Kronos will not power on

Oboemd · Post by **Oboemd** » Fri Aug 14, 2015 6:30 am

I have been without Kronos for a month . It would not power on at gig. Fortunately I had Oasys to save the day. I have no idea of the cause. I took it to a supposed authorized center no luck. It is now with another repairman.

SeedyLee · Post by **SeedyLee** » Fri Aug 14, 2015 9:33 am

If it won't power on, it is almost certainly the power supply, but may also be the motherboard. In either case, it should be an easy fix - as long as the parts are available. I know there's been a few people that have had problems getting these two parts in a timely fashion.

voip · Post by **voip** » Fri Aug 14, 2015 6:39 pm

The power cable has been checked, I presume? It's not mentioned in the post.
.

Oboemd · Post by **Oboemd** » Sun Aug 16, 2015 10:00 pm

Indeed the power source and power cable were checked first.

ronnfigg · Post by **ronnfigg** » Mon Aug 17, 2015 6:25 am

Did you call Korg tech support?

Oboemd · Post by **Oboemd** » Wed Aug 19, 2015 12:45 am

Technician says power supply is one problem. He is having trouble getting a replacement. Parts is Parts list the part but say they can email when it is back in stock. Are there other sources for KORG parts?

danatkorg · Post by **danatkorg** » Wed Aug 19, 2015 1:56 am

Oboemd wrote:Technician says power supply is one problem. He is having trouble getting a replacement. Parts is Parts list the part but say they can email when it is back in stock. Are there other sources for KORG parts?

I'm sorry that this is being problematic. The part is available from Korg (in Japan), and there are plenty of them, but for whatever reason they aren't in the USA right now. I'm told that Korg USA is now aware of this and dealing with it. I'm very sorry for the inconvenience.

SeedyLee · Post by **SeedyLee** » Wed Aug 19, 2015 5:02 am

Seems that Korg's Dealer Network is a constant source of frustration for Kronos users.

I tried to order some parts from our local distributor. Sent them an email, waited to hear back. By the time I did hear back from them, I had ordered the parts from the US and they had arrived!

ronnfigg · Post by **ronnfigg** » Wed Aug 19, 2015 6:49 am

SeedyLee wrote:Seems that Korg's Dealer Network is a constant source of frustration for Kronos users.

I tried to order some parts from our local distributor. Sent them an email, waited to hear back. By the time I did hear back from them, I had ordered the parts from the US and they had arrived!

Did you pay upfront to the local distributor? If not they probably didn't make it a priority. After all they would have to shell out the cash in advance and then if you bailed on them they'd be stuck with a part they couldn't do anything with. Obviously when you order them online you paid up front and I'm sure shipping charges we're substantial portion of that, being that you are in Australia. Just a thought.

SeedyLee · Post by **SeedyLee** » Wed Aug 19, 2015 6:52 am

No, I didn't pay upfront. By the time I received a quote on the parts (which I would have been happy to pay for up-front) the parts were already well on their way from the US.

As far as I know, these were for parts that were in stock with the local distributor - none of them were coming ex Japan.

ronnfigg · Post by **ronnfigg** » Wed Aug 19, 2015 8:04 am

Ok. I misunderstood. Your local distributor was performing the service I take it. Where I live the distributors you don't do any kind of technical stuff. It always goes out of house to some local tech shop.

Oboemd · Post by **Oboemd** » Wed Aug 19, 2015 3:22 pm

danatkorg wrote:
Oboemd wrote:Technician says power supply is one problem. He is having trouble getting a replacement. Parts is Parts list the part but say they can email when it is back in stock. Are there other sources for KORG parts?
I'm sorry that this is being problematic. The part is available from Korg (in Japan), and there are plenty of them, but for whatever reason they aren't in the USA right now. I'm told that Korg USA is now aware of this and dealing with it. I'm very sorry for the inconvenience.

I am beyond frustrated. I am hoping that replacing the power supply will solve the problem but goodness, not being able to get power supply timely is certainly not good. My list of KORG instruments is extensive, most of my older gear; T1, 01W pro, Trinity, Triton Studio, Oasys, etc. still work. M3 and Kronos are fantastic when working, but depending on Kronos is costing me.

If there is another source for the power supply, I would certainly appreciate the contact information.
Thanks

Theo Tiger · Post by **Theo Tiger** » Wed Aug 19, 2015 8:23 pm

Hey, I had a similar issue with my Kronos 73, it went off a few seconds after power-on. However, here in Europe my distributor was able to get and replace the power supply quite fast, and now it works again. good luck!

Oboemd · Post by **Oboemd** » Sun Sep 06, 2015 4:42 am

Finally repaired!!!!
Thanks to this forum for helpful solutions. It indeed was the power supply Seedylee.
My total repair bill $277 for part and $160 for labor ($437.00 total) but it is working and I can finish project.

lonelagranger · Post by **lonelagranger** » Sun Sep 06, 2015 11:51 am

That's an outrageous amount for just a power supply.