kaoss support

gandlar · Post by **gandlar** » Mon Apr 27, 2009 7:17 am

hi,
please, does anybody know email address of technical support for non UK KP3 owners?
i dont know if im blind, but i can find it anywhere on their site.

thank you[/quote]

RichF · Post by **RichF** » Mon Apr 27, 2009 4:46 pm

Korg USA's product support address is product_support@korgusa.com.

gandlar · Post by **gandlar** » Mon Apr 27, 2009 6:43 pm

sorry, i didnt mention that im from Croatia, mideast Europe. I suppose that this this support address is also limited to US customers. Can you please tell me who i can contact cause i have serious issue with KP3.

thanks for help

RichF · Post by **RichF** » Mon Apr 27, 2009 7:33 pm

Korg Europe is at the same location as Korg UK... so the right email address would be support@korg.co.uk.

gandlar · Post by **gandlar** » Mon Apr 27, 2009 8:04 pm

maybe im not understanding well:

"If you purchased your product outside the UK you do not qualify for UK support" (http://www.korguksupport.co.uk/page.cfm?pageid=340)
anyway, ill try.

thanks again

RichF · Post by **RichF** » Mon Apr 27, 2009 8:06 pm

Can I ask what the problem is that you're having?

gandlar · Post by **gandlar** » Mon Apr 27, 2009 8:18 pm

my computer is not recognizing KP3, although it recognizes KP3's sd card. i have tried to reinstall drivers and editor few times, tried old and new versions... i did try everything really, but with no results. it says "KP3 not found", and korg drivers are not listed in midi preferences of KP3's editor. i have windows xp.

thanks

RichF · Post by **RichF** » Mon Apr 27, 2009 8:43 pm

That's tough to troubleshoot via forum, but a few things to check:

1. Make sure that in addition to the KP3 install, you also have the Korg USB-MIDI driver installed.

2. If you go to Device Manager, you might see "USB Audio Device" listed in your Sound, Video and Game controllers devices. Try to update this driver manually, and it should come up with a list of compatible drivers, one of which should be the KP3 (assuming you installed the Korg USB-MIDI driver).

Beyond that, here's all the info I have for the Korg distributor in Croatia:

Ulica Jurja Zerjavica 7/2,10 000 Zagreb,CROATIA
TEL : 385-1-6155767
FAX : 385-1-6155766
final-copy@zg.tel.hr

I hope this helps!

-Rich

gandlar · Post by **gandlar** » Mon Apr 27, 2009 9:06 pm

very kind of you.
i tried both options you suggested to me, few times already. also i tried it now again, but nothing.

thanks anyway

X-Trade · Post by **X-Trade** » Mon Apr 27, 2009 10:06 pm

have you tried running the start>programs>KORG>KORG USB-MIDI Driver Tools>Install KORG USB-MIDI Device utility?

gandlar · Post by **gandlar** » Tue Apr 28, 2009 5:10 am

yes i tried it also...