Kronos 88 and RH3 keyboard faulty

[j.asal]

I hope they'll find a solution soon. Does anyone know if Korg already addressed the data wheel problem? That is if my Kronos really needs to be replaced does the new one come with an upgraded data wheel or with the same cheapo plastic s**t?

[michelkeijzers]

I hope they'll find a solution soon. Does anyone know if Korg already addressed the data wheel problem? That is if my Kronos really needs to be replaced does the new one come with an upgraded data wheel or with the same cheapo plastic s**t?

The data wheel is already long ago solved. You can get a new one (probably through the store you bought it or dealer). Otherwise you probably have to contact Korg.

[Bruce Lychee]

I hope they'll find a solution soon. Does anyone know if Korg already addressed the data wheel problem? That is if my Kronos really needs to be replaced does the new one come with an upgraded data wheel or with the same cheapo plastic s**t?

They redesigned the data wheel, eliminating the tape used before and replacing it with extra tabs. The top will look exactly the same as the old design and it is made out of the same cheap plastic.... But I don't think it will fall off anymore.

[michelkeijzers]

I hope they'll find a solution soon. Does anyone know if Korg already addressed the data wheel problem? That is if my Kronos really needs to be replaced does the new one come with an upgraded data wheel or with the same cheapo plastic s**t?

They redesigned the data wheel, eliminating the tape used before and replacing it with extra tabs. The top will look exactly the same as the old design and it is made out of the same cheap plastic.... But I don't think it will fall off anymore.

Confirmed, also it doesn't wiggle as much, some miss the hole.

[phonkin]

Hi all

I am considering bying a Kronos88, but I am concerned with the RH3 issue of note cut-off's. Does Korg test (now) the 73's and 88's before shipping, specifically for this issue?

I would like to avoid sending it back and waiting for repair...

Thanks

Ad

I've sent back 2 kronos. Now and then I visit music shops to check their kronos.
most of the time the salesmen don't know about the issue. I open their eyes.
until now all the ones I checked suffer the note cutoff virus.

[PianoManChuck]

Hi all

I am considering bying a Kronos88, but I am concerned with the RH3 issue of note cut-off's. Does Korg test (now) the 73's and 88's before shipping, specifically for this issue?

I would like to avoid sending it back and waiting for repair...

Thanks

Ad

I've sent back 2 kronos. Now and then I visit music shops to check their kronos.
most of the time the salesmen don't know about the issue. I open their eyes.
until now all the ones I checked suffer the note cutoff virus.

I've sent 2 back as well! My current one also has the problem but not quite as bad.

[Ten2One]

Well, I went to GC tonight and looked at the 88 key they had on display and the gaps between the keys was terrible! About every 5 or 6 keys had a noticeably larger gap and I was able to reproduce the note cutoff problem with regularity. I showed the salesman and he could see the keys bounce as well. They had a M-50 88 key and the gap problem was worse than on the Kronos.

In light of the insight I have gained from this list I have cancelled my order and I've decided to wait until I find out what Korg is going to do about the faulty keyboard. I don't want a software solution where the engine ignores velocity below a certain point or something like that.

I'll might even wait for NAMM now and see what other companies have to offer which is unfortunate because I love the way the Kronos sounds but with the problems and Korg's lack of "official" response I can't lay out that kind of cash at this time.

I thought about the 61 key version but I'm looking for something to be the hub of my system not a module with keys that I trigger from my Kurzweil PC2X.

If my reasoning seems overly cautious feel free to offer suggestions to alleviate my fears. I do love the Kronos sound I'm just concerned about the quality of the build.

Ten2One

[Sina172]

Well, I went to GC tonight and looked at the 88 key they had on display and the gaps between the keys was terrible! About every 5 or 6 keys had a noticeably larger gap and I was able to reproduce the note cutoff problem with regularity. I showed the salesman and he could see the keys bounce as well. They had a M-50 88 key and the gap problem was worse than on the Kronos.

In light of the insight I have gained from this list I have cancelled my order and I've decided to wait until I find out what Korg is going to do about the faulty keyboard. I don't want a software solution where the engine ignores velocity below a certain point or something like that.

I'll might even wait for NAMM now and see what other companies have to offer which is unfortunate because I love the way the Kronos sounds but with the problems and Korg's lack of "official" response I can't lay out that kind of cash at this time.

I thought about the 61 key version but I'm looking for something to be the hub of my system not a module with keys that I trigger from my Kurzweil PC2X.

If my reasoning seems overly cautious feel free to offer suggestions to alleviate my fears. I do love the Kronos sound I'm just concerned about the quality of the build.

Ten2One

While I truly appreciate your concerns, here, and really feel for you....realize that the issues people are having here are less than 2%.

The KRONOS I have doesn't have ANY of these issues whatsoever, and none of my friends have this issue, either....

To those that do, I feel for you and I hope Korg helps you out and solves this issue.....

Ultimately the decision is yours, but why would you disqualify yourself from owning one of THE BEST keyboards out there when you don't even know if your keybed has this issue or not?

That's like backing out from your dream home, all because someone said a bedroom door doesn't seem to close all the way and you haven't even seen the house yet, other than the pictures you saw online....

Don't give in to your fears and let the experience of others determine your decisions....you want the KRONOS, and you had one on order, at least give it a chance.....and if it doesn't respond the way you like, take it back...

Sina

[Bertotti]

Sina, it's simple, for some of us it is a lot of money and any gamble is to big to waste my cash on. I'll wait or find an alternative once the cash is saved. I feel for anyone who can't understand that. Also I don't buy into the less then 2% deal, no proof, but a shadow of a doubt is all it takes to put me on guard.

[Ten2One]

Sina, thank you for your prospective and I'm glad you don't have any problems with your Kronos. However, when the floor model had all the problems that have been discussed here it leads one to believe that the problem is greater than 2%. I realize that most of the posts here are from those who have problems and that reading them can produce an unrealistic view of the situation.

But, some are having problems and Korg has acknowledged "unofficially" they are aware of problems. Still, the possibility of spending this amount of cash only to have to take it to a repair center and wait for who knows how long is not very appealing. I might get one that doesn't have problems like you did, but it seems more and more are becoming aware of these issues and I'm convinced the percentage of reported faulty keybeds will increase.

An offical Korg statement would be benifical but that won't happen until mid-December or later. So, right now I'm in limbo - until Korg addresses these issues I don't need the possible frustration. I'll get one when Korg "officially" states how these problems will be handled. GC has a 14 day return policy and it would be just my luck that the problems would show up on day 15!

Ten2One

[Sina172]

Sina, it's simple, for some of us it is a lot of money and any gamble is to big to waste my cash on. I'll wait or find an alternative once the cash is saved. I feel for anyone who can't understand that. Also I don't buy into the less then 2% deal, no proof, but a shadow of a doubt is all it takes to put me on guard.

A lot of money....OK. Compared to WHAT?

What keyboard is on the market today that compares even REMOTELY to what KRONOS is capable of?

Let me give you a little perspective, here on WHAT "a lot of money" is:

http://www.ebay.com/itm/USED-KORG-MS-20 ... 425wt_1884

That is an MS20. An ORIGINAL MS20 on the USED market selling for $1700. It's monophonic, which means you would need 48 of them, to equal what KRONOS is capable of, since the MS20 in KRONOS is 48-Voices, and even THEN you STILL won't match what KRONOS can do, because it sounds BETTER than the real thing! $1700 x 48. You do the math...

I took out a loan to get my OASYS. A loan. I made minimum monthly payments and I ran into a situation to be able to pay it off....That was back in 2007...

I want you to realize something:

If you are not making the money you desire to afford what you want, then something within YOU has to change....

Your thoughts have feelings, your feelings over time, lead to beliefs, and your beliefs lead to actions, which finally create results...

If you want things in your life to change, you have to change things in your life...The very foundation of that change is in your thoughts....

Just some food for thought. Take it or leave it....the advice is there...

Sina

[michelkeijzers]

Sina, there also a lot of people who don't earn money with music, at least not money to live from. And those people choose also not to live from it.

One reason I don't live form it (beside having a good job myself), is that for me it is a hobby and I can afford myself not to compromise on anything (regarding selections of gigs, music we make with the band etc).

In that case, the price of a synth is not just a matter of profit you can make with it. It's just how much someone wants to give for a synth.

[billysynth1]

LOL

[Bertotti]

Sina. As for Kronos yep it has a lot but not being a pro and this being an expensive toy to play around with my money will be spent on something that fits my ideas of reliability and craftsmanship. I need to do a little research but for tone and sounds I bet I can get most of a Kronos out of that lionstracs groove XR so there are options out there and in this world I doubt you'll ever get any two devices that will be a true apples to apples comparison. I appreciate the input though. Thanks

Don't get me wrong I still want a Kronos but I will be confident in its operation and reliability before I ever buy.

Edited to remove some replies. I won't waste
Y time or anyone else's here if at all possible.

[DZarob]

How could the percentage be only 2%?

We just had two people in the last 20 threads or so say how they've already returned 2 Kronos keyboards each that both had this problem, and they are already on their 3rd. And it also has the problem.

I would bet that the people not having problems have a heavier style of playing. Maybe they don't ever play soft piano passages? Or just their style is different in such a way that the problem doesn't present itself. Or maybe they are playing in colder environments? Some have said the problem doesn't happen below certain temperatures. Cold garages? Maybe humidity makes a difference in the rubber contacts?

I'm on my second Kronos and I have note cute off problems. And again, the 88 key Kronos sitting at the Guitar Center a few miles from me also has the problem.

Let's hope for a fix from Korg soon.