Audio Issues with Kronos

Diego5150 · Post by **Diego5150** » Sun Nov 24, 2013 12:57 pm

I just purchased a new Audio Interface a Focusrite Scarlett and it comes with software called Scarlett mix control. I am recording to Logic Pro X and cannot get it to record audio. I have no issues with MIDI but I watched all their tutorials, I checked the global settings on the Kronos. Anyone have this issue?

Diego5150 · Post by **Diego5150** » Sun Nov 24, 2013 4:02 pm

I think it has more to do with the Audio interface rather than the Kronos but I am trying every avenue.

cynkh · Post by **cynkh** » Tue Nov 26, 2013 9:29 pm

Diego5150 wrote:I think it has more to do with the Audio interface rather than the Kronos but I am trying every avenue.

I would say audition the Kronos with headphones and if you can hear the performance just patch the headphones directly to the Scarlett and see what happens from there.

Best of luck

PCFREE · Post by **PCFREE** » Tue Nov 26, 2013 9:40 pm

Sorry to ask the obvious question.... Have you made sure that the interface is definitely setup in audio preferences in Logic?
I'm using the same interface.
Ever since I updated to Mavericks on my IMac, the interface randomly disconnects when using Logic Pro X. This particular problem is a known issue to Focusrite

All the best

Diego5150 · Post by **Diego5150** » Tue Nov 26, 2013 9:53 pm

cynkh wrote:
Diego5150 wrote:I think it has more to do with the Audio interface rather than the Kronos but I am trying every avenue.
I would say audition the Kronos with headphones and if you can hear the performance just patch the headphones directly to the Scarlett and see what happens from there.

Best of luck

Thanks cynkh but I can hear the Kronos with my headphones without an issue.

Diego5150 · Post by **Diego5150** » Tue Nov 26, 2013 9:57 pm

PCFREE wrote:Sorry to ask the obvious question.... Have you made sure that the interface is definitely setup in audio preferences in Logic?
I'm using the same interface.
Ever since I updated to Mavericks on my IMac, the interface randomly disconnects when using Logic Pro X. This particular problem is a known issue to Focusrite

All the best

When I changed out from the Scarlett 2i4 to the 18i20 I just swapped out the plugs connection to connection and I made the setup adjustments and all is well with the exception of the Kronos audio. The MIDI works without a hitch but no audio. My only thing I have yet to try is swapping inputs.

PCFREE · Post by **PCFREE** » Tue Nov 26, 2013 10:04 pm

Diego5150 wrote:
PCFREE wrote:Sorry to ask the obvious question.... Have you made sure that the interface is definitely setup in audio preferences in Logic?
I'm using the same interface.
Ever since I updated to Mavericks on my IMac, the interface randomly disconnects when using Logic Pro X. This particular problem is a known issue to Focusrite

All the best
When I changed out from the Scarlett 2i4 to the 18i20 I just swapped out the plugs connection to connection and I made the setup adjustments and all is well with the exception of the Kronos audio. The MIDI works without a hitch but no audio. My only thing I have yet to try is swapping inputs.

Are you saying you haven't uninstalled the 2i4 drivers and installed new drivers for the 18i20? If this is the case I think maybe you need to take these steps?

MoonMusic · Post by **MoonMusic** » Tue Nov 26, 2013 10:42 pm

As someone else mentioned, did you set up the audio preference in Logic to that audio interface?.....moon

Diego5150 · Post by **Diego5150** » Tue Nov 26, 2013 10:58 pm

PCFREE wrote:
Diego5150 wrote:
PCFREE wrote:Sorry to ask the obvious question.... Have you made sure that the interface is definitely setup in audio preferences in Logic?
I'm using the same interface.
Ever since I updated to Mavericks on my IMac, the interface randomly disconnects when using Logic Pro X. This particular problem is a known issue to Focusrite

All the best
When I changed out from the Scarlett 2i4 to the 18i20 I just swapped out the plugs connection to connection and I made the setup adjustments and all is well with the exception of the Kronos audio. The MIDI works without a hitch but no audio. My only thing I have yet to try is swapping inputs.
Are you saying you haven't uninstalled the 2i4 drivers and installed new drivers for the 18i20? If this is the case I think maybe you need to take these steps?

I did install the 18i20 driver but did not uninstall the 2i4 driver. I figured I did not need to uninstall the existing driver.

Diego5150 · Post by **Diego5150** » Tue Nov 26, 2013 11:18 pm

How would I go about removing the 2i4 driver? does anyone know?

X-Trade · Post by **X-Trade** » Tue Nov 26, 2013 11:24 pm

You don't need to uninstall the driver.. But it won't do any harm either!

On PC you should find something under Add/Remove Programs in Control Panel if it's removable (on later Windows it's called Programs and Features)

Diego5150 · Post by **Diego5150** » Tue Nov 26, 2013 11:47 pm

Thanks X I have a Mac and they seem to hide certain files and in this case drivers.

ed_f · Post by **ed_f** » Tue Nov 26, 2013 11:53 pm

Diego5150 wrote:Thanks X I have a Mac and they seem to hide certain files and in this case drivers.

Try looking here:

Library > Audio > MIDI Drivers

That is from the library on your startup disk but you can also check the same path from your user directory. Also see if they have an uninstall option with the driver itself, that is cleaner if you can.

Diego5150 · Post by **Diego5150** » Wed Nov 27, 2013 12:09 am

Thank you ed, I am going to uninstall both and try a total reinstall.

ed_f · Post by **ed_f** » Wed Nov 27, 2013 12:37 am

Diego5150 wrote:Thank you ed, I am going to uninstall both and try a total reinstall.

Sure.. good luck