Kronos 88 and RH3 keyboard faulty

Ten2One · Post by **Ten2One** » Fri Jan 13, 2012 5:08 am

Well, I had my heart cath yesterday and I'm back home recovering waiting on news from korg about the kronos fix. I really miss it and hope they get it sorted out quickly. I really can't see any other company producing something that can outdo it but until it is up to full speed its just a nice concept.

I'm glad to be alive, glad to be feeling better and glad NAMM is just a few days away.

Ten2One

aron · Post by **aron** » Fri Jan 13, 2012 7:05 am

Glad you are ok!

Aron

Ten2One · Post by **Ten2One** » Fri Jan 13, 2012 8:01 am

Thanks Aron,

It will take a few days to fully recover but I'd love to be able to pick up a fully functional kronos buy the time the weight restriction expires in 7 days!

Ten2One

Bertotti · Post by **Bertotti** » Fri Jan 13, 2012 8:52 am

Ten2One congratulations on a successful procedure! Hope your Kronos is back and ticking in no time flat!

michelkeijzers · Post by **michelkeijzers** » Fri Jan 13, 2012 9:21 am

Ten2One wrote:Well, I had my heart cath yesterday and I'm back home recovering waiting on news from korg about the kronos fix. I really miss it and hope they get it sorted out quickly. I really can't see any other company producing something that can outdo it but until it is up to full speed its just a nice concept.

I'm glad to be alive, glad to be feeling better and glad NAMM is just a few days away.

Ten2One

Good to hear it went ok ... hope you can enjoy the Kronos soon again.

Ten2One · Post by **Ten2One** » Fri Jan 13, 2012 9:22 am

Thanks Bertotti,

I have three blockages but they are 50% or less so I'll go on some different meds to help keep it in check.

The kronos is the best sounding workstation I've heard. The pianos are superb, the ep's are excellent and the synth material very good. I'm sure there will be additional sound packages to suppliment the parts of the samples and patches that aren't up to the same level as the best it has to offer.

I will need to be able to make sure korg has everything ironed out and that every new board does not have the keybed problem. I'm sure they will but the way they have handled these situations has injured my opinion of korg as a whole. I still have my triton 61 and it works great, too bad I can't say that for the kronos!

Ten2One

PianoManChuck · Post by **PianoManChuck** » Fri Jan 13, 2012 10:07 am

Best wishes Ten2One!

Amazing how technology can fix a human faster these days than a defective keybed!

michelkeijzers · Post by **michelkeijzers** » Fri Jan 13, 2012 10:09 am

PianoManChuck wrote:Best wishes Ten2One!

Amazing how technology can fix a human faster these days than a defective keybed!

True, but good to see that humans are considered sooner for 'repair' than machines.

Ten2One · Post by **Ten2One** » Fri Jan 13, 2012 10:17 am

Well, I guess you might say I've still got some notes cutting off but at least I have been notified about the repairs (so to speak)!

Ten2One

Kim · Post by **Kim** » Fri Jan 13, 2012 11:48 am

There have been speculations about why Korg has been so silent lately. I really don't believe that the reason for this is damage control or "keeping face". There are a lot of potential buyers reading this thread and I can only imagine, what they must be thinking. It's scary stuff to read, but even more scarier to see how Korg has failed to inform it's customers in time. This is surely one thing, that scares buyers away: not acting like a responsible corporation.

michelkeijzers · Post by **michelkeijzers** » Fri Jan 13, 2012 12:08 pm

Kim wrote:There have been speculations about why Korg has been so silent lately. I really don't believe that the reason for this is damage control or "keeping face". There are a lot of potential buyers reading this thread and I can only imagine, what they must be thinking. It's scary stuff to read, but even more scarier to see how Korg has failed to inform it's customers in time. This is surely one thing, that scares buyers away: not acting like a responsible corporation.

It seems that far most of the keybeds are working correctly and the last batches seem to be working all correct.

It would be ashame if buyers would not consider a Kronos because of this issue (that looks like to be solved for new Kronoses and will be solved for older serial numbers).

Kim · Post by **Kim** » Fri Jan 13, 2012 12:56 pm

michelkeijzers wrote:
Kim wrote:There have been speculations about why Korg has been so silent lately. I really don't believe that the reason for this is damage control or "keeping face". There are a lot of potential buyers reading this thread and I can only imagine, what they must be thinking. It's scary stuff to read, but even more scarier to see how Korg has failed to inform it's customers in time. This is surely one thing, that scares buyers away: not acting like a responsible corporation.
It seems that far most of the keybeds are working correctly and the last batches seem to be working all correct.

It would be ashame if buyers would not consider a Kronos because of this issue (that looks like to be solved for new Kronoses and will be solved for older serial numbers).

I agree that it would be a shame, since the synth part is excellent and far beyond the competition. But alas, because of Korgs silence there is no comfirmation yet, that the new batches are all working correct. I think honesty is the best policy (like many other much bigger companies do), so Korg should finally make a statement WHAT was wrong with the keybed design, HOW they have fixed it and WHEN are they going to do something about it. Until now, only a few have gotten an answer, (like me) privately. But it doesn't give a professional impression to new buyers, does it?

michelkeijzers · Post by **michelkeijzers** » Fri Jan 13, 2012 1:09 pm

Kim wrote:
michelkeijzers wrote:
Kim wrote:There have been speculations about why Korg has been so silent lately. I really don't believe that the reason for this is damage control or "keeping face". There are a lot of potential buyers reading this thread and I can only imagine, what they must be thinking. It's scary stuff to read, but even more scarier to see how Korg has failed to inform it's customers in time. This is surely one thing, that scares buyers away: not acting like a responsible corporation.
It seems that far most of the keybeds are working correctly and the last batches seem to be working all correct.

It would be ashame if buyers would not consider a Kronos because of this issue (that looks like to be solved for new Kronoses and will be solved for older serial numbers).
I agree it is for customers not the best that there still is no announcement made, except that an announcement will be made.

I think it is understandable a company is not making announcement before it fully knows what is the cause AND how to solve it, I also don't know if they have already a solution; maybe they have but they want to test it first.

I hope it will end up like the data wheel ... everybody was complaining and now it is fully solved and you don't hear anything about it anymore.

I hope also there will be a solution that fixes it for good and will not cost Korg too much money (otherwise the next synth will be either delayed or more expensive).

I agree that it would be a shame, since the synth part is excellent and far beyond the competition. But alas, because of Korgs silence there is no comfirmation yet, that the new batches are all working correct. I think honesty is the best policy (like many other much bigger companies do), so Korg should finally make a statement WHAT was wrong with the keybed design, HOW they have fixed it and WHEN are they going to do something about it. Until now, only a few have gotten an answer, (like me) privately. But it doesn't give a professional impression to new buyers, does it?

QuiRobinez · Post by **QuiRobinez** » Fri Jan 13, 2012 1:24 pm

michelkeijzers wrote:
Kim wrote:There have been speculations about why Korg has been so silent lately. I really don't believe that the reason for this is damage control or "keeping face". There are a lot of potential buyers reading this thread and I can only imagine, what they must be thinking. It's scary stuff to read, but even more scarier to see how Korg has failed to inform it's customers in time. This is surely one thing, that scares buyers away: not acting like a responsible corporation.
It seems that far most of the keybeds are working correctly and the last batches seem to be working all correct.

It would be ashame if buyers would not consider a Kronos because of this issue (that looks like to be solved for new Kronoses and will be solved for older serial numbers).

where can i find this information that the last batch is problem free?

then tell me, why isn't my kronos accepted for repair? Why don't they replace my keyboard with a working rh3 keyboard? Why don't they exchange my faulty k88 for a new working model?

The only reason i can think of is that there is no solution yet. Last weeks status was : No solution at this moment.

So my k88 STILL doesn't work, because Korg can't repair it.

So i find it really hard to believe that there are working rh3 keyboards in all new kronosses. Because that would mean that they could say that a solution is around the corner by exchanging my keyboard. And until now, getting a working repaired keyboard is absolutely impossible in holland.

so when i think of it, korg sells faulty keyboards in holland, and if you got a bad one (that chance is MUCH higher then the mentioned 1 percent) then it's unrepairable and you are in deep trouble. How can anyone say that that's great customer service from Korg?

KorgKeymaster · Post by **KorgKeymaster** » Fri Jan 13, 2012 1:28 pm

I should have followed my gut... Nord Stage 2-88 bottom tier, Korg Kronos-61 top tier. Oh well....