Korg KRONOS DOA

museix · Post by **museix** » Thu Nov 03, 2011 10:57 pm

My KRONOS 88 also has the SYTEM STARTUP FAILURE message. Have waited.. rebooted.. waited ..tried a different power outlet.. waited.. sang to it.. waited.. still fails to boot. Someone mentioned a factory reset. If anyone knows this procedure please share it with me.. Thank You.
P.S. Korg: Maybe you shouldn't have laid off the quality control division.

danatkorg · Post by **danatkorg** » Thu Nov 03, 2011 11:30 pm

museix wrote:My KRONOS 88 also has the SYTEM STARTUP FAILURE message. Have waited.. rebooted.. waited ..tried a different power outlet.. waited.. sang to it.. waited.. still fails to boot. Someone mentioned a factory reset. If anyone knows this procedure please share it with me.. Thank You.

I'm sorry that you're having difficulties. It sounds like it would be good to contact your national Korg Distributor's support department; see the link in my signature. I'm sure that they'll be able to help you out.

MarPabl · Post by **MarPabl** » Wed Nov 16, 2011 5:33 pm

danatkorg wrote:It did this once, correct?

As Ksynth suggested above, just power down, wait a bit, and power on again.

- Dan

My Kronos can't never turn on again and I've done everything described here

Anyone knows what's the next thing I can do before taking mine to service center

Dniss · Post by **Dniss** » Wed Nov 16, 2011 6:00 pm

Whoa this is getting out of hand.

I have no idea if prblms reported in this forum are statically representative, but rma will soon start backing up at the Korg service centers...

Did Korg made cuts in the quality control dept or what?

cello · Post by **cello** » Wed Nov 16, 2011 6:10 pm

MarPabl wrote:
danatkorg wrote:It did this once, correct?

As Ksynth suggested above, just power down, wait a bit, and power on again.

- Dan
My Kronos can't never turn on again and I've done everything described here

Anyone knows what's the next thing I can do before taking mine to service center

When you say 'can't turn on', what happens when you do turn it on?

Is there anything on the screen showing any sign of life? Does it stop at some point? Tell us what you see then someone might have an idea of what's happening to your board.

Sorry that you're going through this - as I said in earlier post, a failing keyboard is such a horrid experience. Hope you get it sorted soon.

MarPabl · Post by **MarPabl** » Wed Nov 16, 2011 6:24 pm

cello wrote: When you say 'can't turn on', what happens when you do turn it on?

Is there anything on the screen showing any sign of life? Does it stop at some point? Tell us what you see then someone might have an idea of what's happening to your board.

Sorry that you're going through this - as I said in earlier post, a failing keyboard is such a horrid experience. Hope you get it sorted soon.

When I turn the Kronos on, it begins booting: the red progress bar is advancing.

Then, the red progress bar stops approximately at the "s" of the word "Music" you see on boot screen. This happens for about 20 seconds and then I get the message:

"System Startup Failed" / "Please remove any USB and try again"

So while the Kronos does power up, it can't boot up. Comparing to a PC, it's somewhat equivalent as your PC getting to the BIOS but stopping there because you have no OS installed

cello · Post by **cello** » Wed Nov 16, 2011 6:29 pm

I take it there is nothing connected to the Kronos other than the power cable? No USB drive, no midi cables, no pedals, etc, etc?

MarPabl · Post by **MarPabl** » Wed Nov 16, 2011 6:40 pm

cello wrote:

I take it there is nothing connected to the Kronos other than the power cable? No USB drive, no midi cables, no pedals, etc, etc?

Yeah for sure

The only plugged cable is the power cable

cello · Post by **cello** » Wed Nov 16, 2011 7:05 pm

Seems to me like there's an issue that can only be sorted by Korg tech.

I'm not an expert though so someone may have another idea...

Sorry.

videorov · Post by **videorov** » Thu Nov 17, 2011 1:41 pm

I wonder. Its looking like they are not.

ariadi · Post by **ariadi** » Thu Dec 01, 2011 1:21 am

Mine too

System Startup Failed

Please Disconnect any USB devices and restart...

and i've done everything as described here many times .....

MarPabl · Post by **MarPabl** » Thu Dec 01, 2011 6:00 am

When you download OS 1.5, there's a section explaining how to restore the OS by using an external USB DVD drive and inserting one of the DVDs shipped with the Kronos. Maybe this can solve this issue.

ariadi · Post by **ariadi** » Thu Dec 01, 2011 7:28 am

When you download OS 1.5, there's a section explaining how to restore the OS by using an external USB DVD drive and inserting one of the DVDs shipped with the Kronos. Maybe this can solve this issue.

I've tried that ... but my kronos not respon at all
by different dvd ext ... still no response

don't know what to do....

:3d-faint:

aron · Post by **aron** » Thu Dec 01, 2011 7:55 am

I wonder if it's possible to copy the DVD to USB and then use that to reinstall. I mean, who has a USB DVD drive except MacBook Air users!

danatkorg · Post by **danatkorg** » Thu Dec 01, 2011 8:10 am

ariadi wrote:
When you download OS 1.5, there's a section explaining how to restore the OS by using an external USB DVD drive and inserting one of the DVDs shipped with the Kronos. Maybe this can solve this issue.

I've tried that ... but my kronos not respon at all
by different dvd ext ... still no response

don't know what to do....

Please contact your Korg distributor's technical support department (see the link in my signature); they should be able to help.

- Dan

Korg Forums

Korg KRONOS DOA

Kronos 88 DOA

Re: Kronos 88 DOA

Are they testing these Boards before they ship from factor?