Korg service needs help! (toned down)

fabeandles · Post by **fabeandles** » Fri Aug 17, 2012 12:42 pm

HAVING PROBLEMS WITH A KRONOS I BOUGHT A WEEK AGO!!!!! LOOK UP SUPPORT CENTER AND THEY ONLY ANSWER PHONE CALLS FOR 4 HOURS IN A DAY????WHAT THE CRAP?! I CALL THEM AND THEY TELL ME "MAX" IS THE SPECIALIST AND HE WILL NOT BE IN TILL NEXT WEEK. I EMAIL AND GET A REPLY NEXT DAY THEN WHEN I REPLY TO THEIR QUESTIONS, I GET AN EMAIL SAYING I'LL GET A REPLY IN 3 DAYS....THIS IS THE LAMEST COMPANY!!!! FOR BEING SUCH A BIG COMPANY THEY SHOULD HAVE SUPPORT 24HRS A DAY 365 DAYS A YEAR!!!!!!!!! SERVICE FOR 4HRS A DAY??? 3 DAYS EMAIL RESPONSE???? N E V E R BUYING THEIR PRODUCTS AGAIN. I CANT TAKE MY KEYBOARD TO A GIG UNTIL I EITHER WAIT ON "MAX" OR AN EMAIL NEXT WEEK. EITHER WAY KORG CUSTOMERS ARE SCREWED!!!!!!!! IF ANYONE ELSE KNOWS WHERE I CAN GET SOME RESULTS PLEASE LET ME KNOW.....SO DISAPPOINTED IN THE SERVICE!!!!!!!!!!!!!!!!!!

rs.felicio · Post by **rs.felicio** » Fri Aug 17, 2012 12:48 pm

Hi man,

This forum was very useful for me.
Maybe if you describe your problem and your country someone could help you.

danmusician · Post by **danmusician** » Fri Aug 17, 2012 1:08 pm

I understand your frustration. It stinks to buy an expensive instrument and then have trouble. As rs.felicio suggested, if you can calmly describe your issues, there are many on this board who can help. We tend not to respond well to "Korg is the worst ever" or "Kronos sucks" type of rants.

I have found Korg and it's employees to be most helpful, even spending their own time to resolve issues. Keep in mind, that each country has its own distributor that is responsible for warranty coverage.

Mutter · Post by **Mutter** » Fri Aug 17, 2012 1:08 pm

Don't yell at us! You don't even give a location in your post or profile. and most local sevice centers are small independant shops and not korg mine here in richmond va. repairs all the other brands as well. you should go to your dealer or korg costomer service Jerry

michelkeijzers · Post by **michelkeijzers** » Fri Aug 17, 2012 1:40 pm

Too bad there is not any clue about the problem you have (except for mental problems analyzing the amount of capitals and kind of words you use).

However, sorry to hear you have problems.
Although the best way is to contact Korg (which you did so that is a good start), y ou might explain it here and maybe someone can help or either give some clue what is wrong.

Rskeys · Post by **Rskeys** » Fri Aug 17, 2012 2:05 pm

Hey, i'm sorry for your troubles. You should give us detailed information of your problem so we could try to help out. You will find the most helpfull people ever in this forum.

I don't know what Country you are from so as far as service center i can't help you there. Allow me to sugest that you contact your dealer or local shop where you bought the kronos, if you are in need of a replacement keyboard for gigging (while the kronos is down) they might help you with that so that your work suffers as least as possible, i find that dealers are very helpfull in this situacions, it helps build a long lasting relation with clients and improve future sales.

I'm a gigging musician myself and it pains me to see your frustration, but stay calm everything has a solution, the more focused and calm you are the faster you will solve it, Korg is very helpfull company, they try very hard to please all korg users but being a large company with so many products on the market speed isn't always optimal and service also suffers in some parts of the globe, i too dont have the best service center in my Country, but i got arround it with the help of my dealer, this amazing forum and some great Korg staff that usualy come here to help. I faced my share of problems with the Kronos but i sticked with it got them fixed and there isn't a single day i look back. Best Keyboard i have had...EVER.

Regards,

Ricardo Silva

Scatter · Post by **Scatter** » Fri Aug 17, 2012 2:30 pm

Korg isn't a big company...

fjs714 · Post by **fjs714** » Fri Aug 17, 2012 2:44 pm

Hi,
They shouldn't have made cuts to their personel, like letting Ian Fisher go: especially at the release of a new product. Ian and Max knew the Oasys, Kronos and M3 like the back of their hands. If Ian wasn't around, then Max could handle the problem.

Frank

jimknopf · Post by **jimknopf** » Fri Aug 17, 2012 3:22 pm

From the last post I guess we are talking about Korg UK?
The orginal rant does not even contain this most basic information required for ANY help.

I do NOT think that 4 hours a day tech support are little in our times. Many companies offer less, or let you circulate in their phone log on procedure for a long time until someone is available.

I agree that at any given time within phone service, there should be at least one person knowing enough to help a customer.

What I find really stupid is yelling here in a forum full of helpful posters, without even describing what the problem is all about.

DennyC · Post by **DennyC** » Fri Aug 17, 2012 3:34 pm

fjs714 wrote:Hi,
They shouldn't have made cuts to their personel, like letting Ian Fisher go: especially at the release of a new product. Ian and Max knew the Oasys, Kronos and M3 like the back of their hands. If Ian wasn't around, then Max could handle the problem.

Frank

I can't believe you beat me to the punch. About 6 months or so ago, I started a thread about it on the Oasys forum. When Ian was there, I just talked to him...didn't even know that Max did exist. If Ian wasn't there, they would say "call back next week". For me, the big decision whether to buy a Kronos or a JP80, came down to customer service. At the time, I gave a big nod to the Korg customer service. Yes, I enjoy the Kronos 61, but Max is no Ian...yes, he was that good! There were probably plenty of complaints about the move, but Max was and is-- in charge. If I had known how stark the difference was...maybe I would have been like Cello and gotten the JP80.

But alas, you guys are grrreeatt here; I love this forum and it is indeed extremely helpful. Out with the old and on with the new, since the phone support has fizzled, it's great to have all of you.

runningman67 · Post by **runningman67** » Fri Aug 17, 2012 3:39 pm

A quick analystic view of this post by a Doctor friend of mine. We have come to the conclusion that this passionate rant was due to constipation and thefrustratingn it causes in the desire to play ones 'Kronos'. After careful editing, the patient has left a sign to his fellow Kronofiles. So go easy on him
'we hear you buddy. Stick in there. Try prunes and warm water!

fabeandles wrote:HAVING PROBLEMS WITH A CRAP. 3 DAYS.BIG 24HRS A DAY 365 DAYS A YEAR!!!!!!!!!4HRS A DAY??? I CANT TAKE MY KEYBOARD TO A GIG !!!!!!!!!!!!!!!

DennyC · Post by **DennyC** » Fri Aug 17, 2012 3:41 pm

jimknopf wrote:From the last post I guess we are talking about Korg UK?
The orginal rant does not even contain this most basic information required for ANY help.

I do NOT think that 4 hours a day tech support are little in our times. Many companies offer less, or let you circulate in their phone log on procedure for a long time until someone is available.

I agree that at any given time within phone service, there should be at least one person knowing enough to help a customer.

What I find really stupid is yelling here in a forum full of helpful posters, without even describing what the problem is all about.

Actually Jim, it is Korg USA.

Yes, 4 hours is sufficient for availability; if it is 4 hours with competency and a positive attittude. BTW, the other folks there have been very good...IMHO. However, I do have to give big kudos to Korg for assisting this forum!

Comrad_Durandal · Post by **Comrad_Durandal** » Fri Aug 17, 2012 3:57 pm

Perhaps he's frustrated that he dropped his Kronos on his computer keyboard, breaking his Caps Lock key?

runningman67 · Post by **runningman67** » Fri Aug 17, 2012 3:57 pm

Im with you Denny.

It's a serious rant, hope he feels better and he gets his Kronos sorted.

Prunes may help though

Melodialworks Music · Post by **Melodialworks Music** » Fri Aug 17, 2012 4:00 pm

fabeandles wrote: IF ANYONE ELSE KNOWS WHERE I CAN GET SOME RESULTS PLEASE LET ME KNOW.....

Try http://forums.rolandclan.com

Korg Forums

Korg service needs help! (toned down)

Korg service needs help! (toned down)

Re: KORG SERVICE CENTER SUCKS!!!!!!!!!

Re: KORG SERVICE CENTER SUCKS!!!!!!!!!