Two New Sound Libraries Now Available

michelkeijzers · Post by **michelkeijzers** » Fri Oct 21, 2011 4:07 pm

For free items a registration is quite useless (on the other hand, I use it to know who are my users and to contact them directly in case of bugs for example). Maybe Korg has something similar: to be able to send emails, depending on the bought items or not.

But yes, they also could have combined the registration and buy 'screens'.

kron · Post by **kron** » Fri Oct 21, 2011 4:16 pm

michelkeijzers wrote: Can you give an example or define the better way

Allow purchase without any registration. E.g. check here:
https://shop.motifator.com/index.php/checkout/onepage/

1. Method 1: Here they allow checkout as a 'Guest'. It has some advantages such as people can then buy libraries and gift them to their friends owning Motif.

2. Method 2: Allow offline (later) registration and 'open up' the libraries after entering the registration code which can be used only once.

3. Method 3: Include some form of digital signature to prevent piracy and do not bother at all. I don't think piracy is a huge risk to KORG because these libraries are useless for keyboards other than Kronos. Even if a small % of users try and misuse, that shouldn't be a big deal.

4. Many other... that's enough free advice to KORG today

kron · Post by **kron** » Fri Oct 21, 2011 4:17 pm

Also you know something, that forces users to register. E.g. if I'm planning to sell Kronos after 2 months, I'd keep it unregistered and let the new user register it to get the benefit of warranty.

danatkorg · Post by **danatkorg** » Fri Oct 21, 2011 5:05 pm

Megakazbek wrote:Asking for registration (for things like downloading free OS updates) is very stupid decision. I (and I'm sure most other people) hate everything that requires any kind of registration, and it's sad that Korg management doesn't understand this. Make it easy for people, not put obstacles before them, especially if those people paid your company thousands of dollars.
Especially when they are asking for both public ID and serial number. Come on, why the hell you need both... I have to completely remove Kronos from its place to take a look at its back panel to read the serial number, and without it Korg doesn't allow me to register... it's very silly.

Serial number is attached to the mechanical hardware. Public ID is attached to the internals. Certain service procedures might separate the two. It's best to have both.

As far as needing to remove the KRONOS from its position in your studio to find the serial number: I would strongly advise anyone with music gear to keep records of the serial numbers of every single item in case of loss or theft. I certainly do.

Registration is required for several reasons. Paramount to this is that EXs options are individually authorized according to public ID. We keep records of purchases so that you can re-download items later if necessary. We'd also simply like to know who are users are.

Best regards,

Dan

danatkorg · Post by **danatkorg** » Fri Oct 21, 2011 5:08 pm

TSUNAMI wrote:FAIL ...

This process needs to be simplified ... using safari it seems to go in an unending loop where it wants me to register .... then it wont load up the checkout .... hhhmmmm

Needs sorting KORG !!!!

I'm sorry that you've had difficulties with the site. I'm told that this should be fixed now. Please try again when you have a chance, and let me know if it works properly for you.

Vlad_77 · Post by **Vlad_77** » Fri Oct 21, 2011 5:16 pm

michelkeijzers wrote:
kron wrote:I don't understand why in the world the registration requirement is mandatory. This doesn't achieve anything but complicates the workflow. Stupid business management folks sometimes tend to over engineer the technicalities. It is so much easy to sell simple things better.

Is there a return policy related to purchases of these libraries?

I'm holding off buying these until 1.5 is out.
Can you give an example or define the better way, before starting to offend Korg?

I also am not sure why there is a registration, because it probably is a PCG and these can be saved from any Kronos and read by any (other) Kronos. Unless there is information in the PCG containing information about the user ID.

I have no clue if PCG Tools would work with such file in that case. And I defeneately do not want people to copy (illegaly) PCG content from original PCG in this case.

Michel,

I don't think anyone's intent is to offend Korg. But there is and continues to be problems purchasing these sounds and it seems to me at least that Korg wants to sell these, so, why make it so obtuse? Our registrations are tied to our names and serial numbers. If I sell my Kronos (NEVER) the two year warranty I have on it is non-transferrable. I have registered the product and it seems to me that it should be a simple matter to pop in my name, the serial number, and the global ID. I have tried four times with various combinations and permutations of browsers, changing letter case, and invoking every deity known and yet to be known and STILL I am caught in the loop. I buy a lot of stuff online and I have never seen such a convoluted bit of strange - EVER.

As I stated, I HOPE that the OS update goes more smoothly. I really want those extra banks ad OFFICIAL support for me to go ahead and add in 2 more Gb of sample ram. It's a bit frustrating to program a new patch and have to decide to dedicate ONE bank to EITHER HD-1 or EXi. With the update, I will be able to REALLY explore the innards of this beautiful instrument.

All respect to your tools Michel - and they seem EXCELLENT - I need freedom of workflow for the creation of patches. So, I am really wanting Korg to get this purchasing thing fixed before the OS update is released.

Really Michel, our frustration is not AT Korg. Rather the frustration stems from the fact that some of us cannot BUY these cool sounds from Korg - big difference.

Ahimsa,
Vlad

RonF · Post by **RonF** » Fri Oct 21, 2011 6:42 pm

So....how about some reviews from those who have purchased and installed the libraries???

Megakazbek · Post by **Megakazbek** » Fri Oct 21, 2011 7:18 pm

danatkorg wrote:Serial number is attached to the mechanical hardware. Public ID is attached to the internals. Certain service procedures might separate the two. It's best to have both.

Why do you need serial number of my Kronos to sell me libraries?

danatkorg wrote:Registration is required for several reasons. Paramount to this is that EXs options are individually authorized according to public ID.

That justifies only requirement of public ID (but not registration) and only in case of someone actually purchasing something (but not for free OS updates).

danatkorg wrote:We keep records of purchases so that you can re-download items later if necessary.

So just send me a secret link to re-download my items. Again this does not require any kind of registration.

danatkorg wrote:We'd also simply like to know who are users are.

You want to get some meaningless statistics by annoying your users with totally unnecessary hassle. I very appreciate your care about me.

danatkorg · Post by **danatkorg** » Fri Oct 21, 2011 7:21 pm

Megakazbek wrote:
danatkorg wrote:We'd also simply like to know who are users are.
You want to get some meaningless statistics by annoying your users with totally unnecessary hassle. I very appreciate your care about me.

As shown by my involvement in this forum over many years, I am very open to discussion. However, mutual respect is a requirement for fruitful conversation between any two people. When you choose to offer that, I'll be happy to respond.

TSUNAMI · Post by **TSUNAMI** » Fri Oct 21, 2011 7:41 pm

Fixed it now is, Thanks Dan ... of to load up NuElectro !!!

danatkorg wrote:
TSUNAMI wrote:FAIL ...

This process needs to be simplified ... using safari it seems to go in an unending loop where it wants me to register .... then it wont load up the checkout .... hhhmmmm

Needs sorting KORG !!!!
I'm sorry that you've had difficulties with the site. I'm told that this should be fixed now. Please try again when you have a chance, and let me know if it works properly for you.

jazlover · Post by **jazlover** » Sat Oct 22, 2011 7:48 pm

The combi are nice... Thanks!

Laste7 · Post by **Laste7** » Sat Oct 22, 2011 10:00 pm

I bought KRS 04....and it's great. I had also some problems buying it, but thanks to Bill from Korg USA (very good service!!!) who emailed me, 5 minutes after he recognized that the system did not accept my credit card (I am from Europe) and solved the problem.

What is the problem with registering? You can delete your Kronos from your account when selling it. And to be honest, if you plan to sell your Kronos within two years, why did you buy it????
For the warranty, you have an invoice with a date.

I can't here that grumbling about vanities anymore....

kron · Post by **kron** » Sun Oct 23, 2011 3:33 am

Laste7 wrote: What is the problem with registering? You can delete your Kronos from your account when selling it. And to be honest, if you plan to sell your Kronos within two years, why did you buy it????
For the warranty, you have an invoice with a date.

I can't here that grumbling about vanities anymore....

Read here:
http://www.korg.co.uk/support/warranty/ ... y_info.php
"the warranty period is twelve (12) months from the date on which the FIRST customer purchased the product from New and covers both parts and labour. It is non transferable and only applicable in the country of purchase."

The problem with warranty is with some these illogical and old school policies. What's the warranty has to do with who owns items and from which country it has been purchased from? Learn from Apple - their warranty is associated with the machine, worldwide, irrespective of any number of owners. Look at resell value of Macs - it never drops below certain % points.

Why to buy it if plan to sell (and I said 2 months not 2 years)? Use common sense! I typically buy equipments for a project or two. Some people like me are on the move due to their jobs and carrying items oversees means cost of transport + customs + duties = Nonsense. Resell value is much better for products where warranty is bundled.

Hope that helps my friend?

Laste7 · Post by **Laste7** » Sun Oct 23, 2011 11:37 am

ok, that's strange. Warranty in Germany is 2 years from the first purchase date. Doesn't matter if it is the second owner or the third.
But that is a law, the companies have to do it.

Perhaps, you should buy from a german company the next time

DaveBoulden · Post by **DaveBoulden** » Sun Oct 23, 2011 12:14 pm

kron wrote:Learn from Apple - their warranty is associated with the machine, worldwide, irrespective of any number of owners. Look at resell value of Macs - it never drops below certain % points.

Don't think you are not paying for that... it's one of the reasons a Mac costs considerably more than a PC of the same spec (except for the OS).