER SERVICE AND SUPPORT!!

Thanks to the GREAT team at KORG USA!!!

A special thanks to Lee who writes on this forum for providing me with the initial contact info for Korg USA and pointing me in the right direction. THANKS LEE!!

Don Patterson
Lufkin, Texas

karmathanever · Post by **karmathanever** » Wed Dec 10, 2008 4:31 am

Nice to hear stories like this...

Congratulations (you are lucky - I think we only get 12 months warranty here)

Cheers

Pete

BasariStudios · Post by **BasariStudios** » Wed Dec 10, 2008 4:37 am

Bro thats nice but dont write all over about it, can you please go and delete
your post in the registration area? Please?

karmathanever · Post by **karmathanever** » Wed Dec 10, 2008 4:50 am

Hi Nedim

Nedim wrote:can you please go and delete
your post in the registration area?

What is the issue with his post? - Just curious?

Pete

BasariStudios · Post by **BasariStudios** » Wed Dec 10, 2008 4:56 am

Me and Rob wrote in there like 50 times to keep keep that topic clean, thats all.

karmathanever · Post by **karmathanever** » Wed Dec 10, 2008 5:03 am

Hi Nedim - sorry (senior moment day)

Understand

Pete

BasariStudios · Post by **BasariStudios** » Wed Dec 10, 2008 5:17 am

Thanks Pete...Senior Moment Day?

karmathanever · Post by **karmathanever** » Wed Dec 10, 2008 5:24 am

yeah - lots of senior moments like:- forgetting my name, where I am etc...

Pete

BasariStudios · Post by **BasariStudios** » Wed Dec 10, 2008 5:28 am

Arash · Post by **Arash** » Wed Dec 10, 2008 2:32 pm

To be fair and credit to korg, once they acknowledge the problem, they try to resolve it quickly. I had a very positive experience when I had problem with my pa 800. They replaced mine in very short time.
Arash

Lee · Post by **Lee** » Wed Dec 10, 2008 2:49 pm

Don,
Your welcome!
Glad it worked out for you.....Jerry at Korg USA is making a difference for sure.

Normally it's just a matter of good communications.

Lee

macboy · Post by **macboy** » Thu Dec 11, 2008 2:55 pm

That's why I think the start of this post is quite strange. "never Korg again" although stuff was still going on.

You cannot expect magic, should always try a solution and good communication first before you take conclusions.

Farah · Post by **Farah** » Fri Dec 12, 2008 4:47 pm

Thanks to Jerry...