Heart broken Kronos owner: It died today..non operational

jahrome · Post by **jahrome** » Fri Jan 06, 2012 7:18 pm

When my Kronos died on me, it was just shut off for no reason. I wasn't even touching it.

Practice patience is your advice? I have Roland keyboard workstations, Akai MPCs, PCs, Macs...and the Kronos is the only thing that has given me problems. I haven't had a piece of equipment malfunction in over 6 years.

Anyway...I am getting on the phone with Korg now....

Lou · Post by **Lou** » Fri Jan 06, 2012 7:31 pm

I wish this thread title would just go away!

keyplayer14 · Post by **keyplayer14** » Fri Jan 06, 2012 7:44 pm

jimknopf wrote:
Mercuryyyy wrote: ... Can't we pressure KORG for an response about these failures? Certainly they should respond to this, cause this might not be just a few units, this might be concerning the majority of Kronos units out there or even all of them.
Mercuryyyy, it is not my aim to "pressure KORG for a response".
They have built an extremely powerfull and still payable synth (by the way much more than an Oasys from my view, and definitely a game changer), so first of all, they have a big bonus of trust from my side. So I prefer to see them as partners:
- a) I'm readily spending my money for something that good, and try to be constructive in dealing with it
- b) I'm expecting a partrnership relation the other way round as well

Having fixed minor issues (loud fan) readily myself, without asking Korg to solve my problem, or having waited patiently for a data wheel replacement, or defending them in public against a lot of from my view not justified criticism are some examples of partnership from my side.

But while I regard the presence of Dan and Rich as very helpful and I do like their normally non-defensive, open discussion style, I think the actual series of hardware problems is not managed and communicated well by Korg Japan, and then also hard to comment on by Dan and Rich. I don't expect Dan and Rich to have a remedy for that, but I expect Korg Japan to show up in some way, to behave responsible and deliver regular reports and statements on their own and/or the US site.

Trying to reduce all problems to the traditional "each customer has a single problem, we down't acknowledge more widespread concerns" is nothing but bad company politics in our times from my view. Roland acted like this as well, and got a lot of more than well earned critisim, for not having reached any communication level required in internet age and it's open public.

No modern company up to the task will try to silence or individualize problems, which are clearly recognizeable (in internet age) as NOT purely individual problems. Car manufacturers had to learn that, many other companies too, and music gear companies have zero chance to avoid being up to that challenge.

While I have very clear customer expectations at this point, I still regard Korg as partner and am willing to search for friendly solutions instead of putting up pure pressure. Maybe I can't avoid to create some pressure, just by insisting on answers, but that's not my main goal, and essentially I regard Korg as partner and not as any kind of opponent, unless proven wrong.

So I would like to stay open and polite, but I'm not willing to avoid critical questions.

+1 for this, I don't think we can avoid creating some pressure when we post about problems, but despite the protests from some quarters it is perfectly right that we are able to do so.
I don't think for one minute that Korg would have considered making a public statement on the keybed issue, for example, were it not for the "pressure" applied by posters on this forum ( and others ), and the creation of youtube videos documenting the problem.
The thread title may be unfortunate but I fully understand the OP's frustration.

GregC · Post by **GregC** » Fri Jan 06, 2012 9:09 pm

jahrome wrote:When my Kronos died on me, it was just shut off for no reason. I wasn't even touching it.

Practice patience is your advice? I have Roland keyboard workstations, Akai MPCs, PCs, Macs...and the Kronos is the only thing that has given me problems. I haven't had a piece of equipment malfunction in over 6 years.

Anyway...I am getting on the phone with Korg now....

I am surprised you are not familiar with Zen.

It takes courage to have patience.

runningman67 · Post by **runningman67** » Fri Jan 06, 2012 10:50 pm

Lou wrote:I wish this thread title would just go away!

+1

MarPabl · Post by **MarPabl** » Sat Jan 07, 2012 12:27 am

So now I saw that "Best keyboard ever purchased" thread... Then I think it's unfair to keep asking the OP to change the title of his post.

Specially because the issues faced by the OP are stopping him from using his Kronos and, considering that he has no issues with his other gear, Kronos falled really short in comparison

jahrome · Post by **jahrome** » Sat Jan 07, 2012 12:38 am

GregC wrote:
jahrome wrote:When my Kronos died on me, it was just shut off for no reason. I wasn't even touching it.

Practice patience is your advice? I have Roland keyboard workstations, Akai MPCs, PCs, Macs...and the Kronos is the only thing that has given me problems. I haven't had a piece of equipment malfunction in over 6 years.

Anyway...I am getting on the phone with Korg now....
I am surprised you are not familiar with Zen.

It takes courage to have patience.

So let me get this right......

After I purchased Kronos, I had to wait 2 months for the data wheel fix....its going on 8 months waiting for the advertised Editors.....and now that my Kronos died on me I should have further patience?

Get out of here Phil Jackson...I'm not Kobe.

michelkeijzers · Post by **michelkeijzers** » Sat Jan 07, 2012 2:50 am

jahrome wrote:
GregC wrote:
jahrome wrote:When my Kronos died on me, it was just shut off for no reason. I wasn't even touching it.

Practice patience is your advice? I have Roland keyboard workstations, Akai MPCs, PCs, Macs...and the Kronos is the only thing that has given me problems. I haven't had a piece of equipment malfunction in over 6 years.

Anyway...I am getting on the phone with Korg now....
I am surprised you are not familiar with Zen.

It takes courage to have patience.
So let me get this right......

After I purchased Kronos, I had to wait 2 months for the data wheel fix....its going on 8 months waiting for the advertised Editors.....and now that my Kronos died on me I should have further patience?

Get out of here Phil Jackson...I'm not Kobe.

I hope you still used the Kronos while waiting for the data wheel ... I tried the old one in a store and ok, it could fall off but it was good enough to work with. And the editor of course will be nice but the Kronos is not dependent on it, you can use it as a standalone workstation.

And that it died ... yes that really sucks, hope it will get fixed soon.

aron · Post by **aron** » Sat Jan 07, 2012 3:30 am

Since it lights up, I guess the power supply is working at least enough to power the LEDs below the joystick. I know how this feels.

jahrome · Post by **jahrome** » Sat Jan 07, 2012 8:00 am

The worst part is that I live in Japan and purchased in the US. So I have to send it to Alaska which may be the closest service center to me.

Jan1 · Post by **Jan1** » Sat Jan 07, 2012 10:45 am

I understand your frustration jahrome, and I would not be happy if it happened to me either.

I once had a computer which would not start up except for a blue LED flashing, and the cause appeared to be the graphics card.
Somehow it had gotten loose and I needed to apply some pressure to click it in place.

Have you checked the internal connections to see if everything is connected the way it should be and that there are no loose cards/connections?
If it is just a loose connection it would be a shame if you send your keyboard all across the globe and back again.

runningman67 · Post by **runningman67** » Sat Jan 07, 2012 10:46 am

MarPabl wrote:So now I saw that "Best keyboard ever purchased" thread... Then I think it's unfair to keep asking the OP to change the title of his post.

Specially because the issues faced by the OP are stopping him from using his Kronos and, considering that he has no issues with his other gear, Kronos falled really short in comparison

I feel for Jerome. Its not personal. It is his choice to place his post and write what ever he wants. As it is mine.

I hope you get your problems resolved Jerome, sincerely.

jahrome · Post by **jahrome** » Sat Jan 07, 2012 11:08 am

Jan1 wrote:I understand your frustration jahrome, and I would not be happy if it happened to me either.

I once had a computer which would not start up except for a blue LED flashing, and the cause appeared to be the graphics card.
Somehow it had gotten loose and I needed to apply some pressure to click it in place.

Have you checked the internal connections to see if everything is connected the way it should be and that there are no loose cards/connections?
If it is just a loose connection it would be a shame if you send your keyboard all across the globe and back again.

This keyboard has been sitting in one place for 6 months. Nothing is lose, no storms or power surges...it just cut off last night while sitting idle. No smoke...not over heated...nothing. I am going to ask Korg Japan tomorrow if there is something they could do.

DaveBoulden · Post by **DaveBoulden** » Sat Jan 07, 2012 3:27 pm

Jahrome, I recall you were one of the very first people to get a Kronos, so I think you have just been very unfortunate to have got a sub-par unit that slipped by QC when it shouldn't have... but given the turmoil of the tsunami at the time, it is pehaps a little bit understandable or even forgivable. My personal experince with Korg has been that in such circumstances, they do try to go the extra mile to sort your problems and return you to being a happy customer. I hope you get the same excellent service in regard of your Kronos and that you find you want to keep it and make music with it when it's returned.

Rocness · Post by **Rocness** » Sat Jan 07, 2012 4:08 pm

jahrome wrote: This keyboard has been sitting in one place for 6 months. Nothing is lose, no storms or power surges...it just cut off last night while sitting idle. No smoke...not over heated...nothing. I am going to ask Korg Japan tomorrow if there is something they could do.

So Jahrome , may I asked why you choose to change the title of this tread , clearly you have every right to title it so because of your bad experience with your kronos .

Clearly the treads below are pure fanboy thread put there to counter yours which the title will not be changed .
http://www.korgforums.com/forum/phpBB2/ ... hp?t=68595

same for this one below
http://www.korgforums.com/forum/phpBB2/ ... hp?t=68575

Jahrome where you Pm'ed and ordered to change the title of this thread ? If so that is not right . So why did you change it ?