Korg warranty differs depending on Countries: Why?

kikedeolivos · Post by **kikedeolivos** » Tue Jul 07, 2009 9:57 pm

Why is Korg's warranty lenght different?

In the US, for an M50 it's 1 year, in Argentina it's only 6 months. (Import Music S.A.)

Gargamel314 · Post by **Gargamel314** » Tue Jul 07, 2009 10:35 pm

i think Korg UK may be 3 years... these warranties are provided by the local distributors (Korg USA, Korg UK, Korg Germany, etc) so just like the costs of products vary from country to country, so would the warranty. I would imagine it is because that distributor has to pay local service centers for service on their products, and not Korg, Inc in Japan.

kikedeolivos · Post by **kikedeolivos** » Tue Jul 07, 2009 10:48 pm

Gargamel314 wrote:i think Korg UK may be 3 years... these warranties are provided by the local distributors (Korg USA, Korg UK, Korg Germany, etc) so just like the costs of products vary from country to country, so would the warranty. I would imagine it is because that distributor has to pay local service centers for service on their products, and not Korg, Inc in Japan.

Well, I think it's unfair for some.
Can't understand the big gap 6 months / 3 year warranty.

Here, the M50 61 is u$s 1450 taxes included: with that price difference from the one in the US you may think we could get at least 12 months...

Post by **Sharp** » Tue Jul 07, 2009 11:15 pm

The shortest length of a warranty is normally set by the laws in your country. For example, in the EU by law the warranty can be no less than 1 year. As a sales point you will find all sorts of extended warranties if you shop around.

Another example would be that Thomann in Germany will give you a 3 year warranty. The first year of that is at the Manufactures cost as per the EU laws, and the other two years are at Thomanns cost if anything goes wrong. They do that simply to sweeten the deal and hope you buy from them than anywhere else.

Regards
Sharp

kanthos · Post by **kanthos** » Wed Jul 08, 2009 12:40 pm

kikedeolivos wrote:
Gargamel314 wrote:i think Korg UK may be 3 years... these warranties are provided by the local distributors (Korg USA, Korg UK, Korg Germany, etc) so just like the costs of products vary from country to country, so would the warranty. I would imagine it is because that distributor has to pay local service centers for service on their products, and not Korg, Inc in Japan.
Well, I think it's unfair for some.
Can't understand the big gap 6 months / 3 year warranty.

Here, the M50 61 is u$s 1450 taxes included: with that price difference from the one in the US you may think we could get at least 12 months...

It might be considered unfair if one company (Korg Japan) was handling all the distribution world-wide. They don't. Blame your local distributor for not being as good as other distributors.

kikedeolivos · Post by **kikedeolivos** » Wed Jul 08, 2009 7:58 pm

kanthos wrote:
kikedeolivos wrote:
Gargamel314 wrote:i think Korg UK may be 3 years... these warranties are provided by the local distributors (Korg USA, Korg UK, Korg Germany, etc) so just like the costs of products vary from country to country, so would the warranty. I would imagine it is because that distributor has to pay local service centers for service on their products, and not Korg, Inc in Japan.
Well, I think it's unfair for some.
Can't understand the big gap 6 months / 3 year warranty.

Here, the M50 61 is u$s 1450 taxes included: with that price difference from the one in the US you may think we could get at least 12 months...
It might be considered unfair if one company (Korg Japan) was handling all the distribution world-wide. They don't. Blame your local distributor for not being as good as other distributors.

Well...just to give you an example, Rolex and Omega (among other Swiss watch manufacturers) have the same warranty, no matter what Country you live in and, regardless the Country you bought any of those watches, they will service them under that warranty. I guess that Korg is a small firm compared to those but It would have been nice at least to include a policy to their distributors enforcing them to give 12 month warranty; I'm not asking for 3 years which would be awesome.

Thanks

jon@alesis · Post by **jon@alesis** » Thu Jul 09, 2009 12:12 pm

Hi,

a little known law in Europe is that absolutely ALL consumer goods have to be guaranteed for TWO years by EU law - no exception ...here is the press release...

The Directive lays down a common set of consumer rights valid no matter where in the European Union the goods are purchased. Central amongst these is that if goods are defective, or do not conform with the contract agreed at the time of purchase, consumers have a right of redress against the seller for two years after taking delivery of the goods. The consumer can request the goods be repaired, delivery of new goods, a price reduction on another purchase or a complete refund of their money. For six months after the delivery the burden of proof is on the seller not the consumer to prove that the goods sold conformed with the contract of sale and were not defective. The final seller who is responsible vis-à-vis the consumer, can under circumstances determined by the Member States hold the producer liable. Member States are allowed to have rules under their national law obliging consumers who wish to use their right of redress to inform the seller of any defect or lack of conformity in the goods within two months of them discovering it.

If you want the actual act it is under 1999/44/EC - so be careful buying extended guarantees!

2disbetter · Post by **2disbetter** » Tue Aug 25, 2009 7:45 am

Not to beat this dead horse, but I thought I'd add my two cents as I'm finding my way around the forums.

Living abroad at the moment, but with the unfailing certainty that I will live in the US soon, I've had to deal with warranty and shipping restrictions from Korg USA. Now while it's a pain, it's completely understandable, especially in todays economic climate.

Why are the warranty periods different? There have already been several great responses on this, but I'll add that your country's economy as well ability to service said items plays a huge part as well.

A company can be ruined quite easily from high failure rates due to warranty servicing. Not that Korg has these problems, but the fact that damage can occur in so many different ways doesn't help. Within the US Korg has a garuntee from the shipping companies that the goods will reach their destination intact. Once it leaves the states international law as well as that of your host country take effect, which Korg USA cannot control or might not be able to get such commitments from. You as the customer though don't care if it was damaged in shipping, or left the manufacture like that. All you want is a functioning product in a timely manner. When there are slow downs it wont be fedex or UPS that you bash but Korg.

So while it's simple to say you want the warranty afforded to other countries, it most likely isn't that easy.

2d