Korg Forums

Mainiax wrote:Getting a replacement sent, should have it in a week.
Retailer agreed that the key noises didnt seem right.

Nice! Let us know how the replacement does!

Well, the keyboard is back in my room now. The repair shop said they called Korg again and went through my video and Korg refused the replacement: "unfortunately since the tech and the KORG service department was unable to identify a manufacturer defect they are not going to be able to provide a ...

Latest from the repair shop is:

I inspected the keybed mechanisms and can find nothing amiss.
The keys are all plastic. There are no adjustments of any kind.
At this point there is not much more I can do.

They are checking with Korg to see if I can do a(nother) replacement.

I'll be very interested to hear the outcome of your Warranty Service. The repairman says he talked twice to a tech at Korg. "He could not suggest much to help me with your problem." I'm not sure if that means Korg doesn't think it's a problem. He's going to disassemble the keybed and inspect the ...

korgxe20 wrote:I just returned my xe20 back.

I'm past the window of returns with my retailer, so I took mine in for warranty service last week. We'll see what they have to say.

Csmellon wrote:just got my xe20
sounds great, documentation not so much.

I do NOT get the keyclicks shown in the video.

Good to hear - enjoy!

If you choose to return this one, what are you planning to buy instead ? That's part of my dilemma. I researched a lot of keyboards at this price point and this is my best fit. I love the (sometimes cheesy) accompaniment, the variety of sounds, and the overall feel of the keyboard. DenGNNJ ...

I'm really enjoying the Korg XE20, but I've had two in a row with keybed issues. Are there other XE20 owners that have experienced this? I'm trying to figure out if I should do a second replacement or if I'll just end up with a 3rd XE20 with noisy keys. Here are the noises on video - I'd describe ...

My Korg XE20 is connected to my Mac via USB. Works fine as a MIDI controller, but when I use it as an audio device (so I can record the sounds generated by the keyboard) it's very quiet. This is the waveform of the default piano at full velocity but I've tried several sounds and they're all quiet ...