Pa50SD factory reset issues

[ALJ]

Pa50SD FACTORY RESET ISSUES...
PLEASE HELP ME I am going out of my mind !!
I have been back n fro for WEEKS to get this fixed and NOTHING is getting rectified.
I will start from the very beginning AGAIN.
I bought the Pa50SD off ebay I was in awe of it until I realized something was wrong.
on the right hand side under Program/Performance there are a selection of sounds or voices top...Piano, E.Piano Mallet Bell
On the bottom SAX WOODWIND SYNTH etc
When you select ANY of these they are not in the right order for example if on the upper I select "MALLET I get Piano??? on the lower if I select SAX I will get a synth?
So I came on KORG site to see if I can do a factory reset and I was give instructions to follow a "link" to download files that will do this...
I have followed this METICULOUSLY and I am getting on the screen NOT Pa SERIES or CORRUPT FILE everytime.
I have tried n tried and sent emails to a gut who was helping me but all I seem to get is go tto here do this and select that and NOTHING is working now I feel like I am stupid when infact I am questioning the advice given !!!..is there ANYONE who knows what they are doing that can help me???
PLEASE >>
why dont someone call me? this has been going on MONTHS now and not giving me much faith in KORG anymore !!
I have the M1 which is still MINT and the MONOPOLY also MINT so why cant this arranger be "reset" ?????

[Pepperpotty]

You have already posteed this in the arrangers section. Pease don't double post.

Thanks.