Kronos 88 and RH3 keyboard faulty

michelkeijzers · Post by **michelkeijzers** » Thu Jan 26, 2012 8:03 pm

RAM is not made by Korg so only testing that some type will work cost some testing time for Korg.

PianoManChuck · Post by **PianoManChuck** » Fri Jan 27, 2012 1:48 am

I've had my Kronos 88 back for a couple of hours now after having the keybed replaced with the new one. No more problem(s)! I've written up a more detailed report on the "Kronos RH3 Keybed Fix" thread.

At this point, I may stop monitoring this particular thread as it really no longer applies... and I'm glad to see this thread finally dying out.

Bruce Lychee · Post by **Bruce Lychee** » Fri Jan 27, 2012 2:26 am

PianoManChuck wrote:I've had my Kronos 88 back for a couple of hours now after having the keybed replaced with the new one. No more problem(s)! I've written up a more detailed report on the "Kronos RH3 Keybed Fix" thread.

At this point, I may stop monitoring this particular thread as it really no longer applies... and I'm glad to see this thread finally dying out.

Did you have to recreate the problem for the tech?

PianoManChuck · Post by **PianoManChuck** » Fri Jan 27, 2012 2:36 am

Bruce Lychee wrote:
PianoManChuck wrote:I've had my Kronos 88 back for a couple of hours now after having the keybed replaced with the new one. No more problem(s)! I've written up a more detailed report on the "Kronos RH3 Keybed Fix" thread.

At this point, I may stop monitoring this particular thread as it really no longer applies... and I'm glad to see this thread finally dying out.
Did you have to recreate the problem for the tech?

Actually, no... because I brought my Mackie mixer in to be fixed last month and complained about my Kronos double-triggering but he'd not heard anything about that (at the time). Once Korg announced a fix, he was good to go. But I believe that he actually reproduced the double-trigger problem himself when I brought it in, because once he replaced the keybed, he tried it and said "no more double-trigger"... but he wouldn't let me have my Kronos back that day, he wanted another day for "testing".

But for everyone else... I'm not sure if you'd have to prove the problem to your service center or not. I mean, if you have an intermittent problem, wouldn't they have to take your word if they can't reproduce it? After all, packing up a Kronos and dragging it to your service center to be without it for some length of time is not something most people would do if they don't have a legitimate complaint about it.... would they?

Bruce Lychee · Post by **Bruce Lychee** » Fri Jan 27, 2012 2:46 am

Personally, I think anyone with the original RH3 should be able to have it replaced for the revised RH3 at Korg's expense, but I'm not sure that is going to happen. They clearly saw a problem with the original design or they wouldn't be changing it going forward.

In any case, mine will be going in shortly. Glad to hear yours is good to go.

Ten2One · Post by **Ten2One** » Fri Jan 27, 2012 3:41 am

Well, I ordered another k88 tonight from GC and they are drop shipping it to me and it should be here next week. I hope it doesn't have the keybed issue but I'm 99% sure it will have. I called the nearest korg service center and was told it will be 4 to 6 weeks to get it back because they are so backed up.

I'm really glad to be getting a k88 again and to finally know what the plan is for the 1% of us who can't get a good one no matter how many we buy!

Nothing out there comes close to the kronos IMHO.

Ten2One

Meros62 · Post by **Meros62** » Fri Jan 27, 2012 6:09 am

Ten2One wrote:Well, I ordered another k88 tonight from GC and they are drop shipping it to me and it should be here next week. I hope it doesn't have the keybed issue but I'm 99% sure it will have. I called the nearest korg service center and was told it will be 4 to 6 weeks to get it back because they are so backed up.

I'm really glad to be getting a k88 again and to finally know what the plan is for the 1% of us who can't get a good one no matter how many we buy!

Nothing out there comes close to the kronos IMHO.

Ten2One

Don't be pessimistic, I had the same pessimistic before having the 2nd Kronos, but I am sure that Korg have replaced the old keybed with new keybed in the latest Kronos versions, you will feel the difference when you will put your fingers on the keyboard, good luck

Ten2One · Post by **Ten2One** » Fri Jan 27, 2012 6:48 am

Thanks for the encouragement but I'm sure the one I'm getting is from stock before the fix, they just had it shipped from another GC store that already had one. Of course I'll be thrilled if it works as it should but I'm willing to take it to a service center for the new keybed if it needs one. The 4 to 6 week wait really sucks but it will be worth it to have a kronos that that performs as it should.

Ten2One

Kim · Post by **Kim** » Fri Jan 27, 2012 2:58 pm

There has been a debate on the other RH3-thread about whether the 1.5.2 OS update is necessary when the keybed is exchanged or not.

My tech guy told me, that when the 1.5.2 update is installed, it opens up a new tab in the service menu. The service menu is only available for Korg's own personnel and authorized service people (and no, he didn't tell me how to get in there). In this menu you can choose between two options: have the feel of the old keybed or the feel calibrated for the new one.

He didn't know, what the difference in feel is, and he didn't try it out either. But it seems that if the "feel" for the keyboard is fine, it isn't necessary to upgrade to the 1.5.2 OS-version at all. Mine was upgraded automatically to the 1.5.2-version. Still need to try it out this evening.

I hope this clarifies the issue, or as Korg Forum behaviour has shown in the past, will stir this debate even further ;D

michelkeijzers · Post by **michelkeijzers** » Fri Jan 27, 2012 3:17 pm

Kim wrote:There has been a debate on the other RH3-thread about whether the 1.5.2 OS update is necessary when the keybed is exchanged or not.

My tech guy told me, that when the 1.5.2 update is installed, it opens up a new tab in the service menu. The service menu is only available for Korg's own personnel and authorized service people (and no, he didn't tell me how to get in there). In this menu you can choose between two options: have the feel of the old keybed or the feel calibrated for the new one.

He didn't know, what the difference in feel is, and he didn't try it out either. But it seems that if the "feel" for the keyboard is fine, it isn't necessary to upgrade to the 1.5.2 OS-version at all. Mine was upgraded automatically to the 1.5.2-version. Still need to try it out this evening.

I hope this clarifies the issue, or as Korg Forum behaviour has shown in the past, will stir this debate even further ;D

Strange that users cannot select it themselves, doesn't really sound like an option that should be secret or contains proprietary information.

CaptLego · Post by **CaptLego** » Fri Jan 27, 2012 3:20 pm

Kim wrote:There has been a debate on the other RH3-thread about whether the 1.5.2 OS update is necessary when the keybed is exchanged or not.

My tech guy told me, that when the 1.5.2 update is installed, it opens up a new tab in the service menu. The service menu is only available for Korg's own personnel and authorized service people (and no, he didn't tell me how to get in there). In this menu you can choose between two options: have the feel of the old keybed or the feel calibrated for the new one.

He didn't know, what the difference in feel is, and he didn't try it out either. But it seems that if the "feel" for the keyboard is fine, it isn't necessary to upgrade to the 1.5.2 OS-version at all. Mine was upgraded automatically to the 1.5.2-version. Still need to try it out this evening.

I hope this clarifies the issue, or as Korg Forum behaviour has shown in the past, will stir this debate even further ;D

I'm wondering how this works out going forward. What happens when you need to reinstall or update your operating system. Did they give you a copy of 1.5.2 ? When 1.6 comes out how will it know if you need calibration for the old vs. new keybed?

michelkeijzers · Post by **michelkeijzers** » Fri Jan 27, 2012 3:41 pm

CaptLego wrote:
Kim wrote:There has been a debate on the other RH3-thread about whether the 1.5.2 OS update is necessary when the keybed is exchanged or not.

My tech guy told me, that when the 1.5.2 update is installed, it opens up a new tab in the service menu. The service menu is only available for Korg's own personnel and authorized service people (and no, he didn't tell me how to get in there). In this menu you can choose between two options: have the feel of the old keybed or the feel calibrated for the new one.

He didn't know, what the difference in feel is, and he didn't try it out either. But it seems that if the "feel" for the keyboard is fine, it isn't necessary to upgrade to the 1.5.2 OS-version at all. Mine was upgraded automatically to the 1.5.2-version. Still need to try it out this evening.

I hope this clarifies the issue, or as Korg Forum behaviour has shown in the past, will stir this debate even further ;D
I'm wondering how this works out going forward. What happens when you need to reinstall or update your operating system. Did they give you a copy of 1.5.2 ? When 1.6 comes out how will it know if you need calibration for the old vs. new keybed?

That could be handled by an internal setting (on the SSD?). Then OS 1.6 could be supporting both settings (old/new keyboard feel).

RogerL · Post by **RogerL** » Fri Jan 27, 2012 5:00 pm

Does anyone know if Korg is planning on making this fix standard on all new RH3 keyboards? or just making the fix as problems occur?

Would be nice if Korg were to say that on this date, all new RH3 keyboards are now built differently to include the fix so that future buyers dont have to worry about it. Also, are they including new and improved keyboards on the SV1? which I believe uses the same board as the Kronos.

would be nice if Korg was a little more open about the changes and their plans for future keyboards.

My two cents.

Bruce Lychee · Post by **Bruce Lychee** » Fri Jan 27, 2012 6:57 pm

Kim wrote:There has been a debate on the other RH3-thread about whether the 1.5.2 OS update is necessary when the keybed is exchanged or not.

My tech guy told me, that when the 1.5.2 update is installed, it opens up a new tab in the service menu. The service menu is only available for Korg's own personnel and authorized service people (and no, he didn't tell me how to get in there). In this menu you can choose between two options: have the feel of the old keybed or the feel calibrated for the new one.

He didn't know, what the difference in feel is, and he didn't try it out either. But it seems that if the "feel" for the keyboard is fine, it isn't necessary to upgrade to the 1.5.2 OS-version at all. Mine was upgraded automatically to the 1.5.2-version. Still need to try it out this evening.

I hope this clarifies the issue, or as Korg Forum behaviour has shown in the past, will stir this debate even further ;D

The service menu actually uses the term "feel? I'm waiting for my tech to call me back, but there must be a more technical description provided to the techs. We already have velocity settings. Furthermore, why wouldn't there be instructions for the tech to test both out or ask the customer which he prefers? It sounds like the techs just make a random choice and if it works, they go with it. That doesn't make sense. Is it possible those calibrations are there to account for the old RH3 and new RH3? If they don't plan on changing out all the old ones, it would make sense to have a setting for that.

I talked to Korg this morning and they confirmed the hardware change will be made on all Kronos RH3s going forward. They didn't know anything about the OS.

aron · Post by **aron** » Fri Jan 27, 2012 7:15 pm

As a guess I would bet it's similar to the "action" setting on the Kurzweil PC3. It's really probably just one more input scaling or curve for a keyboard action that is applied before it hits the main engine.