Just took delivery.....lo and behold

[tkidcharlemagne]

Three keys stuck fast. The UPS driver had the keyboard stuck upright and presumably had been driving round like that all morning. Whether this had anything to do with the faulty good looking matt black beauty being defective is of course open to debate. Either way Andertons of Guildford Surrey now need to make me a happy boy. They're sending a courier sometime hopefully in the foreseeable future. They better provide me with a pristine service or sparks will fly across the forums.

Either way yep another Korg with defective keys and a brainless and defective UPS courier to boot.

[Ignatius_Gerumpany]

I bought my SV-1 at a music shop. They warned me never to store it on its end, always flat. I can easily see a UPS driver trying to save floor space on the truck, tipping the carton in exactly the correct angle to make the keys stick. Question - is there anything on the shipping box that warns about this? If not, definitely an error on your vendor's part, and perhaps Korg's. Good luck sorting it out. When this keyboard works, it is fantastic.

[tkidcharlemagne]

I bought my SV-1 at a music shop. They warned me never to store it on its end, always flat. I can easily see a UPS driver trying to save floor space on the truck, tipping the carton in exactly the correct angle to make the keys stick. Question - is there anything on the shipping box that warns about this? If not, definitely an error on your vendor's part, and perhaps Korg's. Good luck sorting it out. When this keyboard works, it is fantastic.

Cheers. I guess we'll see if Andertons are any good. They are apparently one of the big boys here in the u.k. The korg box has the horizontal line with two vertical arrows yes. No driver is going to be able to translate that though are they. UPS have a dreadful reputation. I shuddered when I found out they were delivering and my fears appear to have been well founded.

If a delivery firm can't even follow the instructions on a box Anderton's should send them the bill for repair.

I am absurdly annoyed. It's the 88 key model by the way and is a heavy piece of kit.

[tkidcharlemagne]

I don't believe this. Andertons have sent me a replacement. The salesman guy sent me some cryptic and I suspect sarcastic email prior to sending it through DPS courier services to me saying he has no reason to believe it won't be a genuinely 'new' keyboard.

I just unpacked it. Yep all the keys are working fine. I'm thinking I'm set to go. Click the power switch. It doesn't go down. Just flicks back up again. The funny thing is if you do it twice the keyboard springs to life but the knob is still pointing north which is completely different to the machine they sent previously. It's clearly broken.

This is totally unacceptable. I don't want to do business with Andertons anymore. I suspect....to be honest I don't even want to go where I suspect. All I want to do is ask for my money back.

[tkidcharlemagne]

Cancelled the whole order including some expensive speakers just to spite them effectively. I have a suspicion they just had a few of these machines lying at the back of their warehouse and thought they could palm them off as new despite the faults. They've wasted my time and have destroyed any faith I had in Korg pretty much. They even got my eighty year old father to help carry the machine into the house and the replacement into the van as the courier was on his own.