Unacceptable Download Speed on KORG.SHOP.COM. PLEASE HELP.

Jeremy Bender · Post by **Jeremy Bender** » Sat Jan 31, 2015 9:45 am

Left mine going all night and just checked and it has barely got to 0.5gb and seemed to have locked up.

Have started it again and its woefully slow - latest estimate is more than 4 days to download...

kronoSphere · Post by **kronoSphere** » Sat Jan 31, 2015 10:06 am

in 2015 : a so slow speed like this is not very... kind

IAA · Post by **IAA** » Sat Jan 31, 2015 10:25 am

Mine's been going for 14 hours and is 25% of way through. It's a pity, I have already paid and it's frustrating to not be able to play it till Monday....at this rate...
Has anyone actually played it yet???

Derek Cook · Post by **Derek Cook** » Sat Jan 31, 2015 10:49 am

With my broadband speeds in the wild west of Wales, I think I will wait for the initial clamour to die down. I'll check it out in a few weeks.

danmusician · Post by **danmusician** » Sat Jan 31, 2015 10:56 am

Derek Cook wrote:With my broadband speeds in the wild west of Wales, I think I will wait for the initial clamour to die down. I'll check it out in a few weeks.

Rural Pennsylvania isn't any better. Would be nice to have a "DVD by mail" option...

oldguy29 · Post by **oldguy29** » Sat Jan 31, 2015 11:15 am

I paid my $249 and now I cannot download this package. Start Fridday 5am download disconnect at 10am, start again 10am Friday went till 4am Saturday when after 4.1gb it failed again. Started again even slower than before. Korg please give us the option to have a DVD mailed to us who purchase this new package. I feel that Korg just stole my $249

oldguy29 · Post by **oldguy29** » Sat Jan 31, 2015 11:19 am

besides the apparent problem with Korg servers, this is just too big a file to offer for download. Make it into smaller files so there is less chance of failure when downloading . Also people who paid for this package should get priority over ones just sampling it.

GregC · Post by **GregC** » Sat Jan 31, 2015 11:25 am

oldguy29 wrote:I paid my $249 and now I cannot download this package. Start Fridday 5am download disconnect at 10am, start again 10am Friday went till 4am Saturday when after 4.1gb it failed again. Started again even slower than before. Korg please give us the option to have a DVD mailed to us who purchase this new package. I feel that Korg just stole my $249

Buying it up front is not what I do with anything

The best way is to D/l the demo first. Have success with that, then go back and pay, get your license code

But you need not worry. In a few days, the D/L traffic will lessen and folks can have a better experience.

This reminds me of when Apple launches a new IOS. Everyone seems to go crazy D/L it, Internet goes to hex x for a few days, then afterwards it's no problem

bkane · Post by **bkane** » Sat Jan 31, 2015 11:36 am

I am having same issue with the EXs17 and Exs18 downloads. Paid for the package last night, and have not been able to get past 5 or 10% of download
Has anyone on the board successfully downloaded the file?
If so - being that this is a publicly available file that is secured through registration keys - would anyone be willing to post in a dropbox or google drive folder for the other users?
Seems like it would help alleviate some of the load on the korg download servers while they figure out how to improve the situation.

jeremykeys · Post by **jeremykeys** » Sat Jan 31, 2015 12:59 pm

danatkorg wrote:First - I've sent the korg.com admins a note pointing out this issue.
That said:

lonelagranger wrote:I am sorry but that is just crap on Korgs part. Especially after they have taken your money. Unbelievable. And then people have the audacity to say we should not complain. How do you get anything done in companies like this if you don't complain. People have lost site of the fact that they are the customer and it is up to the company to cater to them, not the other way around. I love my Kronos. Korg is a good company. But if something is not right it is not right. We can say so.
As far as I can tell, no-one in this thread has told you not to complain. Unclear what you're referring to here. However, in general, it's probably better to be polite. My experience is that this works much better than ranting - especially if someone is just ranting on someone else's behalf. Outrage really isn't that useful in these cases, in my opinion. Just my 2 cents.

@Danatkorg: Is there any chance you might be able to talk to someone at Korg about having it all put onto DVDs? Some of us would love to have the new sounds but cannot afford to have their internet tied up for so long.

Thanks
Jeremykeys

jeebustrain · Post by **jeebustrain** » Sat Jan 31, 2015 2:56 pm

If anyone from Korg's infrastructure team is looking, they should consider hosting some of these large downloads through cloudfront (AWS) or another large storage provider that offers geocaching (storing localized copies around the world in different datacenters to shorten latency). They offer scalable bandwidth for things like this. We also utilize Akamai to geocache some of our large (mostly static) web applications as well, and have had pretty good luck. It's not cheap, but it's the way most of the big boys do it. Even Microsoft and Facebook cache content with Akamai.

Just my 2 cents.

If I decide to buy this, I'll likely wait until demand is down before I plunk down my money.

SND4812 · Post by **SND4812** » Sat Jan 31, 2015 3:17 pm

[quote]But you need not worry. In a few days, the D/L traffic will lessen and folks can have a better experience.

This reminds me of when Apple launches a new IOS. Everyone seems to go crazy D/L it, Internet goes to hex x for a few days, then afterwards it's no problem[/quote]

@Greg: I don’t think it can be compared with Apple downloads. In most cases Apple software shipments have been handled in a professional manner in the last years. Here at the KORG store I always had to wait for hours and hours when downloading demos. That’s the reason, why I tried out only plenty of them. The Problem not only exists in times, when a lot of people are interested in a special Super Piano that has been announced some days before. The problem exists since many years because the KORG hardware equipment is not sufficient to run a shop. But not only the hardware. It is the way how they communicate with the customer. Every shop in the web I know sends out a confirmation mail and a receipt after you have bought something. Here at KORG you get nothing but some technical lines. Left alone with a several day download.

fuse · Post by **fuse** » Sat Jan 31, 2015 3:38 pm

The speed of the site is pretty low atm.
I even can't make a purchase because the shopping cart page won't display.

The way the site is setup is pretty poor tbh. (And using IIS as webserver isn't that sensible as well)
Just have the download files be put in a cloud distributing service spanning the globe. That will cost a bit but if you lose sales because of an unresponsive site is even more expensive.

gboser · Post by **gboser** » Sat Jan 31, 2015 4:11 pm

Comparing this to an Apple software release is ridiculous. This isn't close to being a demand issue. It has to do with making the decision to run a website on a piece of crap, entry-level GoDaddy type hosting environment.

It blows my mind that a company who has known for a very long time that web-based downloads were going to be their primary distribution model for new software releases didn't invest any time whatsoever learning how one should go about setting up a reliable, cloud-based system.

If anyone at Korg really understood the issues involved, they wouldn't have wasted the time splitting the download into two packages because they would know that trimming less than 1gig off of the original download wouldn't help reduce sub 40k speeds.

All it has done for me is get my a tad bit closer to the 50% mark before it tells me it failed and I need to start from scratch (for the fourth time).

SanderXpander · Post by **SanderXpander** » Sat Jan 31, 2015 6:45 pm

For those who are attempting to download, at least use a download manager with resume functionality. Downloading 4GB and then having it fail is just silly and is wasted bandwidth. Personally I'd suggest simply waiting a few days.

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Unacceptable Download Speed on KORG.SHOP.COM. PLEASE HELP.

Post Exs17/Exs18 File to Dropbox/Google Drive?