Help !!! Power problem ..

Shuen · Post by **Shuen** » Tue Jan 17, 2012 11:33 am

I had my Kronos for 2 months and it is my first keyboard ..
Recently when Im practicing, the keyboard jz switch off suddenly itself. So I try to press the button off and wait for 10 seconds and on it again but it just cant start up ..
Anybody facing the same problem with me?

bobbybee · Post by **bobbybee** » Tue Jan 17, 2012 11:38 am

Does it not turn on at all anymore?

Have you made sure the power cord is firmly inserted into the Kronos?

Have you made sure the power cord is plugged into the wall?

Have you tried plugging the cord into another outlet?

michelkeijzers · Post by **michelkeijzers** » Tue Jan 17, 2012 11:42 am

Or tried another cord?

Do you see any leds turning on?

Shuen · Post by **Shuen** » Tue Jan 17, 2012 11:48 am

bobbybee wrote:Does it not turn on at all anymore?

Have you made sure the power cord is firmly inserted into the Kronos?

Have you made sure the power cord is plugged into the wall?

Have you tried plugging the cord into another outlet?

Last week, it happens once and I tried few time to swtich it on it doesn't work but after that it works normally again until today.
Now, it just totally can't turn on.

I cheked the power cord both to the kronos or into the wall and even try another outlet .. but now it just cant switch on at all ..

Shuen · Post by **Shuen** » Tue Jan 17, 2012 11:53 am

michelkeijzers wrote:Or tried another cord?

Do you see any leds turning on?

3 responses it gave me when i switch the power on now ..
1. Totally nothing happen although i press ON
2. The leds "blink" once then switch off
3. It start up until like 70-80%, it switch off again

michelkeijzers · Post by **michelkeijzers** » Tue Jan 17, 2012 11:58 am

Shuen wrote:
michelkeijzers wrote:Or tried another cord?

Do you see any leds turning on?
3 responses it gave me when i switch the power on now ..
1. Totally nothing happen although i press ON
2. The leds "blink" once then switch off
3. It start up until like 70-80%, it switch off again

You might try to recover with the recover DVD (disk 1 or 2) but then you need an external DVD drive which also does not give a guarantee.

I should at least contact Korg support.

cynkh · Post by **cynkh** » Tue Jan 17, 2012 8:13 pm

I agree with Michel that you should definitely contact support for this issue. It sounds like an internal power supply or power cable issue; but, either way you're better off calling support (unless you get it working with a different power cable).

Good luck!

Shuen · Post by **Shuen** » Wed Jan 18, 2012 2:57 am

cynkh wrote:I agree with Michel that you should definitely contact support for this issue. It sounds like an internal power supply or power cable issue; but, either way you're better off calling support (unless you get it working with a different power cable).

Good luck!

It works today again .. =.= ..
Should I just send it back to the dealer or wait if next time happen again?
Cause sometimes it works and die off suddenly ..

SeedyLee · Post by **SeedyLee** » Wed Jan 18, 2012 3:19 am

Shuen wrote:
cynkh wrote:I agree with Michel that you should definitely contact support for this issue. It sounds like an internal power supply or power cable issue; but, either way you're better off calling support (unless you get it working with a different power cable).

Good luck!
It works today again .. =.= ..
Should I just send it back to the dealer or wait if next time happen again?
Cause sometimes it works and die off suddenly ..

I think you absolutely should send it back for inspection if you're certain it wasn't a bad power connection or something equally simple, as it may be an intermiitent fault. The problem is that they may not be able to reproduce the issue and this will prolong the repair time.

Shakil · Post by **Shakil** » Wed Jan 18, 2012 3:28 am

Sounds like another RAM issue. Try taking out the RAM chip and restart. I am not sure if this will void the warranty.

Lou · Post by **Lou** » Wed Jan 18, 2012 4:25 am

Do you have a USB stick plugged in?
If so try removing and restart..

MartinHines · Post by **MartinHines** » Wed Jan 18, 2012 5:59 am

Shuen wrote: It works today again .. =.= ..
Should I just send it back to the dealer or wait if next time happen again?
Cause sometimes it works and die off suddenly ..

I would call/phone your Korg Country Distributor and ask them (see my signature for the contacts in your country). Write down the name of the person you talked with and what they suggest.

They might suggest you take it to a Service Center or return it to the dealer.

If this has happened more than once and you are sure it is not due to something outside the Kronos, then it will probably happen again.

Dniss · Post by **Dniss** » Wed Jan 18, 2012 6:02 am

In any cases (providing you checked all the obvious), you should contact Korg.

michelkeijzers · Post by **michelkeijzers** » Wed Jan 18, 2012 9:31 am

Dniss wrote:In any cases (providing you checked all the obvious), you should contact Korg.

+1