2012 NAMM taking requests

vEddY · Post by **vEddY** » Thu Jan 19, 2012 11:07 pm

jimknopf wrote:I absolutely agree on this.
Their whole communication concerning keybed, editor and other things has really been massively substandard.

What's the word we're looking for.... "sucks ass?"

Two words, pardonne moi

Night Spirit · Post by **Night Spirit** » Thu Jan 19, 2012 11:13 pm

Update for you guys, the Keybed issue will be fixed for those that actually have the issue. I have the 88 no issue with Keybed so no fix for me, my issue is something completly diffrent not pertaining to the Keybed. Now for the news on the target date for the editer and its end of march, which means likely may. But I do have some good news on a new piano sound. Just about to release on the korg page the Austrian acoustic grand. They just loaded the new sound when I went to get the editer information and omfg is it beautiful. They said sound will be released very soon and all I can say is BONER ACHEIVED

aron · Post by **aron** » Thu Jan 19, 2012 11:17 pm

Are you saying it's much better than the pianos that are onboard right now?

Bruce Lychee · Post by **Bruce Lychee** » Thu Jan 19, 2012 11:20 pm

Night Spirit wrote:Update for you guys, the Keybed issue will be fixed for those that actually have the issue.

We already knew that some time ago. What we want to know is what caused it and how is it being fixed. Furthermore, why are they changing future RH3 production if there is nothing wrong with it generally? Also, will the fix make the fixed boards different than non fixed boards?

March for the editor? I don't really care, but I know some people aren't going to be very happy.

kid_nepro_2002 · Post by **kid_nepro_2002** » Thu Jan 19, 2012 11:25 pm

Night Spirit wrote:Now for the news on the target date for the editer and its end of march, which means likely may.

OK everyone....take a deep breath... or better yet, a shot of Tequila. We don't want anyone's head to explode.

Thanks for the update. The new piano sounds great!

Night Spirit · Post by **Night Spirit** » Thu Jan 19, 2012 11:40 pm

Of course there is something wrong with the Keybed, we all know this and it's apparent since they fixed and changed it. Not every board out there has a issue, some do some don't. And since they will fix it calm down and be happy knowing what ever issues happen will be taken care of. As to what cause this I don't know but will ask. And I don't think the fix will make the board diffrent as its just keys not programming. And as for the new sound I used to mainly use the korg grand but after hearing this ausie grand I will have to retract my songs it's really amazing, will def be my first pick by far.

jimknopf · Post by **jimknopf** » Thu Jan 19, 2012 11:57 pm

kid_nepro_2002 wrote:
Night Spirit wrote:Now for the news on the target date for the editer and its end of march, which means likely may.
OK everyone....take a deep breath... or better yet, a shot of Tequila. We don't want anyone's head to explode. ...

How could you know about my head (hearing this) so well?

Shall I really believe that an editor which was announced in January 2011 and paid for in July 2011 (I can show you the invoice), is now announced for March 2012, without the announcer getting dark red with shame all over???

Bruce Lychee · Post by **Bruce Lychee** » Thu Jan 19, 2012 11:58 pm

Night Spirit wrote:Of course there is something wrong with the Keybed, we all know this and it's apparent since they fixed and changed it. Not every board out there has a issue, some do some don't. And since they will fix it calm down and be happy knowing what ever issues happen will be taken care of. As to what cause this I don't know but will ask. And I don't think the fix will make the board diffrent as its just keys not programming. And as for the new sound I used to mainly use the korg grand but after hearing this ausie grand I will have to retract my songs it's really amazing, will def be my first pick by far.

Sorry, but I'm not a sheep. Promising they will fix it is only half the story. The fact that they are changing future manufacturing of all RH3s and that some people have developed the problem only after some period of time should give serious concern to anyone who currently owns a Kronos with the old RH3. Good luck to those that don't care, but I feel sorry for anyone who develops the issue outside of the warranty period.

For those that do have the issue, what if Korg's idea of a fix is installing a keybed that does not conform to the rest of the Kronos out there? You say that there is no programming, but that contradicts what others are reporting form their techs.

I really don't understand Korg's reluctance to share basic information on the matter. It is standard practice.

aron · Post by **aron** » Fri Jan 20, 2012 12:18 am

The way Yamaha handled this was to replace the keybed for decades after the warranty period ended.

I really don't understand Korg's reluctance to share basic information on the matter

It is what it is. Is this something new? Was it different before? I've seen instances of not being able to get information from other companies too. From what I have seen, disclosing service practices is not standard practice.

rob314159 · Post by **rob314159** » Fri Jan 20, 2012 12:20 am

Night Spirit, thanks a lot for relaying all this information along!

jimknopf · Post by **jimknopf** » Fri Jan 20, 2012 12:22 am

Aaron, that does not change a bit about the fact, that such a way of dealing with customers is totally unacceptable!
No matter where and when: it is just poor and lousy to behave like that. And it should be opposed wherever it occurs!
Nothing to add.

Night Spirit · Post by **Night Spirit** » Fri Jan 20, 2012 12:23 am

Since I did not develop the Kronos or the Keybed, I have no idea what was done to fix it, or what the issue was that caused it. All I can do is ask questions from the people at korg in person, rather then on a forum or a phone and hope I get better results for you all. So I'm sorry my efforts to help out on this matter are not up to your standards. If you care to complie an in depth post on every one of your issues, I will ask them personally for you and report back with answers.

I will say this, I played on the new Keybed it's the exact same size shape and weight of the current Keybed. It did feel somewhat smoother to me, but that could be due to the fact that keyboard has been played a lot longer then mine and has worn in some. But I'm pretty sure the guys at korg would not develop a fix and not have it be retroactive to the older boards. And further more even if you develop issues out of the warranty period with they Keybed I feel confident they will fix it. Considering it was a real issue that they had to redevelop, put a good amount of legal Responsabality on them to current owners. So let's just be happy with the fact we have the best dam keyboard on the market in my opinion, and we have support on the product. I have issues with my board they will be taken care of and I'm happy that I am getting the support from them. Same as everyone else who has issues, it will be taken care of just have patience in the end it will all be good.

aron · Post by **aron** » Fri Jan 20, 2012 12:28 am

> Aaron, that does not change a bit about the fact, that such a way of dealing with customers is totally unacceptable!

I'm not defending anything. All I am pointing out is that even when I tried to get info about a modification to my keyboard from another company - I was denied the info in a similar fashion - well several times. I know you are upset but is this the right place to show your frustration? I don't know, maybe it is. I have very little dealings with how the Japan part of Korg makes decisions. I've worked with a multinational company before and we cannot assume that everyone thinks the way we do.

jimknopf · Post by **jimknopf** » Fri Jan 20, 2012 12:28 am

Night Spirit, your efforts are very much appreciated!

Thank you very much for trying to ask.

@Aaron, it is not my intention to attack you. Yes, I generally think forums are the right place to exchange user concerns. I have successfully been able to get fixes for concrete problems from companies, but direct contact in most cases didn't deliver urgent answers or helpful information of the kind we debate here.

Normal company tatctics in such questions are "divide and conquer": separate each user from each other and try to make an individual concern from a common one. And I sharply oppose such efforts, as soon as I see proof for a common concern. We have common concerns, and where, if not here, is the right place to debate them?

Bruce Lychee · Post by **Bruce Lychee** » Fri Jan 20, 2012 12:28 am

aron wrote:The way Yamaha handled this was to replace the keybed for decades after the warranty period ended.

I really don't understand Korg's reluctance to share basic information on the matter
It is what it is. Is this something new? Was it different before? I've seen instances of not being able to get information from other companies too. From what I have seen, disclosing service practices is not standard practice.

I'm not certain that Korg has the resources to handle things the same way as Yamaha.

I was a corporate lawyer for many years and spent much time dealing with these exact types of issues and drafting the related disclosures and public statements. IMO, the way Korg is handling this is very much not acceptable business practice. They might be doing what is in their best interest, but if there is any lesson to be learned from the past decade of business debacles, it should be one of accountability.

I'm not sure what type of products you have had problems with, but I have never seen a known problem handled like this. Perhaps a broken toaster sent in with no questions or answers, but nothing of the Kronos' value.