The selling point

kronoSphere · Post by **kronoSphere** » Thu Oct 22, 2015 1:24 pm

IMHO the way how the Kronos site is organizing the selling of banks of sounds does not give the envy to buy them. If only we could copy them from one kronos to another... but no. Until that some big positive changes happen I stop to buy more new banks. I think that how bad organized is the selling site of Korg is even more bad for Korg Company. At least with some changes the Korg Company will sell far more Kronos

GregC · Post by **GregC** » Thu Oct 22, 2015 1:56 pm

kronoSphere wrote:IMHO the way how the Kronos site is organizing the selling of banks of sounds does not give the envy to buy them. If only we could copy them from one kronos to another... but no. Until that some big positive changes happen I stop to buy more new banks. I think that how bad organized is the selling site of Korg is even more bad for Korg Company. At least with some changes the Korg Company will sell far more Kronos

this has been said about 100 times here. However, the 3rd parties are bearing the brunt of how their sales are impacted. They offer the biggest selection.

Bachus · Post by **Bachus** » Thu Oct 22, 2015 2:47 pm

kronoSphere wrote:IMHO the way how the Kronos site is organizing the selling of banks of sounds does not give the envy to buy them. If only we could copy them from one kronos to another... but no. Until that some big positive changes happen I stop to buy more new banks. I think that how bad organized is the selling site of Korg is even more bad for Korg Company. At least with some changes the Korg Company will sell far more Kronos

I mailed them last week, my Kronos has been burglared few weeks ago, and i want to buy a new one with the insurance money, however before buying i need to know if they would allow me to transfer all my EXS registered to my account to the new instrument... And blocking the stolen Kronos from access to stuff..

Still havent recieved an answer...

If they dont allow this, i will be seriously considering a different instument...

GregC · Post by **GregC** » Thu Oct 22, 2015 3:49 pm

Bachus wrote:
kronoSphere wrote:IMHO the way how the Kronos site is organizing the selling of banks of sounds does not give the envy to buy them. If only we could copy them from one kronos to another... but no. Until that some big positive changes happen I stop to buy more new banks. I think that how bad organized is the selling site of Korg is even more bad for Korg Company. At least with some changes the Korg Company will sell far more Kronos

I mailed them last week, my Kronos has been burglared few weeks ago, and i want to buy a new one with the insurance money, however before buying i need to know if they would allow me to transfer all my EXS registered to my account to the new instrument... And blocking the stolen Kronos from access to stuff..

Still havent recieved an answer...

If they dont allow this, i will be seriously considering a different instument...

I would have included a copy of the police report ( cross out any details they don't need to know).

Bald Eagle · Post by **Bald Eagle** » Thu Oct 22, 2015 5:23 pm

Bachus wrote: I mailed them last week, my Kronos has been burglared few weeks ago, and i want to buy a new one with the insurance money, however before buying i need to know if they would allow me to transfer all my EXS registered to my account to the new instrument... And blocking the stolen Kronos from access to stuff..

Unfortunately this is essentially the same as implementing a license transfer mechanism which they have been unable or unwilling to do. They really need to address this.

Bachus · Post by **Bachus** » Thu Oct 22, 2015 5:30 pm

GregC wrote:
Bachus wrote:
kronoSphere wrote:IMHO the way how the Kronos site is organizing the selling of banks of sounds does not give the envy to buy them. If only we could copy them from one kronos to another... but no. Until that some big positive changes happen I stop to buy more new banks. I think that how bad organized is the selling site of Korg is even more bad for Korg Company. At least with some changes the Korg Company will sell far more Kronos

I mailed them last week, my Kronos has been burglared few weeks ago, and i want to buy a new one with the insurance money, however before buying i need to know if they would allow me to transfer all my EXS registered to my account to the new instrument... And blocking the stolen Kronos from access to stuff..

Still havent recieved an answer...

If they dont allow this, i will be seriously considering a different instument...
I would have included a copy of the police report ( cross out any details they don't need to know).

Thats what i did, i guess they atleast wanted some proof..

So far i did not even receive a confirmation that they read my mail...

danatkorg · Post by **danatkorg** » Thu Oct 22, 2015 6:02 pm

Bachus wrote:
kronoSphere wrote:IMHO the way how the Kronos site is organizing the selling of banks of sounds does not give the envy to buy them. If only we could copy them from one kronos to another... but no. Until that some big positive changes happen I stop to buy more new banks. I think that how bad organized is the selling site of Korg is even more bad for Korg Company. At least with some changes the Korg Company will sell far more Kronos

I mailed them last week, my Kronos has been burglared few weeks ago, and i want to buy a new one with the insurance money, however before buying i need to know if they would allow me to transfer all my EXS registered to my account to the new instrument... And blocking the stolen Kronos from access to stuff..

Still havent recieved an answer...

If they dont allow this, i will be seriously considering a different instument...

First - I'm very sorry to hear that your Kronos was stolen. That's horrible.

I'm sure that Korg will be able to take care of this for you. In general, when I hear that users have sent an email but not received a reply for a long time, the mail didn't reach the appropriate people for some reason (e.g. incorrect address). I will happily look into this for you; please send me a copy of your original mail, including the address to which it was sent, at dan@korgrd.com.

DeltaJockey · Post by **DeltaJockey** » Fri Oct 23, 2015 5:00 am

I'd love to know why Korg allows you de-register and re-register licensing between computers with the Korg Legacy Collection but you can't do this with Kronos collections.

SeedyLee · Post by **SeedyLee** » Fri Oct 23, 2015 6:20 am

Terribly sorry to hear about your Kronos being stolen - I would be distraught if it happened to me.

Normally with software products, the onus is on the owner to keep reasonable backups of the data and licensing so they can be restored in the event of loss. For this reason, most insurance policies won't cover software such as the Kronos expansions, especially since software is somewhat of an intangible asset.

If you could at least insure them, in an event like this the insurance money would at least cover the cost of a replacement Kronos as well as sound libraries.

Unfortunately, like others, I'm hesitant to invest in something that is tied to a specific instrument and cannot be easily replaced.

michelkeijzers · Post by **michelkeijzers** » Fri Oct 23, 2015 9:39 am

DeltaJockey wrote:I'd love to know why Korg allows you de-register and re-register licensing between computers with the Korg Legacy Collection but you can't do this with Kronos collections.

I don't know exactly, but it is easier with software.

However, even on a synth it would be possible via some extra steps possibly:
- First deregister the sound library from your synth
- The synth should create some kind of encrypted verification file that the library really has been deregistered.
- This file can be sent to Korg (via some automated site)
- This will generate a new certificate file
- This certificate file can be copied to another Kronos to register the library.

The problem is that for stolen equipment this does not work. But Korg might be able some counter measures like:
- being able to install it anyway (with police proof) and offer the certificate file.
- on the stolen synth of course the library keeps existing. However Korg can blacklist the serial number and make sure that in the future not any new OS or library can be installed, or even worse, the synth becomes blocked after any update. However, maybe the new owner didn't know it was stolen, and Korg does not want to mingle in these legal issues.

Bachus · Post by **Bachus** » Tue Oct 27, 2015 4:11 am

danatkorg wrote:
Bachus wrote:
kronoSphere wrote:IMHO the way how the Kronos site is organizing the selling of banks of sounds does not give the envy to buy them. If only we could copy them from one kronos to another... but no. Until that some big positive changes happen I stop to buy more new banks. I think that how bad organized is the selling site of Korg is even more bad for Korg Company. At least with some changes the Korg Company will sell far more Kronos

I mailed them last week, my Kronos has been burglared few weeks ago, and i want to buy a new one with the insurance money, however before buying i need to know if they would allow me to transfer all my EXS registered to my account to the new instrument... And blocking the stolen Kronos from access to stuff..

Still havent recieved an answer...

If they dont allow this, i will be seriously considering a different instument...
First - I'm very sorry to hear that your Kronos was stolen. That's horrible.

I'm sure that Korg will be able to take care of this for you. In general, when I hear that users have sent an email but not received a reply for a long time, the mail didn't reach the appropriate people for some reason (e.g. incorrect address). I will happily look into this for you; please send me a copy of your original mail, including the address to which it was sent, at dan@korgrd.com.

Thanks Dan, i dont know if it was your doings, but i recieved an email yesterday confirming they recieved my mail and they are looking into it..

SeedyLee · Post by **SeedyLee** » Tue Oct 27, 2015 9:20 am

michelkeijzers wrote: I don't know exactly, but it is easier with software.

Perhaps the solution is that Korg need to have a minute amount of trust and confidence in its users. After all, it's possible to "pirate" many of these soundsets through resampling and by creating user banks, yet we haven't seen a deluge of pirated content.

I understand that Korg don't want to lose money through piracy, on the other hand, as a user I don't want to lose money should something happen to my Kronos or I chose to upgrade. Why should the risk lie exclusively with the purchaser?

GregC · Post by **GregC** » Tue Oct 27, 2015 12:00 pm

-

SeedyLee wrote:
michelkeijzers wrote: I don't know exactly, but it is easier with software.
1)Perhaps the solution is that Korg need to have a minute amount of trust and confidence in its users.

2)After all, it's possible to "pirate" many of these soundsets through resampling and by creating user banks, yet we haven't seen a deluge of pirated content.

3)I understand that Korg don't want to lose money through piracy, on the

4)other hand, as a user I don't want to lose money should something happen to my Kronos or I chose to upgrade. Why should the risk lie exclusively with the purchaser?

1)Perhaps the solution is that Korg need to have a minute amount of trust and confidence in its users.

-c'mon. That does not fly. Its not a trust argument. Kong would not be in business for +30 years selling consumer electronics successfully . They are clearly consumer/customer oriented.

2)After all, it's possible to "pirate" many of these soundsets through resampling and by creating user banks, yet we haven't seen a deluge of pirated content.

-Pirates are essentially lazy. Resampling is work and involves skill. Plus Kronos users are fairly sophisticated and would sniff out junky work.

3)I understand that Korg don't want to lose money through piracy, on the

- protecting IP ( intellectual property) is legal, and its nature is strict. Successful cos have strong legal representation and they own the 'process'. Likely Korg was not certain 5-6 yrs ago that the Kronos would be a success and the 3rd parties would take the risk to pump out a volume of quality sample libs. So , the potential issue could not be clearly forecasted. And cos simply don't change their process in mid stream. The structure has to be built in 5-6 yrs ago. This costs $$. Its not insignificant.

4)other hand, as a user I don't want to lose money should something happen to my Kronos or I chose to upgrade. Why should the risk lie exclusively with the purchaser?

- let the marketplace send the message to Korg and 3rd parties. Thats the organic way to address an issue. If you notice, the sample lib prices are decreasing. So the 'purchase risk ' is slowly decreasing.

kronoSphere · Post by **kronoSphere** » Tue Oct 27, 2015 12:30 pm

What a curious (and glorious ???) time than ours : A time when the sounds seem to be worth more money than the music itself. I remember, some years ago, but not so long ago, a Music Shop where when we had bought a syntheziser you could have access freely to any of its banks of sounds. All changes but what a happy, honest & precious time it was !

GregC · Post by **GregC** » Tue Oct 27, 2015 12:45 pm

kronoSphere wrote:What a curious (and glorious ???) time than ours : A time when the sounds seem to be worth more money than the music itself. I remember, some years ago, but not so long ago, a Music Shop where when we had bought a syntheziser you could have access freely to any of its banks of sounds. All changes but what a happy, honest & precious time it was !

The Kronos already is loaded with free sounds( over a 1000, I believe):
https://shop.korg.com/uploads/Support/K ... EFGSJ2.pdf

Back in the 90's , synths had room for maybe a few hundred. I don't recall any music store in the US having some type of free access to more Korg, roland, Yamaha, E-mu sounds. Maybe its different in your country

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