Kaossilator Pro - ERROR: device not found

Radian · Post by **Radian** » Sun Mar 14, 2010 5:36 pm

I finally got round to trying out the PC librarian, but I'm stuck with the USB. I thought I was pretty familiar with this side of things having already installed the KP3 software and drivers.

I began by downloading the latest driver package along with the KPRO software and ran the installer .exe from the unzipped folder. Next, plugging in the USB lead gave the expected windows hardware recognition speech bubbles. Next I went to the Start menu to run the Korg USB-MIDI Driver Tools>Install KORG USB-MIDI Device - at which point it says:

Uh-oh! Remembering that the uninstaller maps out the devices I run it and see:

Er, so the Kaossilator is there running on windows drivers right? SO all that I should have to do is install the driver using the driver tool but that says it can't find the device [loop]

Now I also vaugely remembered the limit of 10 midi devices so I take a peek in the registry but it looks OK to me:

OK, I'm stumped

Any ideas?

Radian · Post by **Radian** » Sun Mar 14, 2010 9:21 pm

I just tried uninstalling the USB-MIDI tools and downloading the current USB-MIDI Driver (KorgUSB-MIDI_DRV_PC_1_12.zip) from the KORG UK website again:

http://www.korg.co.uk/downloads/driver/dl_driver.asp

..Same result.

So then I try to do a manual driver install as per instructions, but when I browse to the .inf file that's located in the driver tool folder (Program Files>KORG>KORG USB-MIDI Driver>KORGUM64.INF) it reports that "The specified location does not contain information about your hardware". Could it be that the driver is unaware of the KPRO? The link to the driver download was on the KORG.UK KPRO page, but I can only find it on the UK website.

Has anyone else successfully installed and accessed their KPRO from a PC yet?

BTW: I looked in the registry again and although the number of midi's wasn't max'd out, I noticed aux1 to aux9 and mixer1 to mixer 9 all taken up (you can see that in the screenshot above). I winged it and deleted both aux and mixer 9, and removed the KPRO instance with the tool. After plugging back in the KPRO USB as well as adding a midi, both aux9 and mixer9 popped up in the registry. I don't really understand this business about maxing out the number of driver instances or what the KPRO is doing with the aux and mixer things but I sure wish I did.

samartin · Post by **samartin** » Sun Mar 14, 2010 9:45 pm

Since installing have you tried rebooting your PC?

I ask as when I installed the same driver, my machine didn't seem to install properly (I'm on Win 7 Pro), so I rebooted and then I had no problem accessing the unit. Make sure the USB connection is connected first before setting the unit to USB mode.

It doesn't work setting the unit and then plugging the cable in!

Hope this helps..

Radian · Post by **Radian** » Sun Mar 14, 2010 9:58 pm

samartin wrote:Since installing have you tried rebooting your PC?

I ask as when I installed the same driver, my machine didn't seem to install properly (I'm on Win 7 Pro), so I rebooted and then I had no problem accessing the unit. Make sure the USB connection is connected first before setting the unit to USB mode.

It doesn't work setting the unit and then plugging the cable in!

Hope this helps..

Not sure I understand you - I have booted several times in between uninstalling and installing, but when you say about setting the unit to USB mode - I didn't think you had to set it to USB (SHIFT USB) to load the driver? Whatever, I tried it and it doesn't seem to make any difference anyway.

samartin · Post by **samartin** » Sun Mar 14, 2010 10:06 pm

No you don't need to have the unit set to USB to load the driver. I meant after installing the driver, rebooting windows, and then setting the unit to USB.

That's pretty much what I did and it worked, I say it worked but that is the Kaoss Editor software accessing the SD card to save samples and the likes.

If it's midi access then I can't help, I am clueless when it comes to midi!

Radian · Post by **Radian** » Wed Mar 17, 2010 9:30 am

This has been with KORG support since Monday. All I've had out of them so far is this:

The no device plugged in can mean 2 things. Either the KO Pro USB socket, PC USB socket or cable is faulty or the driver is not installed correctly.

Of course the USB connection is OK otherwise I wouldn't be getting the "new hardware found" announcement from windows (or the Kaossilator appearing as a device in the removal tool listing). Which, according to them, leaves "driver not installed correctly" as the only other option. And yet it's the KORG USB-MIDI driver installer that produces the error: "Device not found". Sigh.

Needless to say I've uninstalled the driver using the removal tool, rebooted and gone through the whole loop many times over now.

samartin - did you download the driver file "KorgUSB-MIDI_DRV_PC_1_12.zip" from the KORG UK website or did you get it from somewhere else?

samartin · Post by **samartin** » Wed Mar 17, 2010 9:57 am

I was hunting all over the shop for the Kaoss Pro editor and I'm pretty sure I got my drivers from here :-

http://www.korguksupport.co.uk/page.cfm ... %20Win/Mac

They aren't exactly easy to find, why they can add links to their Kaossilator Pro page I don't know, or link to "Korg.com/Downloads" and categorise through the units they have!

Radian · Post by **Radian** » Wed Mar 17, 2010 12:21 pm

Thanks samartin. I'm finding it very confusing. If you start by reading the manual, page 5 tells you to go to www.korg.com to download the KAOSSILATOR PRO Editor. However, there is no link on the product page there, just a note at the bottom telling you the same thing as the manual. I searched the site but couldn't find the editor anywhere.

Searching out the KORG UK product page there are direct links to software. But here the "USB MIDI Driver" download says:

This is the latest USB MIDI driver. This Windows driver is compatible with Windows Vista & Windows 7

Nothing about XP (my OS).

Your link to the Korg UK Support - Custormer Service webpage has an earlier set of downloads that make no mention of the KPRO, so it's only an assumption on the customer's behalf that this is the right driver to use. Notice that the same driver is listed as being suitable for both XP and Vista.

As it happens I've tried both drivers now, partly out of confusion and partly out of desparation. The results are always the same. I thought the bottom line would be to locate the Kaossilator (as per manual installation instructions) as a sound device and manually update the (default windows) driver with the .INF file supplied in the Korg download bundle.

Here's the process...

And here's the result....

Notice that the folder containing the driver is called "Vista Driver". This is Korg's way of boosting your confidence in this tricky area.

samartin · Post by **samartin** » Wed Mar 17, 2010 12:29 pm

USB-MIDI Driver version 1.12
This driver is for Windows XP/Windows Vista/Windows 7 and Windows XP/Vista/7 x64 Edition only. It cannot be used in Windows 95/98/Me.

It suggests that this should actually work! There is something else above this :-

Driver installation for XP and Vista users and USB/Midi products.
If you are experiencing no midi communication with XP and your Korg product or Vista fails to respond to your Korg product connected via USB please download the driver folder from the link below and unzip it.

I hope you get it sorted soon, it's been a royal pain in the @ss for you!

Tom 62 · Post by **Tom 62** » Wed Mar 17, 2010 12:44 pm

You'll find the editor on the german Korg website:

http://www.korg.de/nc/produkte/producin ... r-neu.html

Radian · Post by **Radian** » Wed Mar 17, 2010 12:56 pm

samartin wrote:USB-MIDI Driver version 1.12
This driver is for Windows XP/Windows Vista/Windows 7 and Windows XP/Vista/7 x64 Edition only. It cannot be used in Windows 95/98/Me.

It suggests that this should actually work!

That's definitely the same version that you get to from the direct link on the UK product page: "Latest USB MIDI Driver For PC & MAC" although it states there: "compatible with Windows Vista & Windows 7". This is actually the driver set that I started with.

samartin wrote: There is something else above this :-

Driver installation for XP and Vista users and USB/Midi products.
If you are experiencing no midi communication with XP and your Korg product or Vista fails to respond to your Korg product connected via USB please download the driver folder from the link below and unzip it.

I hope you get it sorted soon, it's been a royal pain in the @ss for you!

Thanks for trying to help! That last package has setup file version 1.1.0.2 dating from 2006. It comes up with the same message:

Radian · Post by **Radian** » Wed Mar 17, 2010 1:01 pm

Tom 62 wrote:You'll find the editor on the german Korg website

Ok, thanks but the editor installed OK first time. The Editor complains that the KORG USB-MIDI Driver is not installed when I try using it. So I'm trying to find and install the correct driver.

Radian · Post by **Radian** » Wed Mar 17, 2010 1:47 pm

What the heck is going on here? I just did a fresh install of XP on a spare PC and tried to install the drivers from scratch.

According to the readme that comes with KorgUSB-MIDI_DRV_PC_1_12

The first time you connect the Korg USB MIDI Device to the USB port of your computer, the default USB-MIDI driver for Windows will be installed automatically. If you want to use the Korg USB-MIDI Driver for Windows, use the procedure outlined in the included installation manual to install the driver.

Sure. On plugging in the KPRO the standard windows drivers automatically load for all its various functions. Eventually the last speech bubble tells me my new hardware is ready to use. Back to the readme:

The driver must be installed separately for each USB port you use. If you connect the Korg USB MIDI Device to a USB port different than the one you used when installing the Korg USB-MIDI Driver, you will need to reinstall the Korg USB-MIDI Driver using the same procedure.

• In order to install (or uninstall) the driver in Windows, you must have Administrator privileges. For details, contact your system administrator.

• If you encounter problems during installation, you may need to make settings so that Windows will not stop you from installing the driver due to its lack of a digital signature. For more information, see Allowing installation of an unsigned driver.

• This driver is for Windows XP/Windows Vista/Windows 7 and Windows XP/Vista/7 x64 Edition only. It cannot be used in Windows 95/98/Me.

...Yet another confirmation from the readme that these latest drivers are not just Vista/Windows7 but good for XP as well. So I assume the next step is to run the setup launcher to install the "KORG USB-MIDI Driver Tools". This version puts the tools in the Program Menu. From here I click Install KORG USB-MIDI Device" and once again up pops the dreaded error box...

As on my other PC I can use the Uninstall tool to see the KPRO (this time coming up on midi1) with the standard drivers. I can't get any further if a straight-forward installation fails on a fresh OS like this. How the heck are other people managing it?

X-Trade · Post by **X-Trade** » Wed Mar 17, 2010 2:25 pm

Have you tried a different MIDI cable? I've seen that solve this or similar problems once or twice recently.

Radian · Post by **Radian** » Wed Mar 17, 2010 4:34 pm

X-Trade wrote:Have you tried a different MIDI cable? I've seen that solve this or similar problems once or twice recently.

No midi cable involved actually - this is just an issue with the USB connection.

Now I was starting to think I was being a bit thick about this but the screenshot below makes it abundantly clear that it's not just me being silly:

You can see the removal tool identifies both a KP3 and KPRO plugged in and loaded with the default windows drivers - but the driver install tool can only see the KP3. This is now waiting on tech. support.