Nightmare!

gurn · Post by **gurn** » Sun Jul 17, 2011 10:24 am

This is a nightmare. Top right menu tab on the touch screen - was giving me problems.

I would touch it -- nothing. The other parts of the screen worked fine.

So I did a factory reset.

(Turn off M3 Turn on while holding "Reset Controls & 1,2 buttons.)

Now I have no patches! Where do I get patches now? All of my banks are empty.

I'm starting to panic. Has anyone run into this?

gurn · Post by **gurn** » Sun Jul 17, 2011 11:39 am

Never mind. I think I have fixed. I re-loaded all the patches.
It took a long, long time. And I lost all my edits.

BUT...for the record. I could have avoided this nightmare by:

GLOBAL

1. Press EXIT 2x

2. Press ENTER & 4 (same time)

3. The screen calibration test appears. (page 208)

I gave it a soft touch. I am back to normal - except for all the patch edits I lost.

RI Producer · Post by **RI Producer** » Sun Jul 17, 2011 2:00 pm

Get it to the way you want it,Patches and all.
Then go to media and do a Save All.
You then have everything saved for easy loading and avoiding this problem.

gurn · Post by **gurn** » Sun Jul 17, 2011 2:52 pm

Thanks. I'll start on that tomorrow. It's going to take a long time.
In fact, I have done that many times, every time I save a SEQ.
I save all PCG. Maybe all the edits are still there.

There was a thread a while back about an iPad controller for the M3 touch screen.
This situation illustrates why it would be a good thing.

I could not open the top right menu, where-ever I was.
SEQ, COM, PRG, Media, Sampler, none of them opened.

But the touch screen was fine in other areas. Just that one control was dead.

Synthoid · Post by **Synthoid** » Sun Jul 17, 2011 4:14 pm

RI Producer wrote:Get it to the way you want it,Patches and all.
Then go to media and do a Save All.
You then have everything saved for easy loading and avoiding this problem.

Definitely! I make frequent backups because I enjoy creating different versions of existing programs & combis.

gurn · Post by **gurn** » Mon Jul 18, 2011 12:28 am

Something really bad is happening.

This a.m. it froze in SEQ. First time ever.

Something is wrong inside my M3m. I don't know what. But now I am worried.

2 days -- 2 serious failures.

Each is different.

1. Touch screen problem.

2. Freeze

I am worried about a system failure in the future.

Muji · Post by **Muji** » Mon Jul 18, 2011 5:50 am

My sympathies. That sucks donkeys.

jg:: · Post by **jg::** » Mon Jul 18, 2011 9:25 am

every time I save a SEQ.
I save all PCG. Maybe all the edits are still there.

Well yes, of course, all your edits will be there. Just load up one of your own earlier .pcg files.

jg::

HardSync · Post by **HardSync** » Mon Jul 18, 2011 11:20 am

Gurn, try not to worry, and definitely DON'T PANIC [insert Hitchhiker's Guide towel reference here].

One freeze in SEQ mode can happen for any number of reasons and doesn't necessarily imply there's something internally wrong with the M3. If you are able to consistently reproduce the error, then tell us what's happening, i.e. what you were doing and what MIDI gear and software you're using (if connected to other stuff).

If you decide to panic, however, or if the M3M really is buggered, then perhaps some options available to you are:

1. Send off Korg M3M for repair -- I presume it's still under warranty.

2. Disconnect M3M, take it outside and smash it to pieces with a sledgehammer. Important: Do be sure to have a friend film this and then post on it on YouTube so we can all enjoy it.

Personally, I'd avoid option 2 in favour of option 1, but I'll leave that to you.

gjvti · Post by **gjvti** » Mon Jul 18, 2011 12:09 pm

Hi,
I had similar touchscreen problem. Initially calibration helped, but later things went worse. Dealer exchanged my faulty M3m since it was under warranty. If I remember correctly read in karmalab forums one more user had similar touchscreen problem. So if you are under warranty and this happens again you should contact your dealer for possible repair or exchange. This obviously is not frequent but serious problem with M3 touchscreens, which renders M3 unusable in stand alone (without PC editor). Hope however that your case is not related to this touchscreen defect.
Gunars

gurn · Post by **gurn** » Mon Jul 18, 2011 2:46 pm

gjvti wrote:Hi,
I had similar touchscreen problem. Initially calibration helped, but later things went worse. Dealer exchanged my faulty M3m since it was under warranty. If I remember correctly read in karmalab forums one more user had similar touchscreen problem. So if you are under warranty and this happens again you should contact your dealer for possible repair or exchange. This obviously is not frequent but serious problem with M3 touchscreens, which renders M3 unusable in stand alone (without PC editor). Hope however that your case is not related to this touchscreen defect.
Gunars

Hi. Thanks everybody.

It's out of warranty. And there are no (zero) Korg dealers within at least five-hundred miles & two different nations from where I live. If it's truly going bad, then I'll limp along with it and get it repaired (at some expense) maybe in Singapore. I'll fly there with it, drop it off. Fly back to get it & return.

I haven't gigged with this. It hasn't fallen off its stand. I flew it across the Pacific in a good hard-shell case seven months ago.

No problems until the past two days. And then...they set in with a vengeance.

That screen issue is scary. The OS is designed so that you really can do very little if that upper-right menu tab is not working.

There is an excellent thread here that explains the M3 touch-screen problem.

http://www.korgforums.com/forum/phpBB2/ ... ouchscreen

I live in a very hot climate. Apparently, heat aggravates it. And I'm wondering if gravity has something to do with it also. For example, if I laid mine flat on a table, would it be as vulnerable?

It would more difficult to navigate laying flat.

I first had the problem after it was on for a few hours.
After reading that thread, I will turn it off when I am not using it,
even if I come back to it in 1 hour.

That will mean I use the ON/OFF switch a lot more.

HardSync · Post by **HardSync** » Tue Jul 19, 2011 11:04 am

gurn wrote:
http://www.korgforums.com/forum/phpBB2/ ... ouchscreen

I live in a very hot climate. Apparently, heat aggravates it. And I'm wondering if gravity has something to do with it also. For example, if I laid mine flat on a table, would it be as vulnerable?

It would more difficult to navigate laying flat.

I first had the problem after it was on for a few hours.
After reading that thread, I will turn it off when I am not using it,
even if I come back to it in 1 hour.

That will mean I use the ON/OFF switch a lot more.

High temps and humidity will affect any electronic device, definitely. What's the temperature like in your home studio? Is it really hot and humid? Is there a window (or several) where direct sunlight comes in? Generally, you should try to keep the room as cool and dry as possible.

From looking at the photo in your signature, it doesn't seem as though there are any windows that would affect your kit, but I can't tell. Also, there seems to be plenty of airflow around the M3 module, so unless those two keyboards beneath it are generating a lot of heat, I don't think the your current setup is a problem heat-wise. The room is kind of small, sure, but the gear seems fairly well spaced.

I also don't think you need to worry about gravity in this instance. That post was referring to the film being in direct sunlight (presumably for extended periods of time) and more or less melting. Unless you've got direct sunlight or very high-intensity lights focused directly on the screen, your capacitive film isn't going to melt or get all gooey on you. The angle of the module is fine.

By the way, was your M3 used when you bought it? I'm almost certain I read a post of yours saying you picked it up in October last year. I could be mistaken...

gurn · Post by **gurn** » Tue Jul 19, 2011 11:24 am

I live in a high-rise. My music room isn't air-conditioned.
It's reasonably cool - in the 80-85 range. (27-29 Celsius) - very humid.
I keep windows open. I prefer that to AC. It's cool up high.

Both these incidents happened after it had sat on for awhile.

I'm going to turn it off a lot more now.

HardSync · Post by **HardSync** » Tue Jul 19, 2011 12:17 pm

Your rig seems fine to me. I am unsure 80 to 85F is going to cause any issues (I would think it's within the temp operating range for the M3), but the high humidity probably could wreak havoc over time, especially when the air temp cools down in the evening and if any moisture condensates on the room's walls and/or on your gear. Looks pretty dry in there, however... so it's probably OK. Turning the M3 off when not in use is a good plan. Keep an eye on it over the summer. If the M3 is operating fine during cooler months, then perhaps it is a heat issue...

When I lived in Okinawa, I had an ultra-quiet dehumidifier running all the time. The humidity was intense, and I had no A/C. I had to empty the dehumidifier daily... If you do have humidity problems, might be worth looking into.

gurn · Post by **gurn** » Wed Jul 20, 2011 11:28 am

The problem is happening every day now.

This is really going to change how I work & it is going to change my music.
I am going to save more often, turn it off more often and
never, ever gig with it.

My M3m cannot be trusted now.