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D575 Platinum Member
Joined: 05 Aug 2013 Posts: 1211 Location: UK (Dorset)
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Posted: Wed Mar 27, 2024 3:29 pm Post subject: |
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chelsea4023 wrote: | Hi,
I think this is going to be a large project for Korg. At least they now acknowledge the issue and are ordering the new LED's. The Engineers will be very busy in the coming months. Korg U.K. have said they will send an engineer to my home to replace the faulty LED's and I am currently awaiting a call from Head Office at Milton Keynes. I'm quite happy to wait until they are ready.
Chris |
Hi Chris
Received my phone call from Korg Uk today and my details are being passed to an engineer to arrange an appointment, the work will be carried out at my home (good news) and I believe they will be replacing all the control panel buttons, so we seem to have a solution coming from Korg that will remedy this problem...
The fact they are prepared to travel to customers homes to lessen any inconvenience is showing good service and making clear steps that they want to keep customers happy...
Next stop... The forthcoming comprehensive OS update (if one exists). _________________ Korg PA5X-76 : Yamaha Montage M8x : Roland Jupiter 80 : Waldorf STVC : Roland Integra 7 : Waldorf Streichfett : Focal Trio6 ST6 : Studio Outboards/RME Audio Interface/A&H SQ Mixer : |
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konio124 Junior Member
Joined: 10 Feb 2011 Posts: 52 Location: Poland/Ireland
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chelsea4023 Senior Member
Joined: 06 Apr 2016 Posts: 475 Location: West London, U.K.
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Posted: Wed Mar 27, 2024 7:29 pm Post subject: |
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Hi,
That's great news Simon. You will be one of the first PA5X owners in the U.K. to have your faulty LED's replaced. There will be quite a few of us interested in hearing how it all goes.
Chris |
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evo3
Joined: 22 Oct 2014 Posts: 26 Location: Switzerland
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Posted: Wed Mar 27, 2024 7:30 pm Post subject: |
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Can you please advice where I can buy, when I do not have a Facebook account ?
Thanks |
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konio124 Junior Member
Joined: 10 Feb 2011 Posts: 52 Location: Poland/Ireland
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Posted: Wed Mar 27, 2024 10:10 pm Post subject: |
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evo3 wrote: |
Can you please advice where I can buy, when I do not have a Facebook account ?
Thanks |
This company sells through its Facebook profile, I don't know any other way to purchase this product.
Company contact details:
+381 60 5885611
home@prossic.com _________________ KORG Pa5X 76 MUSIKANT |
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konio124 Junior Member
Joined: 10 Feb 2011 Posts: 52 Location: Poland/Ireland
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Posted: Fri Apr 05, 2024 3:45 pm Post subject: |
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Only 3 weeks have passed and dark spots started to appear on the replaced buttons.
This is a joke! KORG GET TO WORK AND FIX THIS PROBLEM!!
[/img] _________________ KORG Pa5X 76 MUSIKANT |
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DaPale Full Member
Joined: 30 Jan 2024 Posts: 110 Location: The Netherlands
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Posted: Fri Apr 05, 2024 5:11 pm Post subject: |
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konio124 wrote: |
Only 3 weeks have passed and dark spots started to appear on the replaced buttons.
This is a joke! KORG GET TO WORK AND FIX THIS PROBLEM!!
[/img] |
I said in this thread that it is confirmed that Korg is investigating the issue and will report when there is a solution. So it is not wise to repair it as I said earlier also in this thread that the issue probably will come back since the cause is not known. _________________ Korg PA5X, Yamaha MODX7, Yamaha YH-WL500, Roland Fantom 07, Roland Boutique D-05/TR-08, Logic Pro, Roland TD-02KV, Roland GO:KEYS 5 |
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DaPale Full Member
Joined: 30 Jan 2024 Posts: 110 Location: The Netherlands
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Posted: Wed Apr 10, 2024 10:34 am Post subject: |
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I was in a music store buying drum sticks. We talked about Korg and told about my Pa5X with the damaged buttons. Said told me that Korg asked her if any customers had the problem that many of us have. I said, yes, I definitely have that problem and gave my contact information which she forwards to Korg. Apparently Korg is busy doing inventories to determine how big the problem is. Once again confirmation for me that they are working on the problem. _________________ Korg PA5X, Yamaha MODX7, Yamaha YH-WL500, Roland Fantom 07, Roland Boutique D-05/TR-08, Logic Pro, Roland TD-02KV, Roland GO:KEYS 5 |
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karmathanever Platinum Member
Joined: 12 Jan 2004 Posts: 10418
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Posted: Sun Apr 14, 2024 9:44 am Post subject: |
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Try to get get confirmation from Korg themselves or get copied on support requests and replies - otherwise it will continue to remain "unknown". Distributors & retailers are focused on sales (reasonably) and whilst they might send requests for this kind of information they rarely get much more in return than we do - well, that has been the pattern for many years now. Since Korg's management change and the silencing of Italy, I doubt we will hear anything meaningful until Korg actually decides to announce it. Good luck - pls keep us up to date with your enquiries....
_________________ PA4X-76, Karma, WaveDrum GE, Fantom 8 EX
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## Please stay safe ##
...and play lots of music
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dimitris Platinum Member
Joined: 31 Jul 2002 Posts: 1661 Location: Greece
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Posted: Mon Apr 15, 2024 10:55 am Post subject: |
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I just got my Pa5X from service with almost all buttons been replaced. _________________ KORG PA5X 76 + PaAS - KORG PA1000 (NEW) -KORG NAUTILUS 73 (NEW) - KORG EK-50 - KAWAI VPC1 |
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